Failed to deploy the ESX agent

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Beginner
Posts: 1
Comments: 1

I'm attempting to deploy the ESX agent to one of my VMWare ESXi hosts and it always results in the following error:

"Failed to deploy the ESX agent to ''".

I'm running Acronis Backup and Recovery 10 Advanced Server Virtual Edition, update 3, build 10.0.12703.
My ESXi installation is version 4.

These are the details from the log:-

Code: 14,712,855(0xE08017)
Module: 224

Failed to deploy the virtual appliance on the following ESX hosts: Sigma.nissvg.local.
Additional info:
--------------------
Error code: 32791
Module: 224
LineInfo: a20120e20d7da050
Fields:
Message: Failed to deploy the virtual appliance on the following ESX hosts: Sigma.nissvg.local.
--------------------
Error code: 32790
Module: 224
LineInfo: a20120e20d7da0f6
Fields:
Message: Failed to deploy the virtual appliance on the following ESX hosts: Sigma.nissvg.local.
--------------------
Error code: 36874
Module: 215
LineInfo: 8734d6eb22eada29
Fields:
Message: The license cannot be found. Provide a license for Acronis Backup & Recovery 10 Advanced Server - Virtual Edition.
--------------------

I have no idea why I'm getting this. I tried turning off the firewall on the License Server machine. I tried using the IP address instead of the name but I'm getting nowhere with this. I need some assistance please.

Tue, 01/18/2011 - 16:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Felix,

Welcome to the forum and thank you for posting. I will definitely help you with resolving this issue.

It is possible the license for ABR10 Advanced Server Virtual Edition has been used up during previous deployment attempts.

Please try revoking the Virtual Edition license from the License Server and then re-add it. You can check this article for revoking instructions.

If you continue to have this problem, please collect this report, create a screenshot of the available licenses in the Acronis License Server and contact our Support team directly. I am certain that we will get this issue resolved.

Please let me know if you have additional questions.

Thank you.

Wed, 01/19/2011 - 14:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hey Anton,

Revoking the license and then re-deploy the ESX Agent worked. The agent was deployed to the ESXi host.

Instead of deploying to the cluster that I have running, I deployed it directly to one of the hosts so that I could perform some testing first. The problem now is that a dynamic group was created under 'Virtual machines' in the Acronis Management Console that I have no way of removing. Is there any way to get rid of this dynamic group?

Thu, 01/20/2011 - 13:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Felix!

Thank you for your comment!

It looks like you've added the Virtual machine to the AMS, and the group got automatically created.

It should get automatically deleted when you remove the machine. Should the group remain, we'll need to take a closer look at the problem.

Please gather

  1. Acronis Info
  2. Screenshots of the problem

submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 01/20/2011 - 19:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 109
Comments: 349

Also keep in mind that even with the 12708 build they have. Dynamic Disk backup with the virtual appliance says it works and the backup says its OK! But when browsing the archive your dynamic disks are EMPTY!!

Sun, 01/23/2011 - 21:17