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Upgrade downgraded licence

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Is it possible to reupgrade a licence once it was downgraded?

We are currently using Cyber Backup12.5, bought new licences as we ran out of them, but just noticed the new licences are for 15.

I know the licences can be downgraded to 12.5, and we are planning to upgrade to 15 eventually before extended support ends, but we scheduled this project for later and would like to avoid it now if possible. If they cannot be upgraded again though, there's no point postponing it for later.

-- Peter

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Posts: 0
Comments: 2016

Hello Peter,

thank you for posting this question on Acronis forums!

You should still have your Acronis Cyber Protect 15 licenses registered at your account. Please check them. You should not have any issues upgrading back to Acronis Cyber Protect 15 if the licenses are in your Acronis account.

Thank Maria!

I've never tried downgrading before. Didn't know the original licence remains and rather a new key is created for the older version.

-- Peter