Protection is too aggressive
After upgrading to Acronis True Image 2021, I have been facing the issue that the protection keeps blocking my development software like Android Studio and Jetbrains Toolbox.
I cannot install any software from Jetbrains Toolbox when the protection is active and I will always receive Debug Assertion Failed until I turn off the protection.
Other than that, the protection keeps prompting me to allow or block my emulator to run everytime I compile my application which is very annoying.
I used to contact the support team and been asked to add those files to protection exclusion list which does not help at all.
Before upgrading to version 2021, I am so satisfying with the product before the upgrade and after that it keep blocking me from doing my daily tasks.
I hope there are some fixes on the next update. :(
The problem is still present with Acronis True Image 2021 and the current version of toolbox.
Adding the toolbox binary and its helper did not help, I had to explicitely turn off the whole protection.
Kindly take a look into this, the problem does not disappear without checking with the setup at hand. Test installments can be done without a license.
See https://www.jetbrains.com/toolbox-app/ for further information.
Karsten, welcome to these public User Forums.
Sorry but if you want this issue investigated then you need to open a Support Case direct with Acronis and work with them for it. We are just other users responding in the forums.
@Steve Smith, thank you for pointing that out.
On second thought, I could have already guessed from #1. Maybe it is a good idea to have publicly documented that the problem persists.
Unfortunately, the answer to the error record I filed against Acronis does not include a tracking ID, thus I cannot by today provide a public handle to their internal handling.
Karsten, there are too many changes introduced in ATI 2021 in the area of Protection to get a handle on how it now interacts with any individual application. The OP of this topic did not make clear what previous version of ATI was being used when he had no issues, so don't know if this had the earlier Acronis Active Protection feature (from ATI 2018 to 2020) or was an older version before AAP was introduced?
If you have opened a Support Case with Acronis, then you should receive an email giving their case number to allow your own tracking of the reported issue, but there is no user access at all to any of the Acronis internal handling information. Once an case number is allocated, you can track correspondence for this via your Acronis Account web page - by clicking on the User icon at the top right corner to expose a drop-down menu with options.
Just a guess here but have you looked in:
<SYSTEM DRIVE>\Users\<USER ACCOUNT NAME>\AppData\Local\JetBrains\Toolbox\
For an .exe file? The .bin is a container so excluding it will do nothing.
@Steve Smith For the time being, I have received "Thank you for your feedback" mail, which might later be converted into a support case. In the mean time, my account has old support entries only.
@Enchantech Both running .exe files were added to the excluded list, but this would not help. Which might easily be a problem as perhaps the outgoing connection was through rundllXX.exe or whatever. Thus "binaries" was meant figuratively only, and I only had entries that I found in task manager.
Karsten, if you haven't actually submitted a support case then Acronis won't create one just from submitting Feedback (in my experience). You would need to follow the steps in How to get support?
How I hate to file a support ticket twice... this is really a nuisance.
Thanks for the hint anyway. You're too kind.