2019 ATI doesn't find all my drives
HI. I'm trying to use 2019 ATI to do a partition back up of a brand new machine....HP ENVY.
When I do a boot from the Acronis USB, I click back up. I know that I have a C and a D drive. Neither of them are showing on the list, just the USB that I used to boot the system is showing as an available disk for backup.
When I try to do a File Back up, my drive C isn't listed but my drive D is listed but as Drive X:
I've used ATI to do this several time on Asus and Dell machines and all goes according to plan,
Anyone have any ideas?
Does a new version of ATI address this issue?
A newer version of TI won't help. You are facing a driver issue. New laptops use NVMe drives with the SATA controller in the BIOS set to RAID. Most are using Intel processors and Intel RAID. You should install TI 2019 in the new laptop and build new recovery media. Select the "Simple" method so the recovery media will be based on WinRE on the new computer. WinRE will have the proper RAID and NVMe drives already installed.
You should also check to see if the new laptop has Bitlocker turned on. I've seen some new laptops become automatically encrypted without the users knowledge. Open a command window as administrator and enter the following line:
manage-bde -status
If you see Bitlocker is turned on or in the process of encrypting, you can get it turned off with this command:
manage-bde -off
I have installed ATI on the new machine. I have installed the MVP tool. I've turned off bit locker. I created a boot disk using the MVP software. I picked the first option - something about adk? I didn't have those files so I was pushed to the next option. I followed all instructions.
I booted from the new USB and I'm still in the same boat.
Please be known, I'm an electrician by trade being asked by my company to do this. I'm very unaware of what to do next.
Any suggestions?
Next you should try making a Windows Recovery USB media. Go to Control Panel/Recovery. Follow the prompts to create the Recovery disk on a USB drive. Boot the computer in UEFI mode from the Recovery USB drive. Go to Troubleshooting and then select Command prompt. When you get the black command prompt window enter:
C:
You should see the prompt change to C:>
enter:
dir /p
You should see a list of folders on the Windows drive of the computer. Keep hitting enter (as you will see a page of folders at a time) until you get the C:> prompt back. That will tell you the Recovery media based on WinRE from your computer is able to see the Windows drive. If you don't see the Windows folders listed on the C: drive, that will tell you the WinRE on the computer doesn't have the proper drivers installed. Come back for more help and I'll tell you how to add the needed drivers.
If you do see the Windows folders using the Windows Recovery USB, all you need to do is build the MVP media and select the "build from WinRE" option.
M-
I hope you had a nice holiday weekend. The weather was great here in MI and the bbq tasted great!
I followed your instructions and it appears I need some help finding the drivers that I need. Again, when I pull up ATI and look for my Partitions, the only thing that is available to me is the USB boot disk. I never did find the Windows Folder either when you had me look it up on the Windows Bootdisk.
Thanks a bunch for your guidance!
First, you need to open Control Panel/Device Manager. Click on the drop down arrow next to Storage controllers. Right click on the Intel Premium RST controller and select Properties. Select the Details tab. Click on the drop down arrow next to Property. Click on Inf name in the list that appears. Write down the name such as oemxxx.inf. Open File Explorer and navigate to C:\Windows\inf. Copy the inf file to a folder. Open the inf file with notepad.exe. In the Edit menu select Find. Search for SourceDisksFiles. You will see a list of files following SourceDisksFiles. You will need to copy all the files in the list to the folder with the inf file. Sys files will be found at C:\Windows\System32\drivers. Dll files will be found at C:\Windows\System32. Exe files could be found at either location. Make sure you find every file listed. The driver will fail to load if you are missing any files. That completes the driver.
Use the MVP Tool to make the USB media. Place your driver folder in the Drivers_Custom\x64 folder. Delete the existing IRST folder. You are now ready to build. Select the Build from WinRE option. See if it works.
M-
THANK YOU! Your instructions were spot on. I'm in the process of recovering the partition right now.
Again...thank you very much for you help. The world needs more of people like you.
Glad to hear you had success.
Just for my curiosity, would you mind telling me the exact name and version number for the sys files in the driver folder? I saw an Asus Vivobook laptop that used iaStorAfs.sys and iaStorVD.sys version numbers 18.0.1.1138.
I find it very interesting that HP put out a computer without modifying WinRE to add the proper RAID driver. Shame on them.