Failure to register backup_cpl_control.dll
Hi All,
I have updated my Acronis 2011 to the latest build and this dll failed to register. It is actually the exact same problem as when I first upgraded from 2010 to 2011. Except, I can't manually register the dll.
I have tried the following:
Uninstall, download and install.
Disable NIS 2010, disable UAC, uninstall, reinstall, repair install
Disable NIS 2010, disable UAC, run ccleaner, uninstall, reinstall, repair install
Disable NIS 2010, disable UAC, run ccleaner, uninstall, True Image removal utility, ccleaner, reinstall, repair install
The whole time, at each step, I have been trying to register dll manually using:
Regsvr32 C:\Program Files (x86)\Acronis\TrueImageHome\x64\backup_cpl_control.dll
from cmd with admin rights and
Regsvr32 C:\Program Files (x86)\Acronis\TrueImageHome\x64\backup_cpl_control.dll
using Windows Run and
From the dos prompt under admin privelleges changing to the C:\Program Files (x86)\Acronis\TrueImageHome\x64 folder and running regsvr32 backup_cpl_control.dll
Regsvr32 either says "C:\Program" failed to load or just does not say anything.
I have even tried to register the dll while the Acronis "Failed to Register" message Box is on screen.
I performed all installs with admin rights.
Feeling very frustrated right now because every time I look at the properties of a file, explorer crashes.
I have attached a zip of my system infromation and would greatly appreciate any help.
I don't have this problem, but your error "C:\Program" failed is due to a Quotation problem. You need quotes around your path because spaces are not allowed unless surrounded by quotes.
Use Regsvr32 "C:\Program Files (x86)\Acronis\TrueImageHome\x64\backup_cpl_control.dll"
Thanks Mustang. I gave it a go but it still does not register. Maybe I have done some harm to the registry with repeated attempts in different folders.
I paid for support last night using the Acronis Pay Per Incident system.
I explained the issue and they logged into my PC and saw the crashes when the acronis backup tab is accessed from a file's properties.
The guy said I need to talk to my PC manufacturer and contact microsoft about updating windows explorer. He did a demo backup and closed the call.
Summary
Me: - UAC is off, NIS is off, the dll fails to register and windows crashes when I access this acronis function
Him: - Acronis is working, contact the manufacturer, contact microsoft
Me: - The Acronis install said the dll failed to register and using these functions crashes windows
Him: - The backups are fine, acronis is working, I will close the call. OK?
Me: - But it crashes and failed to properly install.
Him: - Acronis is working you need to blah blah
I have followed Colin B's advice in another post and disabled acronis/windows integration in the help menu settings.
No integration and Acronis tabs means no more crashes. Support was a waste of money and time.
I don't believe it, Acronis service support just sent me an email with a survey for my service call.
They claim I paid for support and called because I "want to know how to activate ATIH2011"
What an outrage... I feel doubly ripped off. Apart from telling him about my issues, I told the gent I had just performed an install on a brand new windows profile and had not yet registered it...What the hell...
He probably made his quota on the basis of this lie.
Hello FlashmanAB and Mustang,
Thank you for your comments. Mustang, thank you for your help.
FlashmanAB, thank you for finding time to bring this to our attention. I'm sorry for the experience you've had with support. I've notified the Management team, and they are currently reviewing the situation.
I've checked our cases base, and can see that you currently have a case opened with support, and working on it. It's monitored by the Management team at the moment, but we would also appreciate if you could let us know whether there is any procrastination or inconvenience with the support right now.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!