Overnight backups mysteriously failing?
PROBLEM: We are using Acronis True Image 2019 to back up our computer files to our WD PR2100 NAS drive subfolder. Recently, the backup fails every night indicating a write error or lack of a connection. Ironically, when we click to reconnect from the Acronis application error dialog for that backup, the connection is immediately re-established and we can perform a successful backup.
BACKGROUND: We are able to connect to our WD NAS drive folders without any problems. The computer is never turned off at night. The backup seems to work for awhile and then we unexpectedly find that our backup has not run for several days because of an error. Unfortunately, the activity window shows the failed daily backups, but doesn't appear to give any detailed information for the failure.
QUESTION: The confusing thing is that the Acronis Software immediately restores the connection when prompted. Has anyone had a similar experience or ideas on troubleshooting the problem before we miss any critical backups?
Thank you for any assistance.
Attachment | Size |
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CAPTURE - Acronis 2019 Write Error Problem .pdf | 2.44 MB |


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Steve,
Thank you so much for the assistance, the tools will be very helpful.
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