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Lights on ... anybody home?

Thread needs solution

I posted the same question twice yesterday. The first never appeared at all. The second was up most of the day, but today - poof - it's gone. I'll try once more ..

Question about what and how is data stored ....

I'm used to backing up an entire hard disk with all partitions and files using True Image Home, then making Differential or Incremental backups until time to make an entirely new full backup

My question is, does the on-line backup do the same thing, i.e., backup only the modified files, or does it make a new backup of the entire hard disk at each period selected; daily, weekly, monthly, etc?

Wouldn't that be rather time consuming and fill up available space rather quickly if new backups are made frequently?
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Before committing to a new application, I'll usually browse comments others have made about it and the service they got. I'd grade Disk Director and True Image as outstanding programs. I was expecting On Line Backup to be similar. The User's Guide is well written and understandable.

But what goes on here ... with postings just disappearing ... no comments, no replies? How am I to know that its advantages outweigh Carbonite - or others - that are coming up to meet the need for off-site storage?

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Jud Banks wrote:
I posted the same question twice yesterday. The first never appeared at all. The second was up most of the day, but today - poof - it's gone. I'll try once more .
But what goes on here ... with postings just disappearing ... no comments, no replies? How am I to know that its advantages outweigh Carbonite - or others - that are coming up to meet the need for off-site storage?

Jud,
I can assure you that your postings are not missing. Most likely what happened is that this is a fast moving forum and newer postings just naturally moved them several pages beyond.

You can find your postintgs via several ways.

1. Be advised by email when a response is made. The email provides a link to your post.

2. Click on your user name and you will be forwarded to your personal profile which contains a listing of "created forum topics" plus "commented forum topics".

3. User the search window at the top of this forum and search the forum for "Jud Banks" (include quotes).

4. Support can be contacted via the support instructions along the left margin
18623: Getting Technical Support: Tips, Tricks and Useful Information
http://forum.acronis.com/forum/18623

under useful links. Support does not guarantee to see or respond to each posting. Support can be obtained as per their link. Official support is obtained via filling out a written support request--as per their link.

5. Links to your postings are below.

18863: Last Request (Response by Colin)
http://forum.acronis.com/forum/18863

18784: Basic Question -- Unclear about (duplicate post)
http://forum.acronis.com/forum/18784

18826: Lights on ... anybody home?
http://forum.acronis.com/forum/18826

18773: Basic Question -- Unclear about . (Response by Pat)
http://forum.acronis.com/forum/18773

6019: Acronis (the company) - Where have you gone?
http://forum.acronis.com/forum/6019?page=2#comment-57346

Jud Banks wrote:

My question is, does the on-line backup do the same thing, i.e., backup only the modified files, or does it make a new backup of the entire hard disk at each period selected; daily, weekly, monthly, etc?

Wouldn't that be rather time consuming and fill up available space rather quickly if new backups are made frequently?

Online backup can keep different release of the same file, I don't know how it detects that a file has changed but for sure it is not only an MD5 (or something like that) because if only the file date change and the content not, file is uploaded again.
Whenever it is a good thing or not I don't know.
You cannot perform partition online backup, it is a file backup process, perhaps you can upload .tib files, I've not tried and tib files are excluded by default.
I'm uploading since weeks, max upload at 100kb/s which is my max upload bandwidth and something like 150GB to upload.
I've had some bugs where even if my router says that gigabits of data have been uploaded I couldn't find them online and have to re-upload them... So I'm now processing directory by directory... waiting at least 10 minutes before closing the online tool after suspending an online backup.
An other issue I've faced is that I couldn't see the files, despite the space taken by them was missing... Have had to delete the computer from online backup and re-upload again.

The parameters that drive how long you keep the files are still not clear for me (or their translation in french is not clear), I cannot understand clearly the difference between the two parameters that drive how long to keep the files (will try to fin an english documentation).

The online page that allow you to restore is bugged as it always says that 0 bytes are consummed despite being able to see/browse Gb of files on it. The download speed, from the recovery web page, seems correct as it can saturate my download bandwidth but it seems to depend of the hour of the day (I'm on a european server).

The dedicated Acronis online backup sub forum seems to not be monitored by acronis support as nearly no answers are provided to questions raised... The problems that I raise here are as well raised by others so I'm not alone.

I'm using only the online backup tool, I've payed true Image 2011 but after many issues using it on windows XP, I've decided to move to Macrium Reflect while moving to seven on my main computer.
So I've only the online backup program installed on the seven computer as well as on a netbook running xp.

At the end, I would have prefered Acronis to, keeping the current upload tool, provide as well an FTP access to the online backup. Not sure it technically possible btw.

David