Repeated restart requests after installation on Apple silicon Mac

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Can’t use the latest version of ATI on a MacBook Air with Apple silicon. After initial installation of ATI there is a repeated request to restart the computer. Have followed KB 67475 but it doesn’t make any difference.

Does anybody know how to fix this problem.

Thu, 12/31/2020 - 01:40
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Hello TheMantis,

 

I also have this problem. im in contact with the tech support to resolve this issue since 3 Weeks.

All the knowledge base solutions regarding this problem actually won't work.

if they found a solution, I will let you know.

 

Sat, 01/02/2021 - 13:17
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Hello Everyone,

sorry to know that you've encountered this issue! Please refer to 67475: Acronis True Image 2021 (Mac): repeated restart request after installation for more details.

Tue, 01/05/2021 - 11:35
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Ekaterina wrote:

Hello Everyone,

sorry to know that you've encountered this issue! Please refer to 67475: Acronis True Image 2021 (Mac): repeated restart request after installation for more details.

As statet before, this actually won’t work on apple silicon based mac‘s. 

Tue, 01/05/2021 - 12:02
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Hello everyone,

i got an update from the tech support:

Hello Sascha, 

Thank you for your email. My name is Supreeth a Supervisor with Acronis Customer Central 

This is an update regarding case XXXX where you had reported issues with macOS Big Sur M1 - ATI2021 keeps asking for restart

Upon your concern, we had reported the issue to the next level for further investigation, got an update that it is an known issue with the current version of Acronis True Image 2021 in Mac .

We also notified this to our Development team and they are working on a fix for the issue. Since we do not have a specific ETA about the release of a solution, I would suggest that we close this case for now.

However, please be assured that we would not consider the issue as ‘Resolved’.

The issue would be fixed in future builds of the product and hence I kindly request you to use the in-product notification option.

Please make sure “Automatically check for updates at startup” option is selected under settings tab which notifies you when a new build is released.

Thank you for your co-operation. We appreciate your patience.

 

Tue, 01/05/2021 - 14:31
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Have same problem, Tech Support told me that ATI 2021 does not support ARM based processors, so Mac M1 not supported.  They did not know if support would be added in future release.  

https://kb.acronis.com/content/62562

 

Sat, 01/09/2021 - 15:53
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Rob Hughes wrote:

Have same problem, Tech Support told me that ATI 2021 does not support ARM based processors, so Mac M1 not supported.  They did not know if support would be added in future release.  

https://kb.acronis.com/content/62562

 

It would be reasonable to think that tech support would be better briefed on this issue so that the left hand actually knows what the right hand is doing. One would also like to think that on an installation attempt there would be some sort of check done to ensure hardware compatibility before proceeding.

 

Sat, 01/09/2021 - 17:40
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The system requirements also don’t say a x86 Processor is required.

I would be glad about an official statement if there will be Apple Silicon support in near future.

Im Cloud user and am not able to backup my main computer since over a month. My subscription was renewed in November 2020 and I am still not able to use this software.

No announcements like „we at working on m1 support“, „we won’t support m1“ or „be informed that we actually won’t support m1“ are actually visible in an highlighted place.

in this thread we received an answer from a moderator which even didn’t read the thread.

im actually very disappointed and want to hear about about how to resolve this issue as soon as possible.

 

 

Sun, 01/10/2021 - 17:46
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Any updates on this issue or perhaps an ETA on a fix?  Still running with no backup on a Mac Mini M1.

Fri, 03/12/2021 - 02:19
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Hello Everyone!

Acronis is working on implementing support for devices with Apple M1 chip. This is a complex project involving several RnD departments, and there is a top focus on delivering support for the new ARM64 architecture within the nearest Acronis True Image 2021 update. You can track the news on newly released updates at https://www.acronis.com/support/updates/ or also check our official KB article on this matter: https://kb.acronis.com/content/67868 - it will be updated once the M1 chip is fully supported.

Mon, 03/15/2021 - 22:09
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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I got news from the support - looks like the M1 is now supported.

——————-

My name is R. XXXX This is an update regarding case [XXXXX] where you had reported issues with Acronis True Image 2021.

I am glad to inform you that we have released the new build for Acronis True Image 2021 which supports M1 chip.

You may also download Acronis True Image 2021 latest build from the following link:
https://dl.acronis.com/s/AcronisTrueImage2021_39229.dmg 
 

———————

Didn‘t tested it yet, but will tomorrow.

Wed, 03/31/2021 - 16:43
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Hello everyone,

it seems the issue is now fixed (finally).

The KB has been updated: https://kb.acronis.com/de/node/67868

Also, here's the link to the new version: 

https://dl.acronis.com/s/AcronisTrueImage2021_39229.dmg

I just wanted to let everyone know.

Wed, 03/31/2021 - 17:04