Runtime error

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Using Acronis Backup and recovery v10, I am geeing an error that I have no idea how to fix.

When I click on the Acronis Management Console, I see a dialog box that has:

on top: Microsoft Visial C++ Runtime Library
then I see: Runtime Error
Then I see Progam c:\program f.

I am trying to do this remotely so getting a screen shot is not possible at this time.

I have stop and then restarted all Acronis services.

Any ideas?

thanks

Tue, 01/18/2011 - 14:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Robert!

Welcome to our Forum, it's nice to have you with us! Thank you for reporting about the issue, I'll be glad to assist you.

I've checked our internal resources and found no known issue that would match your description and would be related to Acronis Backup and Recovery product line. Thus this situation requires investigation. Please gather: 

  1. Acronis Info
  2. Dr. Watson Crash dump

submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 01/18/2011 - 21:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 73
Comments: 123

There was no memory dump.

Here is the info from the event viewer:
Faulting application ManagementConsole.ece, version 10.0.0.11345 faulting module fo.dll, version 10.0.0.11345, fault address 0X00023312.

Which fox.dll is bad?

thanks

Tue, 01/25/2011 - 18:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 73
Comments: 123

Acronis has 3 differnet log files to view.
Here are all the log files.

I hope the log files will help.

thanks

Attachment Size
55664-93829.zip 112.78 KB
Tue, 01/25/2011 - 22:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 73
Comments: 123

I installed that latest verswionb and I still get the error. There seems to be a problem with fox.dll.

thanks

Fri, 02/11/2011 - 18:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 73
Comments: 123

Fixed:

Thanks for all the help. I just FINISHED my first backup in 35 days on the client's machine. The machine is "doing" a verification right now.
Steps:
1. I run a check disk on the machine.
2. Then I run a defrag..
3. I installed (a) Management console; (b) license server; (c)storage node; (d) agent; (e)tray monitor; and (f) bootable components. I tried the latest version and installed failure when I tried to install the management server. The management server installation attempt failed with the standard error message that "installation was interrupted before ABR could be installed...."
4. I run the abr_cleanup utility and rebooted the machine.
5. I went back to the previous release and did step #3 again except I did not try to install the Acronis Management Server- no error messages.
6. Then I got an error message that "Acronis Managed Manage Service is not available". I resolved this error by stopping the service and then restarting this service.

Thanks again for the help.

PS. Backup was done successful.

Mon, 02/21/2011 - 17:18