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Acronis boot media won't recognize internal PCIe NVMe drive (SSD)

Thread solved

Dear all,

has anyone an idea what I can do to get an backup of my DELL OptiPlex 5070 installed with Windows 10 1809?
I'm booting the computer with Acronis TrueImage 2020 (21400) on USB drive and cannot create an backup of the existing installation because Acronis cannot recognize the internal SSD (Toshiba M.2 512 GB PCIe NVMe SSD).
The Acronis USB drive and the external USB HDD (Backup drive) are recognized but not the internal SSD.

I already tried reinstalling the computer and changing UEFI/Legacy but Acronis cannot find the SSD.
Talking with DELL was also not very helpful as they don't use Acronis and so cannot provide help...

With DELL OptIPlex 5040 and 5060 I never had any problems but they all had an normal SATA HDD.

Any idea what I can do?

0 Users found this helpful

Solution found:

The problem is RAID!

Change in BIOS from RAID to AHCI and Acronis recognizes all internal SSDs and Backups can be done!

Markus,

I would suggest that you update your Intel Storage Controller driver to the latest available from Dell in your Windows installation.  With that done when you build the USB media that process should bring with it the driver for the Intel controller which in turn will allow all drives to be recognized.

Had the same issue today with two NVMe pcie ssd's (one from samsung, one from sk hynix). My winpe based acronis recovery media stick did not see the internal ssd's. I created then a winpe based recovery media stick with PEbakery, or more explicitly, with the tool from heise (c't notfall windows):

https://www.heise.de/ratgeber/So-bauen-Sie-unser-Windows-Notfallsystem-4549120.html

https://github.com/pebakery

I believe Acronis is missing a driver to be able to read this type of drives.

I had a perfectly working drive, when I used Drive Director 15 to reformat and resize the drive it fail and the drive became unusable. I am able yo see it on the BIOS under windows I see it under device manager without any IRQ conflicts. Neither windows nor Disk Director can format or access in any way.

I can not believe I have to trash a brand new Drive.

LOL I only used it once to format and resize and that was the last of it.

Calixto,

If you will provide more details about your system we may be of some help.  I understand your frustration but to little information will not get any meaningful response.

I am using a Lenovo M73 Tiny with 16GB Memory Windows 10. Under Windows 10 using Disk Director and using an external connection via USB the PCIe NVMe drive to perform the resizing of the partition.

I tried booting from a Acronis Bootable Media CD and FlushDrive  same results. (Not able to detect de Drive)

This sounds like a driver issue.  See the link below:

https://forum.acronis.com/comment/567897#comment-567897

So Windows 10 sees the drive, Bios sees the drive, Acronis can not.

what went wrong? all I did, was resize the drive.

Please help

I don't think this is driver issue!

Calixto,

I don't think it's a driver issue either.

You can try to repair the drive using diskpart. Open a command prompt as administrator and enter the following commands:

diskpart

list disk

select disk x    (Where x is the number of the disk as show.)

clean

convert gpt

create partition primary

format FS=NTFS

assign

exit

If that doesn't work, you can try the manufacturer's diagnostic software to write all zeros to the drive. That should set it back to being an uninitialized disk.

 

Great tip! Thanks a lot for sharing it!
Markus wrote:

Solution found:

The problem is RAID!

Change in BIOS from RAID to AHCI and Acronis recognizes all internal SSDs and Backups can be done!

Hi,

Use the 2021 bootable version and it's all ok.

Regards Serge 

 

 

 

 

 

 

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