NAS: MUST enter password, even when I don't use one
As soon as I want to access my NAS (e.g. Browse for Backup) I get a window asking for my name and password. My NAS does not use a password, but as long as I do not enter a password the Connect button does not work (is greyed-out). How should I proceed?
TIH 10.0 I does not ask for credentials at all when I want to access my NAS. That's how I expect it to work. I guess the name/password is a specific TIH 2011 problem.
Han
I'm going to sound like a broken record here, but I have this very same issue on my computer with ATI Home 2011 build 6597. However, when I've uninstalled my antivirus software (for testing purposes) ATI no longer asks for credentials when connecting to a share on my NAS. I've experimented with a handful of different antivirus softwares but can't remember which ones caused this particular issue - though I can remember for sure Avira Antivirus (latest free edition) did.
It might be worth it, just for troubleshooting purposes, to uninstall your antivirus software, reboot and check to see if the issue persists in ATI? I'm wondering if this is possibly somehow related to the bug reported in another thread regarding Windows GUI unresponsiveness.
I'm not making this stuff up, I swear! :)
When I installed TIH 2011 I ran ZoneAlarm and I had this problem. Meanwhile I changed to Norton Internet Security 2011, and I still have the problem. But even when I boot the PC from the Acronis Rescue Disc, it asks for my credentials as soon as I access my NAS. It seems like you are lucky that it worked after you removed your antivirus software.
Naturally, the rescue CD has nothing to do with what antivirus software (if any) is installed on the PC. I've been using that in lieu of the normal Windows GUI interface because it has been less problematic for me. But yes, it also has asked for name/passwords on network shares which don't require them. I've just put something generic into both fields and it connects. For me, the same procedure sometimes works in the Windows GUI, and sometimes doesn't.
I still am extremely curious if the Windows GUI would still request this information on your system if you uninstalled the antivirus software temporarily though.
Gork, I just uninstalled Nortin Internet Security 2011, but TIH still requests name/password information as soon as I access my NAS.
> I've just put something generic into both fields and it connects.
Assuming your NAS is not password protected, what combinations of name and password allows you to connect?
Sad to hear that uninstalling your av software and rebooting didn't improve your experience with ATI like it did with me. (Before I reinstalled the av software, that is.) This doesn't seem to back up my theory at all...
I just put in guest/guest and it connected in my specific case.
I just put in guest/guest and it connected in my specific case.
And that is a security issue for people who have a NAS that doesn't allow to setup access by NAS application (FTP, web frontend, etc...).
It was the case with all synology NASes until the firmware 2.3.
In this case a user could logon with the user guest on your NAS and do what ever he want with your backup files...
That is why it is adviced to discard the guest user on Synology NAS or at least to grant him very few privileges which cannot be the case if you use it for backup purpose...
In 2.3 it is different, so in my case, my no password user cannot access to filestation (web frontend that allow to play with files) and FTP doesn't allow a user with no password in any case.
But TrueImage doesn't allow me to use this user for backup because it has no password... Using a different user is not working correctly has it seems that during the backup the windows user become the backup user and so you don't have access to shares that only your windows user can access (not sure that I'm clear here, but I'm not alone in this case).
I don't think that Acronis has tested TI2011 and don't want to be anymore their beta tester for free.
David
@Dex
Your point is moot. I chose to set up a network share without a username and password in my home which is behind a hardware firewall. No username "guest" exists. I have other shares which DO require a username/password, but not for the one which ATI needs acess to. If you don't choose to have a non-secured share, well more power to you. I simply said I had to use some made up un/pw to access it in certain situations when ATI sometimes (and only sometimes) insists I should have a username/password on this specific share. Nobody was talking about setup access...
As far as ATI not allowing you access to a share which has no un/pw, yes - that is the very problem I'm agreeing with. I sometimes can, and sometimes can't access a share with no un/pw through ATI. I have not been able to figure out what makes ATI's un/pw box pop up at some times and not others.
And I can most certainly understand you not wanting to be a beta tester for free. I've already put way too many hours into troubleshooting on my own and am nearing the same conclusion as you. If I were building software, I can understand putting this kind of time and effort into it. But when you pay good money for a piece of software you don't want it to act as if it's an alpha or beta release. It should work, or it shouldn't be offered up for sale.
Hello Gork,
@DexYour point is moot. I chose to set up a network share without a username and password in my home which is behind a hardware firewall. No username "guest" exists. I have other shares which DO require a username/password, but not for the one which ATI needs acess to. If you don't choose to have a non-secured share, well more power to you. I simply said I had to use some made up un/pw to access it in certain situations when ATI sometimes (and only sometimes) insists I should have a username/password on this specific share. Nobody was talking about setup access...
Yes it is moot (thanks for learning me a new english word :) ), but the fact is that depending of your hardware there can be cases where you cannot allow yourself to have a backup network share with no user/pwd just because the server system doesn't allow that.
In this case you have to use a specific predefined "guest" user which is working like the anonymous user in FTP so that what ever you put as password it has access.
If now your system is accessible from internet and that you cannot affect services by users this can create security issues (it was the case with synology Nas until firmware 2.3).
I've already put way too many hours into troubleshooting on my own and am nearing the same conclusion as you. If I were building software, I can understand putting this kind of time and effort into it. But when you pay good money for a piece of software you don't want it to act as if it's an alpha or beta release. It should work, or it shouldn't be offered up for sale.
The sad thing is that I'm nearly 100% sure that it was working in the past (TI9, TI11, perhaps TI2009) it is like the FTP backup and in this case, at least, I'm 100% sure that FTP backup was working with previous releases (when it was broken, I don't know...).
David
the fact is that depending of your hardware there can be cases where you cannot allow yourself to have a backup network share with no user/pwd just because the server system doesn't allow that.
In this case you have to use a specific predefined "guest" user which is working like the anonymous user in FTP so that what ever you put as password it has access.
If now your system is accessible from internet and that you cannot affect services by users this can create security issues
My specific hardware allows me to set up shares with no username or password. I do not have a specific predefined "guest" user. (Well, not one that I left on the system at least.) My point all along as been that I have gotten ATI to connect using some made up username/password combination. I understand the point you're making, and with some systems it is true. But in my case I could anything to work - username=grass, password=stains; username=adfj, password=9087afn. Anything at all would work (sometimes) when trying to connect to a share with no authentication through ATI. My suggestion to the user who asked the question was just to make up some random username/password and try it - I have had luck with that in the past connecting to a share with no username/password through ATI.
Beyond that, yes, users should be aware that if they create a share with no authentication which is accessible to the Internet it will allow anyone to access the information on that share.
I've heard over and over that previous versions didn't have this (and the "slowing issue" too) problem. I read in one of the "slowing issue" threads a post by employee Yana stating the developers have found a fix for the "slowing issue," perhaps that fix will fix this issue as well? I guess time will tell.
guest/guest does not work. I have a Synology DS210+ NAS, still running on DSM 2.3 firmware. As I am the only user, I did not set any user names or passwords. I can access the NAS from any PC on the network, and using any software (including TIH 10) but NOT TIH2011.
Well, so much for that guess then. I've found that using a made up name sometimes works for me and sometimes doesn't.
I tried the new build 6696, but the problem is not solved.