Acronis Backup Wishlist

Hi,

I would like full TLS 1.2 support (including all agents) as V1.1 and 1.0 are not recommended anymore and are considered unsecure. Google has announce Chrome 81 won't support the latter anymore. Microsoft also recommends switching to TLS 1.2.

Another wish would be speeding up restores from LTO tapes.  Recovering VM's (Hyper.V) individual files/folders from tape takes unbelievably long due to slow browsing for the file which can easily take >30 min if the file to restore was deep in the folder tree. OTOH, once the file is located, the restore time from the LTO tape itself is OK.

--Javier 

please make "search" option is working on "VALIDATION" menu section. Currently it is present but not working.

Javier wrote:

Hi,

I would like full TLS 1.2 support (including all agents) as V1.1 and 1.0 are not recommended anymore and are considered unsecure. Google has announce Chrome 81 won't support the latter anymore. Microsoft also recommends switching to TLS 1.2.

Hi! I've registered your comment as a vote in the existing feature request RM-876 TLS 1.2 support, thank you!

Another wish would be speeding up restores from LTO tapes.  Recovering VM's (Hyper.V) individual files/folders from tape takes unbelievably long due to slow browsing for the file which can easily take >30 min if the file to restore was deep in the folder tree. OTOH, once the file is located, the restore time from the LTO tape itself is OK.

This issue requires investigation with the help of our support team. Please open a ticket, so that our engineers can look into the situation.  

SCH wrote:

please make "search" option is working on "VALIDATION" menu section. Currently it is present but not working.

Hi! This thread is dedicated to the feature requests. If you experience any technical issues, please open a separate topic   or raise a support ticket for investigation. 

I would really like to be able to download and restore MySQL databases from Web Recovery interface:
https://eu2-cloud.acronis.com/wr/

We're using Acronis for cPanel servers.

Morris M wrote:

I would really like to be able to download and restore MySQL databases from Web Recovery interface:
https://eu2-cloud.acronis.com/wr/

We're using Acronis for cPanel servers.

Thank you, Morris, passed to the product manager! According to the latest records, the option is planned to be added to the backup console UI. 

I have not read the previous posts but my input here in spring 2020 is to urge Acronis to improve how they market the value proposition of Acronis Backup vs. True Image.  As an Acronis partner but so far with limited exposure to the whole product lines, I can say this:  True Image with cloud storage seems to be as functional or better than the exact same Acronis Backup cloud storage equivalent licensing, at 1/8th the cost.  

This missing piece here is how they market to small businesses that have no servers.  I get that Backup is your only choice for larger companies with servers, but if you just have some workstations you want to back up, there's no discernible reason of any kind in any of the product literatures as to why one would choose Acronis Backup over True Image for workstations, and anything that hints as an incentive comes nowhere close to justifying an 800% cost increase.  

From a development standpoint, this being based on my last time configuring backups in Acronis Backup which was perhaps 6 months ago, why does True Image come with a variety of very useful tools like driving cloning, and multiple forms of creating restore media, yet Backup comes with none of this stuff?  From an IT admin standpoing, I'd rather go with True Image to be honest since I can for example swap out a smaller SSD for a larger one in a computer, and then set up the backups, and easily make restore media.  Can't do any of that with just Acronis Backup.  AGain, this was the case 6 months ago, maybe things have improved.  

Hello Colin,

thank you for your feedback! Both product families have different feature set. Acronis True Image is designed for home usage, but not limited to it. If the product suits your needs, you can use it in your business environment as well. The following table provides information about the differences in features of both products: https://kb.acronis.com/content/63298  We also recommend Acronis Backup for environments larger than 5 machines.

Hi,

My request is not for a feature this time but more for performance of the disk archives on Storage nodes.

We have incremental only disk level backups to disk for a 5TB volume. The replication of the full to tape has grown to over 41 hours (at 35MB/s). Extracting the backup out of the archive on disk is the slow bit. And no, I can't split it up as it's a disk level backup ( Acronis support suggested moving from file to disk level backup), there is no compression or deduplication, or encryption as all these slow the process even more. We have other backups I've sent direct to tape across the network at 50MB/s. Surely we can get more from a disk to tape on the same server.

Thanks,

Albert

Albert, thank you for sharing your experience! I'll pass your feedback to the RnD for review 

It would also be great to be able to restore databases from https://eu2-cloud.acronis.com/ui/ aswell as https://eu2-cloud.acronis.com/wr/
Not just files/folders.

It would also be great if we could restore MySQL databases from one agent to another agent.
That's something we could do in R1Soft. That would save alot of time/work when we need to do that.

We would also like to be able to paste in the whole path to a folder in UI. For example folder /home/test/domain/test/code/site/
Instead of clicking forever, it would be much better to just paste the path and viola!

And last a bug or real issue we have is with folders containing thousends of files.
For example on cPanel DNS servers in /var/named/. When we get into that folder only some files are listed, and we need to scroll for 1-2 hours before all files are listen.
Then we can sort them by alphabeth and find the files we need restore.
So now that restore is unusable! Please find a solution on this and get it fixed asap.

I have told our account mananger about this before, but nothing have happend yet!

Morris M wrote:

It would also be great to be able to restore databases from https://eu2-cloud.acronis.com/ui/ aswell as https://eu2-cloud.acronis.com/wr/
Not just files/folders.

It would also be great if we could restore MySQL databases from one agent to another agent.
That's something we could do in R1Soft. That would save alot of time/work when we need to do that.

We would also like to be able to paste in the whole path to a folder in UI. For example folder /home/test/domain/test/code/site/
Instead of clicking forever, it would be much better to just paste the path and viola!

Hello Morris,

thank you for sharing your feedback! We've passed it to the product management for review 

And last a bug or real issue we have is with folders containing thousends of files.
For example on cPanel DNS servers in /var/named/. When we get into that folder only some files are listed, and we need to scroll for 1-2 hours before all files are listen.
Then we can sort them by alphabeth and find the files we need restore.
So now that restore is unusable! Please find a solution on this and get it fixed asap.

I have told our account mananger about this before, but nothing have happend yet!

Would you mind sharing more details in PM? Have you already opened a support ticket for this issue?  

I would like to have a script to backup a directory and files meeting the "Last 2 days" in Acronis 12.5 but I don't see how to select the date modified for the process.  Could this be added as a feature?

Thanks,

Dan

Dan Reynolds wrote:

I would like to have a script to backup a directory and files meeting the "Last 2 days" in Acronis 12.5 but I don't see how to select the date modified for the process.  Could this be added as a feature?

Thanks,

Dan

Thank you, Dan! Passed your request to the product team for review 

Dan Reynolds wrote:

I would like to have a script to backup a directory and files meeting the "Last 2 days" in Acronis 12.5 but I don't see how to select the date modified for the process.  Could this be added as a feature?

Hello again, Dan! One question - wouldn't creating incremental backup every 2 days fulfill your use-case? Basically, this scheme will cover all data changed since the previous backup 2 days ago

Product: Acronis Cyber Backup 12.5

Feature: Acronis Startup Recovery Manager and Bootable Media.

Requests:

1. Replace the current Manager with a individualized version of Acronis Bootmedia registered on Management Server.

The Manager should copy all Network Settings (static and dynamic) of the running Machine and get a Name like “Hostname_Recovery”. While booting the Startup Recovery Manager the Machine should appear automatically in the web console.

2. Make it possible to download/create this individualized bootable Media as ISO from Web Consol Machine Details View. Last stored Networkinformations should be used for Hosts that are currently offline.

3. Make it possible to “recover” this bootmedia on a USB Stick on a other computer remotely where Acronis is also Running.

(Administrators could Recover the Individualized Boot Media directly on a usb Stick that is connected to a Laptop of a Technician.)

1. A documented Rest API for all GUI functions
2. "Multi thread" the VM agent to allow it to process more than one concurrent conversion
3. SNMP support for all status and alerts

With the API we can build Powershell cmdlets for all GUID functions and integrate to more automation.

Hi!

We are working with groups created on vcenter which we use in our backup plans, so new VMs in these groups are added dynamically to the backup plan. From times to times it happens, that we don't want special maschines to be backuped.

It would be nice to be able to exclude VMs from the plan which contain the whole vCenter VM Group.

Thanks

1. If AMS goes down currently there is not automated process to recover Management server settings like Backup plan, Storage settings and other device related setting. We should have some automated process where customer can build their management server in one shot after installing the software.

2. AMS High availability is required. Some big customers are there who has their own DC and DR and they want to setup Management server in both location. If DC AMS is failed then DR AMS should take over all the operation.

3. Agent for databases like MySQL, PostgreSQL, MariaDB etc

4. Consider Linux desktop version as Workstation license. i.e lots of customers are there who use Ubuntu desktop version and looking for backup. In that case server license is very expensive for them.

5. SNMP agent for any kind of NAS backup

Issues reported a long time ago

- With big folders with many hundreds of files/folders, we have to scroll manually with the mouse and use countless of minutes trying to find the correct file/folder. They are not sorted alphabetically from start so we have to scroll trough all pages first, then use search in browser to find the correct file/folder.

- Scrolling on a page is not working with "Page Down" or "End" button on keyboard.

- When will it be possible to go directly to a folder instead of searching for it?
For example I would like to go to /home/username/dev/website/images/
It would be alot easier to just type the path and Acronis load that folder.

- Same goes for restoring a file in that folder.
Why not have a quick restore function were we could just add the whole path to the file. For example:
/home/username/dev/website/images/image02.png

BrianH wrote:

1. A documented Rest API for all GUI functions
2. "Multi thread" the VM agent to allow it to process more than one concurrent conversion
3. SNMP support for all status and alerts

With the API we can build Powershell cmdlets for all GUID functions and integrate to more automation.

 

 Please add a second vote from me for all three of the above listed items.

The file level recovery dialoge, by default, has no year column defined, only the popup on mouseover will give you the detailed date of files available for recovery:

Clearly, this is no satisfying default display.

I was surprise to see that the dashboard of the management server does not list the current active backup sessions.

This information must be fetched somewhat cumbersome through "plans" dialogue.

It should not be too difficult to implement a dashboard widget listing currently running backups.

Event better the widget could also include the next backup plans about to be started.

We are fans of tape backups, so we would appreciate that we could migrate (copy) backups from tape to tape, e.g. to move to a new LTO generation.

To my knowledge, this is currently not possible.

Acronis Cyber Backup does not list BTRFS as "Supported file systems" (https://www.acronis.com/en-us/support/documentation/AcronisBackup_12/in…).

This is awkward, as SLES 12 has BTRFS as Default root FS.

Currently, in this setup, BTRFS file systems cannot be restored on file level, and non-BTRFS File Level Recoveries are liste as "unknown:", "unknown (2)": etc.

Thanks, Thomas

I've received over 2 dozen email notifications for this thread in the last couple of hours, all pointing to Thomas' post.

I've already unsubscribed from all existing thread update subscriptions.

I will now have to block all Acronis emails as spam.

Brian S wrote:

I've received over 2 dozen email notifications for this thread in the last couple of hours, all pointing to Thomas' post. I've already unsubscribed from all existing thread update subscriptions. I will now have to block all Acronis emails as spam.

Dear Brian, please accept our apologies for the disturbance! The issue with notifications has been reported to our web developer and should be fixed soon.  

Capability to start a backup plan at the end of one.

I want to use this instead of scheduling.

ex I start one plan and at the end it starts the next and have them daisy chained so the server is working for the most time.

Thomas Meyer wrote:

Acronis Cyber Backup does not list BTRFS as "Supported file systems" (https://www.acronis.com/en-us/support/documentation/AcronisBackup_12/in…).

This is awkward, as SLES 12 has BTRFS as Default root FS.

Currently, in this setup, BTRFS file systems cannot be restored on file level, and non-BTRFS File Level Recoveries are liste as "unknown:", "unknown (2)": etc.

Thanks, Thomas

Thank you, Thomas! Added your comment as a vote for the implementation request RM-339 Btrfs support and other Linux file systems support. 

Thomas Meyer wrote:

We are fans of tape backups, so we would appreciate that we could migrate (copy) backups from tape to tape, e.g. to move to a new LTO generation.

To my knowledge, this is currently not possible.

Registered your request, internal ID for reference is RM-2262 [Tapes] Backups migration from tape to tape. Thank you!

Sanjib Mondal wrote:

1. If AMS goes down currently there is not automated process to recover Management server settings like Backup plan, Storage settings and other device related setting. We should have some automated process where customer can build their management server in one shot after installing the software.

2. AMS High availability is required. Some big customers are there who has their own DC and DR and they want to setup Management server in both location. If DC AMS is failed then DR AMS should take over all the operation.

3. Agent for databases like MySQL, PostgreSQL, MariaDB etc

4. Consider Linux desktop version as Workstation license. i.e lots of customers are there who use Ubuntu desktop version and looking for backup. In that case server license is very expensive for them.

5. SNMP agent for any kind of NAS backup

Hello Sanjib,

thank you for your feedback! We've registered your comments as votes for the following feature requests:

1. RM-366 Integration of AMS migration tool from one system to another
2. RM-533 AMS and ASN clustering for high availability
3. RM-395 PostgreSQL backup with Acronis Backup,  ABR-63260 MySQL / MariaDB backup agent
4. RM-1124 Split Linux systems to Servers/Workstations (for license acquiring)
5. RM-367  Integration with SNMP supported monitoring systems (Backup Options)

Carsten Lersch wrote:

Hi!

We are working with groups created on vcenter which we use in our backup plans, so new VMs in these groups are added dynamically to the backup plan. From times to times it happens, that we don't want special maschines to be backuped.

It would be nice to be able to exclude VMs from the plan which contain the whole vCenter VM Group.

Hello Carsten,

thank you for your feedback! Added as a vote for the feature request RM-438 Create dynamic groups based on VM folders and static groups (exclude VMs within folder). 

BrianH wrote:

1. A documented Rest API for all GUI functions
2. "Multi thread" the VM agent to allow it to process more than one concurrent conversion
3. SNMP support for all status and alerts

With the API we can build Powershell cmdlets for all GUID functions and integrate to more automation.

Thank you, Brian, added your votes!

1. RM-961 Public Backup REST API
2. This one is a known issue with the internal ID ABR-124347 Parallel conversion of backups to a VM doesn't work. My colleagues from the RnD are working on the fix.
3. RM-367  Integration with SNMP supported monitoring systems (Backup Options) 

Thomas0311 wrote:

BrianH wrote:

1. A documented Rest API for all GUI functions
2. "Multi thread" the VM agent to allow it to process more than one concurrent conversion
3. SNMP support for all status and alerts

With the API we can build Powershell cmdlets for all GUID functions and integrate to more automation.

 

 Please add a second vote from me for all three of the above listed items.

Thank you, Thomas, added!

1. RM-961 Public Backup REST API
2. This one is a known issue with the internal ID ABR-124347 Parallel conversion of backups to a VM doesn't work. My colleagues from the RnD are working on the fix.
3.  RM-367  Integration with SNMP supported monitoring systems (Backup Options) 

Hello,

We would like to disable notifications for just certain plans in Acronis Cyber Cloud. We backup our employee laptops and when they are on vacation or just unable to get a backup for a few days, it’s not a big deal, but with the number of machines in our account it floods our inbox with “false” errors, when actually we would only like to receive an alert if a machine didn’t backup for more than 10 days. We see a combinations of the following errors;

1. Cyber Protection (or Active Protection) service is not responding
   Cyber Protect Service is not responding. Please restart the machine or contact your administrator.
   • Not worried about this error
2. Backup status is unknown
   The backup agent was offline at a scheduled backup time. The status of the device backups will be unknown until the backup agent becomes online.
3. Backup did not start
   The backup did not start as scheduled. Either it was skipped automatically because the previous backup was still running, or a backup scheduler error had occurred.

For the Laptops-Windows Plan and the Laptops-Macs Plan, we would basically only want the following error to alert us, which I have enabled under the Edit Plans >  Backup Options > Alerts > Generate alerts on the following conditions = 10

Thank you,

-Jon

It would also be nice to see some kind of activity or progress bar on the ESXi console window, if any type of event (ie. backup) is being used by that agent, without needing to log into the cloud management web console.

Thank you.
-Jon

When recovering files from a backup, the last change column doesn't display the year, altough sorting takes it into account. Noted in this topic.

-- Peter

I would like to have the same scheduler on validation plans (12.5 advanced) like the scheduler on backup plans. Unfortunately, in validation plans scheduler there is no custom option that allows to select months individually (ex: only on Jan,Jul,Dec). It exists only on backup plans scheduler.

Ekaterina - Didn't get any response here or DM from you about the many files in a folder issue.
I also sent this exact same issue about 2 years ago to our account manager and he said it would be implemented.

Now we have lost customers because of this, and we are also looking to change from Acronis to something else because of this.

It would be nice if we could setup the schedule of compacting a vault. Now, I this it's hard coded to start at 3:00 AM on Sundays. I would like to change it but there is no option.

Athanasios Pantziarelas wrote:

It would be nice if we could setup the schedule of compacting a vault. Now, I this it's hard coded to start at 3:00 AM on Sundays. I would like to change it but there is no option.

Hi! Added your comment as a vote for the existing feature request ABR-141108 ASN: vault commands in Console: compacting, indexing, thank you! Pleas note that we do support running compacting through acrocmd.

Found a misleading message for a failed cataloging activity. Trouble connection to elasticsearch is notified as something wrong with the cloud storage. I'm not using cloud storage, acronis is entirely self hosted. (Actual problem was that the server hosting the cataloging service didn't start the service after a restart).

Would be nice to have a clearer message

Failed to establish connection with cloud storage.

MESSAGECommand has failed. Command=Cataloging data;

Additional info:------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9584
Fields: {"$module":"service_process_vsa64_16428"}
Message: Command has failed. Command=Cataloging data;
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"service_process_vsa64_16428","CommandID":"0EC5A3EC-B253-42CF-960C-6D7267D17D69"}
Message: TOL: Failed to execute the command. Cataloging data
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"asn_gtob_indexer_commands_addon_vsa64_16428","CommandID":"0EC5A3EC-B253-42CF-960C-6D7267D17D69"}
Message: TOL: Failed to execute the command. Cataloging data
------------------------
Error code: 4
Module: 388
LineInfo: 0x752AF27EADF90E7C
Fields: {"$module":"asn_gtob_indexer_commands_addon_vsa64_16428"}
Message: Failed to connect to Elasticsearch at <Redacted>.
------------------------
Error code: 1
Module: 583
LineInfo: 0xCBD0886296318956
Fields: {"requestType":"HEAD","$module":"asn_gtob_indexer_commands_addon_vsa64_16428","uri":"<Redacted>","curlResult":"7","port":"9200","host":"<Redacted>"}
Message: HTTP transfer error
------------------------
Error code: 7
Module: 550
LineInfo: 0xCBD0886296318955
Fields: {"$module":"asn_gtob_indexer_commands_addon_vsa64_16428"}
Message: Failed to connect to <Redacted>: Connection refused

Péter Szatmári wrote:

Found a misleading message for a failed cataloging activity. Trouble connection to elasticsearch is notified as something wrong with the cloud storage. I'm not using cloud storage, acronis is entirely self hosted. (Actual problem was that the server hosting the cataloging service didn't start the service after a restart).

Would be nice to have a clearer message

Thank you, Peter! Passed to the product team for review 

Bring us back the perpetual licence model. You will loose us and all of our customers. I am not willing to pay yearly just to be able to make backups. And NO! I do NOT need any virus protection bullshit in my backup software.

Dennis Koerner wrote:

Bring us back the perpetual licence model. You will loose us and all of our customers. I am not willing to pay yearly just to be able to make backups. And NO! I do NOT need any virus protection bullshit in my backup software.

agree, companies need to have this area of operations free from subscription clamps!

Dennis Koerner, Thomas Meyer

registered your feedback in our internal system, thank you! Here we published more information on why Acronis decided to make this change https://kb.acronis.com/content/68375

Péter Szatmári wrote:

Found a misleading message for a failed cataloging activity. Trouble connection to elasticsearch is notified as something wrong with the cloud storage. I'm not using cloud storage, acronis is entirely self hosted. (Actual problem was that the server hosting the cataloging service didn't start the service after a restart).

Would be nice to have a clearer message

Peter, may I ask you to send us Acronis system information from the machine with the Cataloging service installed and a couple of screenshots of the error message?  

Peter, may I ask you to send us Acronis system information from the machine with the Cataloging service installed and a couple of screenshots of the error message?  

Where should I upload the info? 

Péter Szatmári wrote:

Peter, may I ask you to send us Acronis system information from the machine with the Cataloging service installed and a couple of screenshots of the error message?  

Where should I upload the info? 

Dear Peter, I've sent an FTP link in a personal message. My colleagues also said that a HAR Log from the machine with the Cataloging service installed would be sufficient too.