Skip to main content

mac error message

Thread needs solution

I downloaded the mac version of TI 2018 and installed on my mac, it did knot work correctly so I uninstalled, but on rebooting I get the following error:  Acronis True Image 11-53-31-266” is an app downloaded from the Internet. Are you sure you want to open it?

0 Users found this helpful

Joe, welcome to these public User Forums.

I would recommend running the Acronis Cleanup Tool which should remove all traces of any Acronis applications from your system - there is a Mac version of this tool.  See the link in my signature.

Caveat: I am a Windows user with no direct experience of using ATI on any Mac.

I already tried that.  It was a bit convoluted but I am pretty sure I did it correctly, but did not work.  I can try again if no other suggestions

now I get

cleanup_tool” can’t be opened because Apple cannot check it for malicious software.

This software needs to be updated. Contact the developer for more information.

Chrome downloaded this file on August 10, 2021 from kb.acronis.com.

I can only recommend raising this question in the dedicated ATI for Mac Forum where other experienced Mac users should be able to provide better answers.

The solution is to locate the file in Finder, right click it, select "Open With", answer "Open". It will fail but now you can run it from the terminal and it will work.
 
 
Joe kRAUS wrote:

now I get

cleanup_tool” can’t be opened because Apple cannot check it for malicious software.

This software needs to be updated. Contact the developer for more information.

Chrome downloaded this file on August 10, 2021 from kb.acronis.com.