WHMCS Module - billing for overusage
HI
I need some help with the latest WHMCS module.
We've followed the PDF guide and successfully installed & configured the Acronis module in WHMCS.
I placed a test order and gave my test user 1 Agent & 30GB cloud Space.
I then logged in to acronis and added an agent and used 200GB cloud space.
How do I get WHMCS to generate invoices for the additional used diskspace? from what I can see this is not possible?
What I want to do is allow a customer to signup and not be restricted to agents/cloud space
then when their monthly invoice is generated it bills them the per agent/per gb rate so they only pay for what they have used.

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HI
I setup the module however if someone chooses the config option and adds 500GB space, it creates it with unlimited space in Acronis?
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Hi Chris,
Please accept my apologies for the delayed response.
I would suggest opening a Support case. Please, provide your Acronis Cloud account login name, DC of your account, the name of the affected customer tenant for which the purchase from the configurable option set the space to Unlimited instead adding the space to the previous value. You can use my name as point of contact so the case be assigned to me. We can have a remote session and try to set up this together.
Please, also share some description of the issue and steps to reproduce. I would appreciate if you set debug logging on the module based on this article and share it to the case after you've reproduced the described scenario: https://kb.acronis.com/content/61074
Thank you in advance.
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HI
i found the cause.
Addons > acronis cyber cloud
the product must be set to 0 for servers/virtual/diskspace for it to use the configurable fields in whmcs. Once i changed this from unlimited to 0 then new order didn't set it as unlimited space.
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Hi Chris,
I see, of course you have set the template under Addons -> Acronis Cyber Cloud to Unlimited before, I didn't know that. If the template is set with Unlimited quota, it will always stay Unlimited, no matter what the Configurable Options will try to apply.
This goes to each of the offering items you have selected in your edition in the template.
Great, I am happy to know that you have find the solution and you are getting confident with the product.
However feel free to ask us for additional options, we will gladly assist you.
Thank you.
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Hi
I recommend updating your documentation so the installation guide says if you are using configurable options set the package to 0 for servers/vms/cloud storage.
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Hi Chris,
I agree with you.
We are actually already preparing a release to fit the newest changes on Acronis Cyber Protect Cloud. One of the main Epics is fixing the documentation, we are already working on making it better.
However I will check that particular point with PM team and submit an improvement if not planned already.
All best Chris.
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