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TI 2021 Hangs

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I have a Dell XPS8900 with the original hard drive and I added an SSD drive.  The original hard drive is a dual boot with Windows 10 and Windows 8.1. After adding the SSD drive I set it up for Windows 10 only, and access the data files on the hard drive.  I did this in case the SSD were to fail, I can boot and use the computer from the hard drive without losing any data or time.  I installed TI 2021 on the SSD and the images work OK.  If I boot the hard drive and attempt to run TI 2021 from the hard drive, it just hangs saying it is preparing data and calculating time remaining.  I installed the program as an administrator.  I tried uninstalling the program and installed TI 2016 with the same result.  If I look at the destination there is a file created with 24kb of data and it doesn't change.

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As a followup, I tried creating an image without the hidden partitions and still had the same problem.

Ron, just trying to understand what you are saying here.

Did you set up the SSD as a Windows 10 boot drive? You can boot Windows 10 from either the SSD or the HDD?

What data files do you access on the HDD when booting to the SSD? Does this include any ATI data? or any other system or program data?

How long were you waiting? Sometimes that first preparing stage can take a while. Have you looked at any of the logs to see what it might be doing?

Is the backup from the HDD using entirely different names and locations than the backup from the SSD?

All my data files are stored on the HDD which is designated as drives Y and Z (since the HDD is dual boot and when booting on the SSD it is Drive C).  The SSD drive is only Windows 10 and is booted from BIOS.  When I boot on the HDD, the images are stored in a different location on a removable drive and work fine.  The SSD drive images would be on the same external drive, in a different folder and with a different name.  It starts and puts a 24kb file there and stops.  You can wait forever and it just hangs.  Doesn't hang the computer, just the program.

Another issue I found is that once TI hangs and I reboot the computer, if I start up TI, it is still trying to create an image and is hung.  If I reboot and don't start TI, I can uninstall it and reinstall and still have the same issue.  I've even tried installed my version of TI (2016) and have the same issue with it.  I am unable to image the hard drive from the SSD drive since the drive letters from the SSD are not C and D.  I really need some help with this.  The only thing I haven't tried yet is to boot the hard drive and boot on the Windows 8.1 side and see if I can create an image there.

Ron, I've read these posts over and over and am not sure exactly what you have there.

Is it hanging when you boot the SSD and try to image the HDD? Or is it the other way around?

Do you have ATI separately installed on both system drives (ie, the HDD and the SSD)? or are you running an installation of ATI off something other than a C: drive in one boot instance? ATI installation involves the registry as well so I would not expect things to work if you are not booting from the drive on which you installed ATI.

 

When I boot the SSD (only has Windows 10), the image works OK imaging to an external hard drive.  If I boot the hard drive and attempt to do the image to the same external drive, except in a different directory, it hangs.  I've tried installing my 2014 and 2016 versions of TI and still have the same issue.  The hard drive is partitioned with Windows 8.1 and Windows 10.  I even tried booting into Windows 8.1 and still have the same problem.  Never had this problem in the past.  I need to be able to image the hard drive in case I would have to restore because if I image the hard drive from the SSD and attempt to restore the drive letters won't be correct since when I boot from the SSD the hard drive is Y and Z.  Am I confusing you yet?

Ron, short answer... yes.

I am laying out a set of questions here. Could you please answer them directly.

1. When booting HDD and backing up HDD, does it work?

2. When booting HDD and backing up SSD, does it work?

3. When booting SSD and backing up HDD, does it work?

4. When booting SSD and backing up SSD, does it work?

5. Do you have four separate backup tasks defined for each of the above cases?

6. Are all backup tasks using source as one disk only with destination to a USB drive?

7. Have you installed ATI on both the HDD and SSD?

8. If the previous answer is no, on which drive is it installed?

 

1. - No

2. - Haven't tried

3. - Yes, but again if I tried to restore it, the drive letters on the restored drives would be Y and Z instead of C and D

4. - Yes

5. - Yes

6. - Yes, but backed up to external hard drive which I've always done

7. - Yes

New info, I installed TI 2014 original version with no updates and it worked on the Windows 8 partition and it is in the process of appearing to work on the Windows 10 partition right now.  Still not done, but doesn't lock up.

I.m starting to wonder if one of the recent Windows updates affects TI in the hard drive but not on the SSD.

OK, now I can see what you are doing.

Have you looked at the logs (e.g. Backup Worker) for when the program hangs. Use the log viewer in the MVP Assistant (link in my signature).

I'm not so sure about the drive letter issue you bring up. Have you experienced this or are you assuming. When you run True Image from rescue media, the drive letters are usually different from what you see when booting to the drive, and yet that works OK to save and restore. I would suspect that after a restore, the drive letters on the HDD would be C:/D: or Y:/Z:: depending on which drive you boot from... just as it is now.

Perhaps one of the others could chime in here to be more specific about how drive letters are assigned.

I assume if I boot to the SSD and the hard drive letters are Y and Z, if I image the hard drive and then attempt to restore, I assume those are the drive designations they will have.  If I'm wrong, that would be great because I could image them from the SSD., faster and easier.  Every 3 to 6 months I boot the hard drive to install Windows and programs updates.  I had asked Acronis if the activation would be the same for both the hard drive and the SSD, since it is installed on both partitions on the hard drive and the SSD partition.  Originally I had the SSD dual booting, but then the drive failed and I installed a new drive and I just installed Windows 10 on it..  Never got an answer about the activation.  Can't figure out why the TI 2014 works.  I've left the 2016 and 2021 versions running for hours and they lock up.  Almost appears it has to be something that happened with a Windows update since all versions work OK on the SSD but not on the HD.  It used to work OK on the hard drive.  Nothing different with the computer other than the boot drive.  Thanks for looking into this for me.  I know it's hard to understand exactly what I'm doing when combining dual booting the HD and booting the SSD.  I do that in case the SSD fails, then I can boot the HD and still be able to continue on.  Maybe someone else can look at this post and let me know if I can image the HD and have the restore come up with the proper drive letters.

Ron, I think this is a situation where you'd want to test it out first. Do the full disk backup of the hard drive under the SSD boot. Then remove the good hard drive and replace it with another and see what happens on a restore.

How often do you run backups of the hard drive? Have you considered running it under the rescue media instead of under Windows.