Disque dur WD My Book
Sauvegarde impossible sur le disque dur externe WD My Book.
Après plusieurs essais négatif (échec de sauvegarde) je vous écris pour trouver une solution.
J'ai vu que WD offre un logiciel de backup télécharger depuis leur site.
Dois-je installer cette version "spéciale" et l'installer ?
Est-elle compatible avec la version True Image 2018 ?
Y a-t-il un autre problème ?
Merci d'avance.


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Je ne suis pas sûre d'avoir compris votre réponse.
Dois-je comprendre qu'il est nécessaire d'avoir au minimum ATI 2020 pour faire des sauvegarde sur mes disques durs WD Element et MyBook ?
Si oui, y a-t-il des upgrade pour passer de 2018 à 2020 a un prix de faveur ?
Si j'installe ATI 2020, mes sauvegardes faites avec 2018 sont-elles compatibles avec ATI 2020 ?
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I am not sure I understood your answer.
Am I to understand that it is necessary to have at least ATI 2020 to make backups on my WD Element and MyBook hard drives?
If so, are there any upgrades to go from 2018 to 2020 at a preferential price?
If I install ATI 2020, are my backups made with 2018 compatible with ATI 2020?
See KB 1538: Acronis True Image: Supported File Systems for more information in this area.
There are 2 options here:
- Reformat your WD Element and MyBook drives to use NTFS instead of using exFAT to use these with you ATI 2018 application.
- Upgrade to a later version of ATI such as ATI 2020 or 2021 which has support for using exFAT formatted drives.
The first option has no cost to do but would mean that all data stored on the WD drive(s) would be lost unless you have free space to copy it off the drive before reformatting (then copy the data back afterwards).
See webpage: 4 Methods: Free Convert exFAT to NTFS in Windows 10, 8, 7 Easily
or webpage: exFAT Converter: How to Convert exFAT to NTFS/FAT/FAT32
The second option will have a cost. The current version of ATI is 2021 which you could upgrade to from 2018 but will recommend that you uninstall 2018 first before doing so as it is 3 versions back level. You would need to look for any promotions available for the upgrade to try to find any discounted price, but please be careful when selecting the edition of ATI 2021 as there are 3 choices.
- Standard - which is the perpetual version (buy once use forever).
- Essential - a basic subscription version the same as Standard in features but which has to be renewed each year!
- Advanced & Premium subscription versions which come with various amounts of Acronis Cloud storage and are renewed each year.
I would recommend the first option of reformatting your WD drives from exFAT to NTFS and suggest that you copy any existing data from each drive to a spare drive before starting the format, i.e. copy the data from the MyBook to the Elements drive while the MyBook drive is reformatted to NTFS, then copy that data back. Use the same approach for the Elements drive (assuming both drives have sufficient free space to allow this).
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merci.
En réalité, le format était déjà NFTS. Le problème a été résolu mais je ne suis pas sûre du pourquoi.
Probablement une question d'attribution de lettre pour le volume.
J'avais aussi clôné un disque sur ce disque de sauvegarde.
Entre-temps, je l'ai partitionné. Puis j'ai fait la sauvegarde sur la partition ne contenant pas le clône. Et cela a fonctionné. Si jamais pour info.
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Mary, glad that you have a resolution for this issue.
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