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Installation failed on Windows 2008 Server Std SP2

Thread needs solution

I was trying to install the Aronis Backup and Recovery 10 on a Windows 2008 Server.
it stopped and Installation failed on Acronis Backup & Recovery 10 Agent
and Opens folder system32 for unit why ......?

Acronis Backup & Recovery 10 Agent
Code: 013795831
Line tag: 0x851efe822fcbb4cb
Message:

Installation error
Code: 06442537
Line tag: 0x394351065f8e4bad
Message: Installation error.

Suberror
Code: 013795831
Line tag: 0x851efe822fcbb4cb
Message:

0 Users found this helpful

Hello Mohamed,

Thank you for posting. I will certainly help you with resolving this installation issue. I will need to study installation logs in order to tell you why the installation fails.

I would really appreciate if you can send me the following logs:

1. AcronisInfo report.

2. .msi log.

Just in case, if you need immediate assistance you can always contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

upload
1. AcronisInfo report. -----> failed to generate the rsop report

2. .msi log.

Attachment Size
55641-93817.zip 1.76 MB
55641-93820.zip 735.12 KB

Hello mohamed zaki,

I appreciate the follow-up.

It appears the installation fails because the user does not have enough permissions.

Please run ABR10 cleanup utility to get rid of the traces from the failed installation and try installing one more time under an admin account. Also, please make sure during the installation that for the Acronis services you specify an admin account. Please check the screenshot attached to my post. If it fails to work, please contact our Support team with the .msi log and a Windows system information file.

Let me know if you have additional questions please.

Thank you.

Attachment Size
55696-93835.jpg 48.87 KB