Failed to obtain the backup contents - USB media

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Comments: 54

Hello,

 

I have two weird (probably unrelated) issues I would like to see opinions/experience of others on:

1. Failed to obtain the backup contents
On one of our storage nodes we have an issue where users can't recover any of the backups located there, but only when using Acronis USB media.
When they connect to the storage node with USB media, they are able to access the Location(s) and also see individual archives and backups, but can't select any for recovery.
When they select one of the backups, it only shows "Failed to obtain the backup contents" in the Backup contents menu and thus are unable to proceed.

This worked fine for them quite recently and since then nothing has changed on the server side. It just suddenly stopped working for some reason.

We made sure they use the correct version of Acronis USB media (made with the same version that is on the server side) and also connecting with the right user (same user they always use, admin on the server, running the backup plans etc.).

 

What is interesting, is that the recovery works just fine when done via the console (running under the same user account). It's also possible to browse backup contents etc. there. 

 

What might be causing this? Any ideas?

 

 

Didn't want to start so many new discussions, so attaching the second issue here:

2. Acronis console not loading all the archives/backups.

We had this reported a few times already since we upgraded to r16386 (from r14330) by frightened users telling us, that some of their backups got lost somehow and they really need them.

When I checked it, they were right - archive(s) they were looking for wasn't shown in the console and even search function couldn't find it (both in Backups -> Locations -> Location and also in Devices where Acronis shown "There are no backups of the selected devices in the known locations").
Eventually all it took was to refresh the Location (not sure if just once, or a few times) and then missing archive(s) appeared and also message stating that there are no backups for the selected device disappeared.

 

Problem is that it's hapenning quite frequently now and even on different storage nodes (not sure if this can be affected by the storage node server, or application/database server). It's most probably not a web browser caching problem as all users see the same. When the archive is not showing for one person, then no one sees it (unless someone manually refreshes the Location).

Is there some known root cause for such issues?

 

 

Thank you

 

 

Lukas

Mon, 05/31/2021 - 10:20
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Just to add: 1. issue happens for both deduplicated and non-deduplicated locations (on the only one affected server)

2.issue was so far reported only for deduplicated locations

Mon, 05/31/2021 - 11:28
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Comments: 619
mvp

Hello Lukas!

What type of storage are you storing your backups at for deduplicate and non-deduplicated locations? Is it maybe using an usb attached storage?

Have you tried recreating the bootable media?

Have you tried refreshing the storage node contents (I understand you can browse them, just not recover) when using the bootable media?

-- Peter

 

Tue, 06/01/2021 - 08:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
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Comments: 54

Hello Péter,

thanks for your response. Backups are stored directly on the storage node server, which is virtual (vmware). No USB attached storage.

Yes, recreated the media a few times actually. Tried both Linux and WinPE based. Bootable media is the same version/build as the server (16386).

Yes, we refreshed the storage node contents a few times, but that unfortunately didn't help. 
By browse I mean we could see the individual recovery points, but could not select any of them for recovery as they weren't showing any content. In Acronis console it's OK.

 

 

Lukas

Tue, 06/01/2021 - 08:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 16
Comments: 619
mvp

Hello Lukas!

Have you contacted support yet? 

For the first issue a video is probably useful to show both how it appears in usb media and simultaneously how it's in the management console. For the second the standard gathering info procedure could be a start.

-- Peter

Wed, 06/02/2021 - 05:56
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 2016

Hello Lukas,

thank you for posting on Acronis forums!

1) This issue needs to be investigated. Have you already opened a case with Acronis Support Team ?

2)

It's most probably not a web browser caching problem as all users see the same

Indeed, this is a web browser cashing problem since the Management Console is a web-based service. When you click Refresh the data is loaded directly from the Management Server. However, clicking Refresh too often will load the server with extra/unnecessary jobs.

Fri, 06/04/2021 - 16:18
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