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Keyboard and mouse do not work when booting to CD boot media

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Hello,

I have Acronis True Image 2018.  When I boot using the CD boot media, the keyboard and mouse do not work when the options screen comes up.  After a few seconds, it just boots back into Windows.  How do I resolve this?  I found an article on USB boot media but could not find one on CD boot media.  The computer I need to back up only has two usb ports, so CD boot media is necessary.

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Mark, welcome to these public User Forums.

What type of mouse and keyboard are you using here?

The most likely reason for issues with the keyboard and mouse is simply that there is no device driver support for these, i.e. if they are connected via blue-tooth or wireless.

Ideally you should use a USB keyboard / mouse but this may require that you invest in a USB hub to provide extra ports - see example in the image below from Amazon.

Thanks Steve,

I ended up figuring out this issue.  I was having issues with a wired usb keyboard and mouse.  I tried the most recent build of Acronis 2018 and had the same issue.  However, since the computer I was trying to image is older, it also has PS2 ports, so I tried an old PS2 keyboard and it worked.

In the end, though, True Image still would not load to perform a back up.  I believe the older architecture is incompatible with the software.  The computer is custom built for a specific process, which is why I wanted to image the hard drive.  I will have to try something else.

Mark, if your PC still has the older PS2 ports, then it may also have a non-PAE processor for which you would need to make an alternative version of the ATI 2018 Linux rescue media?

See forum topic: Old Computers and Hard Drives

Steve,

Would it work to pull the hard drive from the older PC, add it to a newer PC as a slave, then image it?  Would True Image capture the boot sector as well as all of the data?

Mark, if you are just making a full disk backup of the slave drive, then that should be fine but you need to be aware of the BIOS boot mode being used on the newer PC if intending to do a restore or recovery.  ATI will follow the BIOS boot mode used by the newer PC when doing restore / recovery and this may result in the drive being migrated from Legacy / MBR to UEFI / GPT partition scheme if the newer PC uses UEFI versus the older PC being Legacy boot.

That's a good point.  I went ahead and created the alternate linux rescue media with the startup option, forcepae.  I'll try it and see how it goes.  Thanks again!