disk clone fails: format/resize errors & source drive not specified

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Hello, we have "Acronis True Image for Western Digital". Trying to clone one disk (WD HDD) to another (new/unformatted WD SSD, same size). Default settings, automatic clone disk 1 -> disk 2 to "replace" (bootable). Tried several times, failed each time, says "see logs". I had rebooted in between some of the attempts.

Demon log attached here. Among the errors:

  • Error 0x101f6: A format/resize error.
  • error 0x2160008: A format/resize error.
  • error 0x70001: Internal error: source drive not specified

I didn't see any "source drive not specified" tips with a search.

Ideas? Thanks!

Tue, 03/23/2021 - 03:29
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mvp

Markus, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Your new WD SSD should be initialised to the same partition scheme as your original HDD, i.e. as MBR or GPT.  You can do this using the Acronis Tools > Add new disk option.  
Note: you do not need to create any partitions on the new SSD as they would be wiped out again when the clone is performed.

I would recommend making a full disk backup of the original HDD to an external backup drive as a matter of safety in case of any further failures, and this can always be used to do a recovery of the HDD image to the new SSD by using the Acronis Rescue Media.

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 65539: Acronis True Image 2021: How to restore your computer with WinPE-based or WinRE-based media

Tue, 03/23/2021 - 11:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi Steve, thanks for the very quick reply!

I had seen that the OEM version should be supported by Western Digital; unfortunately, all paths lead to https://support-en.wd.com/ which is not a live website.

I am reading through the documentation now, thanks for all of the links! The UI made it look simple, but then it didn't work with what looked like obvious choices.

We have a desktop, and both the old and new drives are connected internally via SATA, so it looks like I can use the main instructions and ignore the laptop version.

Many options here... looks like I should really create bootable media, and boot & clone from there. Will try.

Thu, 03/25/2021 - 04:13