Backup_Worker.exe running and slowing down PC all of a sudden?
Wife Complained her PC was SLOW today?
Yesterday ATI 2020 ran and completed. Back-up is to an always USB connected Hard drive.
This morning on boot, PC was slow.
I did install an Optional Windows Update (KB5004476) and also Uninstalled Internet Explorer.
Rebooted as required and it is still a problem?
When I open (and it takes some time) Task Manager I see 70+% CPU usage, and then almost instantly it drops significantly. Normally now looks like this:
Still, why is it running at all?
Did complete,
==============
2021-06-16T10:10:00:851-04:00 11304 I00000000: ----- 2021-06-16T10:10:00:851-04:00 11304 I00000000: ATI Demon started. Version: 24.7.1.38530. 2021-06-16T10:10:01:169-04:00 11304 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 2021-06-16T10:10:01:170-04:00 11304 I00640002: Operation LARAINE-C, D, and E started by schedule. 2021-06-16T10:10:01:410-04:00 11304 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 2021-06-16T10:10:01:411-04:00 11304 I013C0000: Operation: Backup 2021-06-16T10:10:01:412-04:00 11304 I0064000B: Priority changed to High. 2021-06-17T02:50:35:669-04:00 11304 I013C0006: Shutdown attempt(by scheduler) 2021-06-17T02:50:35:690-04:00 11304 I013C0006: Shutdown success 2021-06-17T02:50:35:792-04:00 11304 I013C0006: Operation has succeeded.
===============
Normally doesn't take that long, but PC was sitting idle most of the day, and it seems to run slower when that is the case. It was set to turn off PC when done.
So I open the LOG VIEWER (NEW) and see this for today (6/16 Log is the same as above):
=================
6/17/2021 7:51:31 AM: -04:00 11408 I00000000: -----
6/17/2021 7:51:31 AM: -04:00 11408 I00000000: ATI Demon started. Version: 24.7.1.38530.
6/17/2021 7:51:31 AM: -04:00 11408 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
6/17/2021 7:51:31 AM: -04:00 11408 I00640002: Operation LARAINE-C, D, and E started by schedule.
6/17/2021 7:51:32 AM: -04:00 11408 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
6/17/2021 7:51:32 AM: -04:00 11408 I013C0000: Operation: Backup
6/17/2021 7:51:32 AM: -04:00 11408 I0064000B: Priority changed to High.
6/17/2021 9:22:04 AM: -04:00 11408 E0004000F: Error 0x4000f: Canceled.
| trace level: error
| line: 0xaa33a143c434a5fc
| file: c:\jenkins_agent\workspace\ati-main-win\1440\home\backup_worker\impl\backup_worker.cpp:174
| function: `anonymous-namespace'::ReturnCodeToError
| line: 0xaa33a143c434a5fc, c:\jenkins_agent\workspace\ati-main-win\1440\home\backup_worker\impl\backup_worker.cpp:174, `anonymous-namespace'::ReturnCodeToError
| $module: ti_demon_vs_38530
|
| error 0x4000f: Canceled.
| line: 0xc8d8731ce106f9c9
| file: c:\jenkins_agent\workspace\ati-main-win\1440\archive\ver3\adapter\error.cpp:59
| function: `anonymous-namespace'::ConvertArchive3Error
| line: 0xc8d8731ce106f9c9, c:\jenkins_agent\workspace\ati-main-win\1440\archive\ver3\adapter\error.cpp:59, `anonymous-namespace'::ConvertArchive3Error
| $module: archive3_adapter_vs_38530
6/17/2021 9:22:05 AM: -04:00 11408 W013C0001: Terminated by system shutdown.
Start: 6/17/2021 7:51:31 AM
Stop: 6/17/2021 9:22:05 AM
Total Time: 01:30:34
=======================
and it seems it started up again? I guess opening Task Manager 'killed it'?
================
6/17/2021 9:34:58 AM: -04:00 8780 I00000000: -----
6/17/2021 9:34:58 AM: -04:00 8780 I00000000: ATI Demon started. Version: 24.7.1.38530.
6/17/2021 9:34:59 AM: -04:00 8780 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
6/17/2021 9:34:59 AM: -04:00 8780 I00640002: Operation LARAINE-C, D, and E started by schedule.
6/17/2021 9:34:59 AM: -04:00 8780 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
6/17/2021 9:34:59 AM: -04:00 8780 I013C0000: Operation: Backup
6/17/2021 9:34:59 AM: -04:00 8780 I0064000B: Priority changed to High.
Start: 6/17/2021 9:34:58 AM
Stop: 6/17/2021 9:34:59 AM
Total Time: 00:00:01
===================
Well, this IS supposed to backup ONCE a week, see the ones it did:
All one week apart.
So I looked at Acronis itself:
RUNNING!!!
Why?
Looking at the Backup Folder:
As you can see, the sizes do not vary by much, and ALL started at the same time? There was a significant time jump from 5/26 to 6/2 without a size difference. 6/2 to 6/9 did see a 1% size drop, and 1 hour less (out of about 14 hours). 6/9 however was much longer for the same size essentially?
Bigger question is ATI seems to think the backup was missed? Why?
Enchantech wrote:Irv
The error reads as if this is a new task or TI has lost track of the backup.
Well, it hasn't lost track of where the backup is to go as you can see by the Folder contents?
I almost think it didn't 'save' that the backup was performed? Log indicated it was, and ATI did do the Shutdown. Well, maybe not? My wife's PC is not always completely shutting down. The Wireless adapter goes off, the monitor, the mouse, but the PC power light stays on occasionally. I can't find out 'who' is responsible? Seems like some driver or application is not passing (or receiving) the Shutdown token/command. She has to hold down the Power button to complete Shutdown. Possible ATI didn't close a file maybe?
This is an older Dell XPS, and other than this, it seems there are 2 other problems on it. The Disk Activity light is always off. The USB port doesn't seem to support USB 3.0 anymore. At one time she had too many USB devices. PC only has 4 on the back, 2 are USB 3.0. When the Drive (it is a USB 3.0) was on a 3.0 port, backups were about 5 - 6 hours. She needed more USB 3.0 ports so I bought a PCI 4 port USB 3.0 card. Worked fine for a month or so. Then we noticed the disk light wasn't on? Her backups were taking 12 to 15 hours... and the Shutdown problem happened. The card failed it seemed. Could not read a drive if one was on it. Took it out, but it didn't solve the drive light or Shutdown, and it seems the PC is USB 2.0 only now.
I don't know if this is all related or not?
It does shutdown correctly about 50% of the time, so I think it is a S/W issue, just don't know where, worse, how to track/locate it. Google searches have failed me, found a few, but nothing that resembles this, and I've tried ALL the possible suggestions I've found.
I'm letting the backup run. Will check the OPTIONS when it completes and see if all the settings are still there and WHAT the next backup date will be? It should be the 23rd as it is scheduled for every Wed.
Enchantech wrote:Irv
The error reads as if this is a new task or TI has lost track of the backup.
Well, after it completed, it set the next backup to 6/23, which is should be.
Seems it lost the fact that a backup was done and completed the other day?
Seems OK now? Low CPU usage, less than 4% on average.
Irv,
Just for sanity sake I would run SFC /SCANNOW from an elevated command prompt as well as Dism /Online /Cleanup-Image /ScanHealth.
For SFC run it until it does not report any errors
For Dism there are a few commands:
Dism /Online /Cleanup-Image /ScanHealth Scans C to check for corruption
Dism /Online /Cleanup-Image /CheckHealth Checks C to see if any corruption has been detected
Dism /Image:C:\offline /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows Repair C using Windows Update
Enchantech,
I've done this many times since the problem arose. Every time I tweak some settings even:
======================
C:\>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\>Dism /Online /Cleanup-Image /ScanHealth
Deployment Image Servicing and Management tool
Version: 10.0.19041.844
Image Version: 10.0.19043.1055
[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.
C:\>Dism /Online /Cleanup-Image /CheckHealth
Deployment Image Servicing and Management tool
Version: 10.0.19041.844
Image Version: 10.0.19043.1055
No component store corruption detected.
The operation completed successfully.
=========================
I scour the Event Log as well.
Yesterday I took out 2 Intel items some web pages said could cause problem, the Rapid Storage Technology service and the Intel Management Engine Interface in Device Manager (which reinstalled itself on boot). I also disconnected the USB drive, which was on a PCI card that failed and the drive only seems to work as a USB 2.0 now it seems. Did NOT help at all. Didn't shutdown completely last night.
I'm inclined to believe it is a Hardware problem, possibly USB related.
I am too lazy to tear 2 PC's apart. Put the card I think is damaged into my PC and test it out? Move her drive to me PC and mine to hers to test. Have another unused USB 3.0 drive here as well, and I'm not really comfortable plugging it into hers in case it could damage it? Western Digital test program finds no problems with her drive though?
It is an OLDER Dell XPS, and 8500, that Dell never 'tested' W10 on. However, up until late last year we never had a problem, and SHUTDOWN right now is the only one.
I think it started around the time the USB PCI card I had in her PC died. Well, not 100% sure, disk drive only worked in USB 2.0 (it is USB 3.0). However once the card was removed the the drive put into a tower USB 3.0 port in the front it still works at USB 2.0? She also lost it seems the disk activity light. However, that has happened (in the Dell forums) on PC's occasionally and it usually is the LED that died and has no effect on the PC. I checked using a 'disk activity' taskbar app and the signal I guess is still there. Not much value to us as when the screen shuts down we don't know if there is disk activity as we can't see the app.
I have checked the Event Viewer as well:
Those 2 critical, notice that the PC didn't shutdown properly. Doesn't always happen, but sometimes when it doesn't fully shutdown and she uses the Power button, that does cause it. Not sure why sometimes it does (PC is on a UPS so it isn't due to electrical loss).
The Errors:
1) Kernel-Event Tracing, on every boot:
Session "NT Kernel Logger" failed to start with the following error: 0xC0000035
2) Perfnet
Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
3) NetBT
The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.0.124. The computer with the IP address 192.168.0.1 did not allow the name to be claimed by this computer.
These all happen on boot, every time. Don't think any are a real problem as wall sort of work except for the last one which I think is a Router problem not switch off as the Master Browser. Googling all 3 errors doesn't seem to indicate a problem either.
I'm almost to the point of just getting a new PC for her, but other than Shutdown it appears to be operating fine (and the USB 3.0 not available which causes no real problems to us).
I am not even sure about USB 3.0 not working at this time, look at this as I have a USB 3.0 Flash drive and I plugged it in:
The Sandisk is @ USB 3.0, but the MyBook is not and could be run @ 3.0 to be faster. Tells me that W10 knows it is a 3.0 device running @ 2.0? That last one, and it might be part of my Shutdown problem is a USB desk lamp. Draws power from the USB port, but that was added after the Shutdown problem.
All leads me to believe the Disk itself it the speed problem. Odd part is rarely the backups finish 1/2 the time? I know USB 3.0 device 'sense' the port to see if it can support 3.0, and if not default to USB 2.0. This could be a timing issue on this PC, nothing more?
Anyway I don't think the OS is part of the problem.
Have additional suggests, I'm ready to look at those.
EnchanTech, did some more checking to verify the WD drive appears to be 'damaged'?
WD drive data with USBVIEW:
SanDisk Flash drive:
It works @ 3.0 on the same controller.
However, since she still had the Shutdown problem with the USB drive disconnected, I'm not sure it is the cause of the problem?
Irv,
In your screenshots above it appears that the difference in detected speed may be at the connected port level rather than the controller level. Have you tried swapping ports for the WD drive to port 5? This can help narrow it down sometimes. Another consideration is the USB connecting cable itself. Most of the WD drives I have seen use the early rendition of USB class C connector at the drive end. These were susceptible to damage causing reversion back to the 2.0 standard. Unfortunately this issue applies to the female side of the connection as well so is not repairable.
Having said all that, I do not wish to be the bearer of bad news however, I would like to share a recent experience I had with very similar issues. A couple of months ago I wanted to upgrade my wife's PC to something more current than the old 2007 vintage Core Duo machine she was using. I also had a 2014 vintage desktop that I was using which I wanted to upgrade with a motherboard I had acquired some months before. So I had experienced to issues with either except that I had at one point used the motherboard that I wished to return to service that issue was that I had a PSU die while using that board.
During this upgrade I had not problem getting my 2014 motherboard to work with my wife's old disks. When it came time to get the motherboard I desired to use in my build though I had days of aggravation with USB issues. I just could not get all the USB controllers and their ports to register (initialize) properly nor could I get any of them to run as USB 3.0 speed. Driver updates etc. had no effect period. I finally resorted to starting over and performed a clean install of Windows 10 after wiping the old install from the old disk. That fixed all my issues with USB 3.0. The disk I was using had first had Windows 10 installed starting with version 1511 and had been upgraded over time to Windows 10 20H2 Pro for Workstations. I attribute my issues to these repeated upgrades until finally Windows was just to corrupted to work correctly any longer.
Sometimes it is just for to gone to rescue and starting from scratch is necessary to fix such issues.
Enchantech,
Well, these 'newer' WD MyBooks use a proprietary connector at the disk end. I could switch cables with mine, or crack open the new unused drive and try that cable. However, and this could be W10 that is causing this, occasionally the 12 to 14 hour backup takes only around 6 hours. I am assuming on those boots, the drive comes up as USB 3.0?
See, most of those USB 3.0 chipsets are Auto Sensing, that is how they handle backwards USB 2.0 compatibility.
We both have USB 3.0 Wireless RealTek devices. She has RTL8812AU and mine is RTL8814AU chipsets. There is a Utility from RealTek that runs. On BOTH (2 different Dell XPS models) they run only @ USB 2.0 at times. By the way, she's running Pro and I'm saddled with Home for what it is worth. We've got 400Mbps ISP service, and over provisioned it usually delivers 480Mbps or so. Her device is AC1200 and mine is AC1900. However, at times, we both can get the 480Mbps, other times, only 240Mbps or so. Check on the slow speed, router reports 480Mbps, and the card Utility says USB 2.0...
So, either I have a bad drive (it is under Warranty, maybe I should return it?), possible bad cable, or the PC has some USB problems? Really odd though as the disk is self-powered so it doesn't draw from the port, but the Flash drive does?
Oh, no need to try different ports. The XPS Front panel ports are connected to the same wire internally. I have had the drive in both prior as well, as well as the 2 back 3.0 ports... no change.
Our PC's, well, even if 8 and 9 years old are still quite fast, Intel i7's and the slowest is 3.2Ghz with more than enough RAM for what we do.
I'd like to replace hers vs. trying to discover what is happening and why (I've had NO lock so far).
Here is the kicker to this.
What is ON her PC. 3 hard disks, a 512GB SSD that basically holds just the OS and some system files, and 2 1TB drives. Unfortunately, she will D/L from Gamehouse a LOT of games, and NEVER deletes any. That is why her backups are so large and time consuming as they mostly are compressed files. Of course, each of those writes into her APPDATE/ROAMING folder for her ID on C:.
Last time I replaced her old PC I was able to put them both on the LAN and handle the older hard drives easily, just copy the old drives over (bought new drives, larger in size, faster, and less likely to fail). On the new PC installed the SSD, cloned over the OS, and used the hard drive it came with as one of the new drives (only bought one that way).
That was the EASY part. Next was getting her data off, semi-easy, but to make it easier I just reinstalled all her 'normal' programs, Thunderbird, Firefox, office suite, etc.
Next problem was getting her games over with the PROGRESS saved... I had to recreate the Desktop, one by one, and then copy the folder from APPDATA/ROAMING over. Sounds easy, but the name of the folder was not the name of the game but the vendor.... It took a LONG time...
Still had plenty of problems. Some wrote into the Registry as well... so I had to TRY each game, and if there was a problem, start looking why? Some were simple, window size, options, etc., other were a PITA. Some were even partially in PROGRAM DATA... or other C: folders.
I did have problems before under older versions of Windows doing a re-install. Some rewrote a lot of files to 'fresh' state I recall. Even the 'install in-place' vs. 'new'. I'm not looking to do that. I dread the day I need to/must buy her a new PC... fun it will not be.
Oh, I really don't care about the disk running @ USB 2.0 speed. Her PC is not bogged down too much by ATI when it runs (only once a week anyway), other than when she tries to load a program when ATI is sizing up the disk to see what needed to be done, so it take a little while for a task to open, but never has she complained (much) about that :-) We can let it run and turn-off the PC (which is what got us into the problem for the first time), so speed is not that important.
I do wish I could figure out how to determine:
- How/when the drive actually determines how it will connect to USB speed?
- What is happening every step of the way during Shutdown? I use this setting, see https://www.thewindowsclub.com/enable-verbose-status-message-windows, but it isn't enough detail as to files/tasks being worked on which is what I need.
When looking again just now, I see this site, https://superuser.com/questions/1597269/how-to-debug-windows-shutdown-i…, and it might be my answer:
=====================
Tracing the shutdown process in details
The process and tools described below can also be used to trace the boot.
Installing the tools
- Download the Windows 10 SDK file
winsdksetup.exe - Run it and select to install only the "Windows Performance Tools" (not the full install)
- Reboot.
Creating the trace log
-
In a Command Prompt that is run as an administrator, position to:
cd %ProgramFiles%\Microsoft Windows Performance Toolkit -
Do a reboot trace like this:
xbootmgr -trace shutdown -traceFlags BASE+DIAG+LATENCY -noPrepRebootAfter the boot, it will generate a trace within two minutes.
Viewing the trace log
- Run the Windows Performance Analyzer (
wpa.exe) - Use the menu File > Open to open the trace log inside the folder
%ProgramFiles%\Microsoft Windows Performance Toolkit - The detailed trace is found in the "Analysis" tab.
- For specific shutdown information, use menu Profiles > Apply > Browse Catalog and select "FullBoot.Shutdown.wpaprofile".
===============
I think I'll give it try on my PC first, so I know what a 'good' shutdown looks like.
Irv,
Most of the time users here are not knowledgeable enough to run, then decipher WPA. It might well give you some insight and is a valid idea. I wish you luck with that.
On the subject of migrating user data to a new install, I suggest having a look at FORENSIT Transwiz. It allows you to create a backup copy of a user profile and then transfer that profile into a new install or new PC. So on a new build you would grab a backup of the user profile(s) from the source PC. On the new you would install the applications and then restore the user profile backup. Link provided below:
Enchantech, THANKS for that link. I've tried other 'transfer' programs before and with the few I tried I spend almost as much time 'cleaning up and correcting' as it took to do it manually. This one might be better. I'd just transfer the data from the 2 partitions to new drives, assign them the same drive letter, and then run that program, might just work. Got a program that saves the DESKTOP too, so that might help.
Now to decide if I want to do this or not?
For what it is worth, her PC shutdown today without a problem, go figure...
I am retired, but was a s/w developer. Ran debug consoles and other tools for tracing. Worked on OS/2 and Windows. Not really looking forward to use WPA, but I did run it on my PC as a test.
Problem is it didn't have a problem. Data does look daunting, especially when you are not sure what you are looking at? A literal ton of data. Might not be worth the trouble either? Suspect the LOG would not close if the PC didn't actually complete shutdown so it might just be a waste of time.
Maybe if I get bored... but you've given me a tool that might make cloning super easy which is what is stopping me from replacing it, and probably mine, they are getting 'long in the tooth' :-)
Irv,
Transwiz captures the entire user profile including desktop, favorites, etc. and puts them all into a .zip file. It also brings in all registry entries for the profile so when you restore the file it creates everything works. Even such things as bookmarks in browsers are restored, pretty slick I think.
Enchanteck, good to know. I assume this was the free version as well?
I might try it on my PC and look at the files in the ZIP.
I would make me more being able to replace the PC.
Older programs used special cables and others just didn't get it all. Biggest problem I'll probably have is programs that are installed on her PC on C: that wouldn't be pulled over. Should be easy to locate and copy over or re-install, especially if they put some files in other folders.
Yup, the free version. Give it a trial run and have a look inside the zip.