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Exchange 2019 DAG backup with witness (Acronis Data Protection 12.5 13450)

Thread solved

Hi.

When we try to backup Exchange 2019 all databases we get the following error:

2020-12-27T00:30:42:846+03:00 22356 I00000000: ESE module to use: C:\Program Files\Microsoft\Exchange Server\V15\Bin\ese.dll
2020-12-27T00:30:42:842+03:00 17908 E005B0137: Error 0x5b0137: Storage group or database 'DEFAULT' will be skipped during backup on server 'EXCH-DAG02.test.local'.
| trace level: error
| channel: tol-activity#F7999A9B-65EF-49BD-8584-57CA56E29BE3
| line: 0x400c368a6260dc37
| file: e:\b_dir\a\enterprise\applications\msexchange\archiver\src\engine\db_backup_visitor.cpp:489
| function: `anonymous-namespace'::BackupDbLevelVisitor::SafeBackupInstance
| $module: arx_agent_fork_vsa64_13450
|
| error 0x15d06b1: Failed to process the shadow copy operation.
| line: 0xe821934a13fc0262
| file: e:\b_dir\a\enterprise\applications\technology\snapapi\src\backup_session.cpp:268
| function: AppBackup::SnapApi::SnapapiBackupSession::CreateVssSnapshot
| $module: arx_agent_fork_vsa64_13450
|
| error 0x70021: Failed to create volume snapshot.
| line: 0xe24f93d0b8d8c99e
| file: e:\b_dir\a\core\resizer\generic\snapinit.cpp:156
| function: InitSnapshotBitmap
| $module: arx_agent_fork_vsa64_13450
|
| error 0x10c448: Failed to add the volume to the snapshot.
| line: 0x3fec04e376b8a23f
| file: e:\b_dir\a\core\fdisk\win_snapshot.cpp:1353
| function: win_snapshot_core::AppendVolumesToSnapshot
| $module: arx_agent_fork_vsa64_13450
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: e:\b_dir\a\core\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x32
| $module: arx_agent_fork_vsa64_13450
|
| error 0xfff0: The request is not supported
| line: 0xbd28fdbd64edb8f8
| file: e:\b_dir\a\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80070032
| $module: arx_agent_fork_vsa64_13450
2020-12-27T00:30:42:917+03:00 17908 I00000000: Error in application backup process, handling...
2020-12-27T00:30:42:919+03:00 17908 E0135003D: Error 0x135003d: Command has failed. Command=Backing up; 
| trace level: error
| channel: tol-activity#F7999A9B-65EF-49BD-8584-57CA56E29BE3
| line: 0x4a8728dc8a1c9584
| file: e:\b_dir\a\enterprise\common\tol\gating_activity.cpp:222
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_13450
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb819597
| file: e:\b_dir\a\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13450
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb819597
| file: e:\b_dir\a\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13450
|
| error 0x26f0067: A generic error of Microsoft Exchange backup component.
| line: 0x94f5f955b13dde8a
| file: e:\b_dir\a\enterprise\applications\managers\gtob\backuper.cpp:198
| function: `anonymous-namespace'::ApplicationBackupProcess::Execute
| IsReturnCode: 0x1
| $module: arx_agent_fork_vsa64_13450
|
| error 0x5b0011: Failed to back up the information store.
| line: 0x7edade4ed07d5014
| file: e:\b_dir\a\enterprise\applications\msexchange\managers\backup\msexchange_backup_manager_impl.cpp:190
| function: `anonymous-namespace'::MsExchangeBackupManagerImpl::BackupInformationStore
| IsReturnCode: 0x1
| $module: arx_agent_fork_vsa64_13450
|
| error 0x5b011c: Nothing is backed up. For the details, see the log. Last error:
| line: 0x3b69d552573c39af
| file: e:\b_dir\a\enterprise\applications\msexchange\archiver\src\engine\backup_session.cpp:509
| function: `anonymous-namespace'::ArchiverBackupSessionImpl::DoBackupInformationStore
| $module: arx_agent_fork_vsa64_13450
|
| error 0x5b0137: Storage group or database 'DEFAULT' will be skipped during backup on server 'EXCH-DAG02.test.local'.
| line: 0x400c368a6260dc37
| file: e:\b_dir\a\enterprise\applications\msexchange\archiver\src\engine\db_backup_visitor.cpp:489
| function: `anonymous-namespace'::BackupDbLevelVisitor::SafeBackupInstance
| $module: arx_agent_fork_vsa64_13450
|
| error 0x15d06b1: Failed to process the shadow copy operation.
| line: 0xe821934a13fc0262
| file: e:\b_dir\a\enterprise\applications\technology\snapapi\src\backup_session.cpp:268
| function: AppBackup::SnapApi::SnapapiBackupSession::CreateVssSnapshot
| $module: arx_agent_fork_vsa64_13450
|
| error 0x70021: Failed to create volume snapshot.
| line: 0xe24f93d0b8d8c99e
| file: e:\b_dir\a\core\resizer\generic\snapinit.cpp:156
| function: InitSnapshotBitmap
| $module: arx_agent_fork_vsa64_13450
|
| error 0x10c448: Failed to add the volume to the snapshot.
| line: 0x3fec04e376b8a23f
| file: e:\b_dir\a\core\fdisk\win_snapshot.cpp:1353
| function: win_snapshot_core::AppendVolumesToSnapshot
| $module: arx_agent_fork_vsa64_13450
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: e:\b_dir\a\core\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x32
| $module: arx_agent_fork_vsa64_13450
|
| error 0xfff0: The request is not supported
| line: 0xbd28fdbd64edb8f8
| file: e:\b_dir\a\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80070032
| $module: arx_agent_fork_vsa64_13450

 

When we try to backup users mailboxes 

 

2020-12-28T06:01:43:345+03:00 14112 I00000000: Start preparing application archive for backup
2020-12-28T06:01:44:419+03:00 32156 E005B000B: Error 0x5b000b: Cannot open public folder or mailbox '123@test.com'.
| trace level: error
| channel: tol-activity#3B6087B7-1B77-49E1-9501-B6AFF999F546
| line: 0xb3ce195211d174e5
| file: e:\b_dir\a\enterprise\applications\msexchange\managers\common\mailbox_provider.cpp:316
| function: `anonymous-namespace'::RetriableMailboxProvider::ExecuteRetriableOperation
| $module: arx_agent_fork_vsa64_13450
|
| error 0x15d0003: Access is denied.
| line: 0x5b3cc972c81bd710
| file: e:\b_dir\a\enterprise\applications\msexchange\technology\ews\service\com\src\exchange_client_over_com.cpp:126
| function: `anonymous-namespace'::ExchangeClientOverComObject::ConnectTo
| $module: arx_agent_fork_vsa64_13450
2020-12-28T06:01:44:483+03:00 32156 I00000000: Error in application backup process, handling...
2020-12-28T06:01:44:484+03:00 32156 E0135003D: Error 0x135003d: Command has failed. Command=Backing up; 
| trace level: error
| channel: tol-activity#3B6087B7-1B77-49E1-9501-B6AFF999F546
| line: 0x4a8728dc8a1c9584
| file: e:\b_dir\a\enterprise\common\tol\gating_activity.cpp:222
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_13450
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb819597
| file: e:\b_dir\a\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13450
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb819597
| file: e:\b_dir\a\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13450
|
| error 0x26f0067: A generic error of Microsoft Exchange backup component.
| line: 0x94f5f955b13dde8a
| file: e:\b_dir\a\enterprise\applications\managers\gtob\backuper.cpp:198
| function: `anonymous-namespace'::ApplicationBackupProcess::Execute
| IsReturnCode: 0x1
| $module: arx_agent_fork_vsa64_13450
|
| error 0x5b0012: Failed to back up the document container.
| line: 0x7edade4ed07d5024
| file: e:\b_dir\a\enterprise\applications\msexchange\managers\backup\msexchange_backup_manager_impl.cpp:206
| function: `anonymous-namespace'::MsExchangeBackupManagerImpl::BackupDocumentsContainers
| IsReturnCode: 0x1
| $module: arx_agent_fork_vsa64_13450
|
| error 0x5b011c: Nothing is backed up. For the details, see the log. Last error:
| line: 0x3b69d552573c3aa1
| file: e:\b_dir\a\enterprise\applications\msexchange\archiver\src\engine\backup_session.cpp:751
| function: `anonymous-namespace'::ArchiverBackupSessionImpl::DoBackupDocumentsContainers
| $module: arx_agent_fork_vsa64_13450
 

We tried to apply registry tweak from kb.acronis.com\content\62670 but it doesnt help.

What we can do else? Thx

 

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Andrey,

Welcome to Acronis forums!

Please check whether the account under which the agent runs has specific rights for the agent to work correctly: https://www.acronis.com/en-us/support/documentation/AcronisCyberBackup_12.5/index.html#40078.html

If everything is ok with permissions for MMS user but the issue still persists, please collect Acronis System Report from the affected server and upload it onto an FTP link that I've sent you in a Private Message.

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Andrey.

Sorry for the delayed response.

For mailboxes backup issue, please apply the solution provided in this KB article: https://kb.acronis.com/content/62670

Moreover, we recommend that you update your Acronis Cyber Backup 12.5 to the latest available build in your account, since builds 134xx had some issues with Exchange.

 

Updated to 16225, but it doesn't help. We tried solution from KB, but maybe we used wrong parameters.

from KB is not entirely clear, what we must write for DAG. We must change registry on all DAG machines with all server names on each machine or only on a problem machine? What means + outlook in KB?
Thanks 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Andrey.

The value should be changed on the Exchange server with access to the Exchange Client Access Server.

As for a string with outlook: you should add any strings with CNAMEs or ALIASes under which the Exchange Client Access Server should be reachable internally and externally that contains outlook.

So, if we have 2 dag servers with CAS - we must change registry on each server? 
If we doesnt have CNAME for DAG with Outlook string - we must create CNAME in DNS and write to registry on each DAG?

So, we added on each DAG server A-name of this server and all CN from certificate for OWA (owa, autodiscover, etc) and it helps.