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Backup failed - No backup archives have been found in the specified location

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hi folks,

Just found out that our backup having this issue. It was a monthly schedule and its failed since Jun. The error as mentioned " no backup archives have been found in the specified location".

the location is managed vault. When i browse to the vault, i still can see the backup images on previous month that successfull backup. However strange things is the size of the vault is 0 bytes. 

i did refresh the vault to but didnt seems to change anything. When i did re-run the job, i can see that it failed during 'deleting snapshot'. before that, 'creating application-consistent (vss) snapshot' was passed.

Any resolution for this? 

 

 

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Unfortunately the forum has gone nuts and is placing posts in the wrong place. Would you please provided the product, version and build you are using.

Ian

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Posts: 250
Comments: 7092

Hello Fathul,

if the steps from https://forum.acronis.com/comment/511829#comment-511829 didn't help, we can only recommend opening a support ticket, so that our engineers can find the root cause for the issue. Such issues might be related to the target location used for creating a managed vault, if possible, I'd also test with a different location.