Error (0x1000DA) when cloning hdd to new ssd

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Hi everyone, I've just purchased a new crucial ssd (1 TB) and I'm trying to clone my hdd (also 1 TB). I'm using Acronis True Image for Crucial as it's available for free with the the ssd purchase.

I've connected the ssd via usb cable and started the cloning procedure with Acronis, after a while (stage 4 of 7 - Copy of the partition) I've stumbled on this error:

"Impossible to write on the sector x.xxx.xxx.xxx of the disk '2' failed to write the snapshot manager drive (0x1000DA). unknown status (0x9). Periodo del timeout del semaforo scaduto (0xFFF0)" 

the message is written half in italian (since i'm italian) and half in english; I'm posting the english translation but I'm not sure how to translate the last part correctly. I think it's something similar to "timeout period of the semaphore expired"

I have the following options Retry; Ignore; Ignore All; Cancel. I've tried Retry and it returns the same error after 20-30 seconds; pushing Ignore it returns the same error but the sector number indicates the following sector (i.e. first error message indicates the sector 1.014.917.032, the second error message sector 1.014.917.033, then 1.014.917.034 and so on). I've tried Ignore All but looks like Acronis is not doing anything, no sign of progress in the progress bar and no use of resources in the task manager.

Looks like Acronis can't write on the ssd after a while, should I check the new ssd for some malfunction (and how?) ? I've browsed online for a solution but couldn't find anything past the possibility that the new drive could be faulty.

I'm working on Windows 10 Home, 64bit.

Thanks

Sat, 06/12/2021 - 16:12
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mvp

Gigi, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

I would recommend running CHKDSK /F against each disk drive in your PC to see what errors this identifies.  Note: you may also need to run CHKDSK /R to attempt to recover any data held in bad sectors and reassign the bad sectors.  Using /R can take a very long time for larger size drives.

The reference to 'snapshot' suggests that the clone operation is being done from within Windows 10 when the Microsoft VSS service is used to capture locked data using snapshot methods.  I would recommend using the Acronis Rescue Media which operates outside of Windows but would strongly suggest that you should make a full Disk backup of the source drive before attempting any further operations.  The Backup operation will also give errors if there are bad sectors on your source drive - these are normally an indication that the drive is beginning to fail!

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 65520: Acronis True Image 2021: how to back up files or disks

KB 65468: Acronis True Image 2021: how to back up entire computer

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Note: you can achieve the same result as cloning by using Backup and Recovery, i.e. make a full disk backup of the source drive, then remove that source drive and replace it by the new SSD installed in its place, then boot the PC using the Acronis Rescue Media (matching the BIOS boot mode of your Windows 10 OS) and Recover the backup to the new SSD.  You should use an external USB drive to store the full disk backup and later recover it from.

Sat, 06/12/2021 - 19:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you very much for your support Steve.

I managed to clone the drive after a much needed fresh installation of Windows (I've formatted the drive), the process was much rapid not having to copy 400+ gb of useless data.

Wed, 06/16/2021 - 06:26