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Config file error when trying to archive files

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I am trying to archive some files. I choose the files and the destination. I then press Archive but get the following error:

'Error while opening configuration file'

I have daily backups already setup that work fine but I can't seem to get Archive to work.

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Dale, welcome to these public User Forums.

We very rarely see any topics posted about the archive feature of ATI and it isn't a feature that I have needed to use personally, so am unsure as to what config file is being referenced here?

When archive is used it will create a Demon log file that may hold more information about any errors being reported.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backup using same) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

It would be helpful to know more about the source files selection and the destination for your archive operation?