"Restore" doesn't show the content of my local external drive backups
I have just tried to restore files from ATI backups of two local external drives, using the "Restore" interface in the program itself (since I am unable to mount the backups). With both backups, the "Files" Restore option only showed my internal fixed partitions—even though those were not included in the backups concerned! No external drives appeared.
Since I cannot mount any backups, how can I restore files from these backup files (which are both recent, and were created with ATI 2021)?
Thanks for any helpful suggestions!


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Steve, how did you run this backup? If you do an Entire PC backup it will backup just internal drives.
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Steve Smith wrote:Steve, for this issue, need to go back some steps!
How did you perform the restore, what did you restore and where did you restore to?
If you did the restore from within Windows, then the log file may help show if any issues arose during the operation.
One further question, was the backup you was restoring from this same system or a different one?
Hi Steve. I didn't actually manage to do a restore: I tried to, but the external drive I had backed up simply did not appear on the ATI Restore screen.
The backup was from the same system: it was a backup of an external hard drive attached to my computer, not a backup of the computer itself. Which is why it was so strange that the Restore screen only showed me partitions of the internal hard drive of the computer! That was not what I had backed up. But none of my external drives appeared on the Restore screen.
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BrunoC wrote:Steve, how did you run this backup? If you do an Entire PC backup it will backup just internal drives.
No, as I explained above, it was neither an entire PC backup, nor a backup of the internal drives. It was a disk backup of an external drive attached to the PC.
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The backup was from the same system: it was a backup of an external hard drive attached to my computer, not a backup of the computer itself. Which is why it was so strange that the Restore screen only showed me partitions of the internal hard drive of the computer! That was not what I had backed up. But none of my external drives appeared on the Restore screen.
Steve, are you able to double-click on the backup image file and get it to open in Explorer?
If yes, what do you see? Is this a .tibx (disk image backup)? Is it a single backup or does it include a full plus incremental backups etc?
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Steve Smith wrote:The backup was from the same system: it was a backup of an external hard drive attached to my computer, not a backup of the computer itself. Which is why it was so strange that the Restore screen only showed me partitions of the internal hard drive of the computer! That was not what I had backed up. But none of my external drives appeared on the Restore screen.
Steve, are you able to double-click on the backup image file and get it to open in Explorer?
If yes, what do you see? Is this a .tibx (disk image backup)? Is it a single backup or does it include a full plus incremental backups etc?
No, no can do. (That's what I was trying to fix using the "Repair install" you told me about in the other thread—but it didn't work.)
Yes, it's a .tibx, and it includes a full plus incremental backups. Been using it for while.
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Steve, this whole issue is becoming both a mystery and something of a catch-22 situation for you!
The only other suggestion at the moment would be to try booting from the ATI Rescue media and checking the contents of your backup image from your external drive to see if there are any signs of the external drive content?
The other option here would be to ask if you would create an Acronis System Report zip file and share with me via a cloud share link (Dropbox, Google Drive, OneDrive... etc). It is highly unlikely that the zip file would be under 3MB, especially with ATI 2021, so it cannot be attached directly to this forum topic via the file upload option.
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