*.tibx not visible for Backup that are not in history
I have several times to install new the ATI and i have also several older backups they are not in the history of the new installaion.
I have access to the older versions, can open them scoll inside and can select anything.
But if i select any file or directory of this, ATI want open an *.tib-file.
The only way to restore from this old tibx-file is to copy them to an *.tib-file.
I think this is not the right solution.
Is there any way to ship around this or forgot Acronis this point?


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Hi steve,
yes i´m running ATI 2021.
The problem is the following:
If you open the backupfolder with windows explorer (win10), explorer opens the backup and you can select one directoy/file.
When you copy the selected with right-mouse or ctrl+c and you will insert it to an other directory on your local computer the explorer asks for the last volume of the backup.
This last backup exists in the directory, but explorer set internal filter to *.tib and you see only *.tib-file.
It isn´t possible to select any tibx-file.
If this backup is in history of ATI, you can cancel this window from the explorer and your selection is inserted.
If the backup is not included and you cancel, nothing is done.
i hope you can understand my problem.
Detlef
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I have not come across any other users reporting this type of issue and not encountered it for any of my own PC's.
Does this happen with all backup files, i.e. those using .tib and using .tibx format?
When you get a message asking for the last volume of a backup, this is normally caused by a mismatch of information stored in the internal database used by ATI and the actual files that are present in the storage location on disk. That mismatch is normally caused by deleting unwanted backup files using Explorer (outside of using the options provided by ATI).
The options for this type of scenario are to perform a validation of the backup chain to ensure that all required files are present or else any missing files are ignored, or to force the database to be rebuilt, so that all the information currently held is removed and only data for valid files that are present on disk is held in the database.
See KB 60915: Acronis True Image: repairing program settings - for details of forcing the database to be rebuilt.
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