acronis crash my laptop!!!!!!!!!!!!!!!!
Hi, after the program freeze during a backup:
I waited an hours and then I force stop.
I tried to unistall and reinstall (still freeze)
I tried to start a backup of just a file (still freeze)
Now when i turn off the pc I get also this errors EVERY TIME i turn off the pc
now case this crash when the pc is closing: (not when i reboot it)
The problem DID NOT APPEN IF I START A BACKUP, IT STUCK AND THAN SHUT DOWN THE PC
I followed the official guide about the cleaning tool
But the problem STILL occurs
so, the problem is acronis have something still on my pc (and this is VERY concerning)
I need a metod to TOTALLY REMOVE ALL ABOUT ACRONIS FROM THE PC
The problem started with 2018 but still present in 2021
How to do that?
You should search the Windows registry for "Acronis True Image is terminating the current operations". This should help you find where the message is coming from. Open regedit.exe and select the Edit/Find menu item to search. If you find the message, post the location and we can help you determine how to remove it.
The message is normally stored at HKLM\SOFTWARE\Acronis\Schedule2\SharedData\Shutdown when True Image 2021 is installed. Since you have uninstalled the program and run the cleanup tool, you won't find the message there. Windows has copied the message to another location.
Another option would be to enable "verbose" shutdown mode. You can do this as follows:
1. Open regedit.exe.
2. Navigate to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
3. In the Edit menu point to New and then click on DWORD Value.
4. Type verbosestatus and then press enter.
5. Double click the new key that you created and enter 1 in the Value data box.
Now close regedit and shutdown the computer. Watch for any message that tells you where the Acronis message is coming from.
When you are done, you can disable verbose mode by going back to the new key and changing the data value from 1 to 0.
Mustang wrote:You should search the Windows registry for "Acronis True Image is terminating the current operations". This should help you find where the message is coming from. Open regedit.exe and select the Edit/Find menu item to search. If you find the message, post the location and we can help you determine how to remove it.
The message is normally stored at HKLM\SOFTWARE\Acronis\Schedule2\SharedData\Shutdown when True Image 2021 is installed. Since you have uninstalled the program and run the cleanup tool, you won't find the message there. Windows has copied the message to another location.
Another option would be to enable "verbose" shutdown mode. You can do this as follows:
1. Open regedit.exe.
2. Navigate to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
3. In the Edit menu point to New and then click on DWORD Value.
4. Type verbosestatus and then press enter.
5. Double click the new key that you created and enter 1 in the Value data box.
Now close regedit and shutdown the computer. Watch for any message that tells you where the Acronis message is coming from.
When you are done, you can disable verbose mode by going back to the new key and changing the data value from 1 to 0.
Since I still tring to resolve i reinstalled acronis.
I serched in regedit this:
"Acronis True Image is terminating the current operations"
and this is what i found
i not finded no HKLM on my regdedit so i wait for you to tell me how to proceed
I have to mention that the backuo process, that stuck, if i cancel it, it stuck too, i am sure that if i can manage to solve the stuck of the program the problem will gone.
I also have to mension that if I turn off or restart the PC the process seems still on going
I noticed that if i kill the services "Acronis Scheduler 2 services" the program generates the Windows Blue Screens of Death (BSOD)
If i NOT kill the service, the service is killing when i turn off the pc and the error not appaers
Claudio Slavogni wrote:i not finded no HKLM on my regdedit so i wait for you to tell me how to proceed
Claudio,
HKLM is the standard abbreviation for HKEY_LOCAL_MACHINE.
Now that you have reinstalled True Image, you may be able to see the running task with Task Manager. Hit Ctrl-Alt-Del and select Task Manager. Click on the More details dropdown arrow at the bottom until it says Fewer details. Select the Process tab above and look for any processes that mention Acronis. Select the Acronis processes and click the End Task button to see if they will exit.
Duplicate of ATI 2018 topic: Acronis true image 2018 stop working
Mustang wrote:Now that you have reinstalled True Image, you may be able to see the running task with Task Manager. Hit Ctrl-Alt-Del and select Task Manager. Click on the More details dropdown arrow at the bottom until it says Fewer details. Select the Process tab above and look for any processes that mention Acronis. Select the Acronis processes and click the End Task button to see if they will exit.
I CAN kill the process, BUT if i kill the services the program generates the Windows Blue Screens of Death (BSOD) when i turn off the PC
If i NOT kill the service, the service is killing when i turn off the pc and the error not appaers
and this is my problem...i have to fix that
Steve Smith wrote:Duplicate of ATI 2018 topic: Acronis true image 2018 stop working
yes, because in thet topic always get the same response with NO real solution
So i buied a license of 2021 just to fix this, so you can not consider this topic just a copy.
Please give me a real solution for this problem.
Claudio,
Your error as posted in your Event log post is that of a permissions level error on your C: volume.
To correct the issue requires that Full control of C: be granted to the Administrators Group. This can be achieved by using the icacls command from an admin command prompt.
Type icacls (VolumeRootPath) /grant system:f at the command prompt, where (VolumeRootPath) is the path to the volume root directory, for example, icacls C:\ /grant system:f
The :f switch specifies Full control
Enchantech wrote:Claudio,
Your error as posted in your Event log post is that of a permissions level error on your C: volume.
To correct the issue requires that Full control of C: be granted to the Administrators Group. This can be achieved by using the icacls command from an admin command prompt.
Type icacls (VolumeRootPath) /grant system:f at the command prompt, where (VolumeRootPath) is the path to the volume root directory, for example, icacls C:\ /grant system:f
The :f switch specifies Full control
I tried it but i still have the problem.....
Claudio,
When you ran the command did you get an error message or a result message?
Did you use the example I posted exactly? If you did you should replace C:\ with the Volume string value that you see in the Event error in your post, \\?\Volume{************************}\
Using the Acronis VSS Doctor tool, you can match the Volume string value to the disk partition that is causing this error. You should do that and determine if the partition with the error is a partition that has a letter assigned but is not supposed to be lettered like a System Reserved or Recovery partition. If you find that to be the case then removing the drive letter from that partition may fix the issue.