Backup to IOMega Rev "Failed to Create the Backup Plan"
I'm using a fresh install of Acronis® Backup &Recovery™ 10 Workstation on Windows XP. The problem is that, when creating a backup job where the destination is on an IOMega Rev Drive, I get the attached errors when submitting the job.
Any clues?
Hello Paul,
Thank you for your interest in [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
We have released a new build of Acronis Backup & Recovery 10.0 (build #11133). Please download and install the latest build and see if the issue remains.
If the issue persists, we need several diagnostic files to troubleshoot the issue.
Please let us know the results.
Thank you.
Exactly the same problem here...even with the new build.
After applying the new build 11133, the Acronis Managed Machine Service starts and stops over and over and over. I cannot access Acronis to schedule jobs at all at this point. I also not that I have error messages in the application event log detailing that the Acronis Agent User's profile cannot be loaded. I find this interesting because I don't log in as Acronis Agent User, acronis services do. This would be the first time I've ever seen an account created for the purpose of service authentication create and try to load a user profile. Indeed, there's even a directory for the Acronis Agent User under c:\documents and settings.
I opened a case with Acronis support 10/2/09. It's now been escalated to tier 2 on 10/15. It may be several weeks for them to analyze the data I've set them, but I'm confident that they will resolve the problem. I've used their products without any problems on many installations.
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
In order to investigate the issue go to the Services (Start -> Run -> services.msc) and try to start there the service manually. Most likely it will error you out with something “logon failure”. After that feel free to double-click on the service in the list and go to the Log On page.
There check the account, from which the service is starting, to be either the administrators account or Acronis agent account.
In case it is an administrator’s one, set there the password – it may not be set. If set, check it to be the right password.
In case there is an Acronis account, please go to User’s (check whether this account is enabled) and add it to the administrators group.
Thank you.
Exactly the same problem here...even with the new build.
Hello Mathias,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
If I correctly understood you, you are experiencing the difficulties in creating a backup job to Iomega REV drive.
I contacted Acronis support. After several weeks of back-and-forth troubleshooting the issue was still not resolved. I purchased a Lacie external hard drive and set it up as the target for may backups and everything worked fine.
Acronis should remove any claim of compatibility with IOMega Rev from their web site. Acronis Backup and Recovery 10 does not work with IOMega Rev.