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Can anti-malware now be turned off?

Thread needs solution

Acronis's response to user complaints about the bundled anti-malware appears to be in the form of a 6-page email essay titled "Why add anti-malware protection to a backup solution?" which opens with the assumption that users are unhappy because they are "perplexed".  

I skimmed most of the essay because the subtitle promised I would learn "Everything you need to know about Acronis True Image’s anti-malware, including how to turn it off – and why you shouldn’t" [emphasis mine].  However, the only relevant information about turning off the anti-malware was a claim stating that "you can easily disable Acronis anti-malware from the Protection tab", with no further detail.

So my question is: has something changed in Release 4 to allow the anti-malware background services to be turned off "easily...from the Protection tab"?

3 Users found this helpful

Simple answer = NO!

You can elect to 'turn all Protection off permanently' but this does not do what it suggests!

It leaves all the background services & processes active, it also continues to scan Windows system files and check for updates, as shown by the associated log entries for AAP & ACP!

I have an open support case 04838315 with Acronis Support but have not got past the scripted answers from their first level support team so far!

The most recent answer was:

Yes, I understand your concern. You can disable Active Protection services but you can not disable it fully  by design. 

Whenever you restart your computer it will again enable by design. 

My reply to the above response was as below:

Sorry but it is obvious that you do not understand my concern here!

The Protection settings are set to be 'turned off permanently'.  Therefore I expect that there are no active protection activities being performed which is not true!

Acronis Active Protection is still active and preventing access to files in the Acronis folders in the C:\ProgramData\Acronis folders when this should not be happening, and didn't happen in previous versions of ATI when protection was turned off!

The logs for AAP & Cyber Protection both show activities scanning Windows components and checking for updates, when again this should not be happening if all protection is 'turned off permanently'!

This support case is not resolved by you telling me that this is happening 'by design' as the design provides the option to turn all Protection off permanently and this is not being done!

Once again, I request that you escalate this issue to the Acronis expert support team!

If you are not prepared to escalate this matter, then please provide me with the name and email address of your manager or the Acronis Product manager so that I can raise an official complaint.

No further response to my reply so far!

Latest update on my support case was to install ATI 2021 Update 5 build #39216 and collect new logs etc if the problem persists!

Guess what?  There is no change at all and despite having all Protection 'turned off permanently' there is still excessive background protection activities!

My reply to my support case was:

Thank you for the information about the new build #39216 but the release notes for this build has no mention of any significant changes to protection behaviour, and this is confirmed after updating to the new build, restarting the PC for good measure and looking again at the massive amount of background protection activity still being triggered by a totally 'inactive' Acronis application with all protection turned off permanently!

I have uploaded a new System Report, ProcMon and zip of the ActiveProtection folder (less the current ACTIVE protection log file) to the FTP server.

In addition, with all protection turned off, I am still prevented from making changes to any of my backup task script files (C:\ProgramData\Acronis\TrueImageHome\Scripts .tib.tis files) showing again that Active Protection is indeed still ACTIVE when it is supposedly 'turned off permanently' in the Protection settings.

Thanks Steve for your reports here. 

Acronis is clearly ignoring my needs and they coincide with your reports. 

Today Acronis Update 5 is out and what do I see again, none of my support concerns have been resolved, worse still it is not even mentioned in the TI numbers for the future. 

Bottom line, stay tuned Steve and thanks again for your energetic help on the ATI forum. 

Greetings 

Just speculation on my part, but it is possible that major changes such a optional cyber protection installation, or complete disabling may not happen before ATI 2022 is released. I would think that ATI 2022 would be in Alpha testing by now, as beta testing usually starts midyear, late May early June if I recall correctly.

Ian

Ian, if Acronis continue down the subscription route and drop all further perpetual versions, then this whole topic will become academic as far as I am concerned!

The latest update on my support case is that only now has it been referred to the Acronis 'expert' team!

An update on conversations held with Acronis on my support case for this topic!

Reply received from Acronis on April 6th:

I have reviewed the case and see that you have contacted us with concerns related to Acronis Active protection where post turning of the feature still the services of the said are running in background leading to utilizing resources of the CPU.

Firstly I would like to apologize for the inconvenience caused during this time period.

The said concern we have already reported to the internal team as the its by design behavior i.e. post disabling all the services once you relaunch the application you might notice some traces of the services or the services back again active, I am sorry to inform but at the moment we do not have a solution to fix the said issue.

I will take this as a feedback and pass it on the team concern, I will ensure that your feedback is highlighted to the team and we make the necessary improvements, required to enhance the Customer experience. It is only through your valuable inputs that we can identify and work on our areas of improvement.

I do understand that the issue will be resolved to your complete satisfaction once the suggested features are implemented in the application however there are many procedures which involves in implementing a feature to an application and deploying them across the globe. Features needed to be implemented are actually decided by Management Team of Acronis which again is determined as per the feedback which we receive from end users which varies.

Please do let me know  if you had any additional questions or queries related to Acronis True Image and also to see if you would like to share any feedback about the product or the support received.

My response to the above message:

Thank you for the update / feedback.  I understand that some changes will take time to be agreed and implemented, but Acronis also need to understand their customers!

In ATI 2020 and earlier versions back to ATI 2018 where Active Protection was introduced for all users, the option to turn this off achieved this aim and allowed users full control over their system & data, including that held in ATI folders.

In ATI 2021, turning off ALL Protection Permanently, is expected to at a minimum do the same as in ATI 2020, and not still have so many background processes & services actively scanning the system and looking for protection updates!

Acronis should consider making the installation of Protection features optional as is offered by other software providers, allowing users to install only those core features that they want to have, not being forced into installing features that are both unwanted and which bloat the size of ATI by downloading protection updates causing the C:\ProgramData\Acronis folders to be nearly 800MB in size with the majority consumed by unwanted, supposedly inactive Protection features!

When compared with Macrium Reflect Home (licensed version) which offers all the core Backup, Recovery, Cloning features that Acronis were best known for, the difference in data size is obvious at only 13MB even though this includes the Macrium Image Guardian (equivalent to Active Protection for Macrium files).

 Reply received from Acronis on April 11th:

I would like to schedule a call on 11th April between ( 4 PM to 5 PM, GMT) by using phone number xxx. Otherwise, provide me with a time frame that would be more convenient for you and with the preferred phone number.

I would request you to provide time frame for the call back 24 hrs prior so that I can reschedule the call and the remote session accordingly.

We use TeamViewer application for remote connection. If this applications is not installed on your computer, you can download it from TeamViewer official website, or, alternatively, you can download our Acronis Remote Assistance utility:  https://get.teamviewer.com/acronis . Please, check this article to find more detailed information about Acronis Remote Assistance: https://kb.acronis.com/content/12211.

To begin a remote session, please, send me your TeamViewer ID and TeamViewer password at the scheduled time in a reply to this email. Please, be informed that TeamViewer password is changed every time the computer is rebooted, so there is no need to send this information in advance.

Should you have any questions please let me know, I will be glad to help you.

My response to the above message:

Sorry but today is not convenient for any Acronis phone call - Sunday is a time with my family.

I would like to ask what is the purpose of the phone call, and why you would want to use TeamViewer to look at an issue that has been clearly shown in the diagnostic data already provided?  Who will be using TeamViewer and for what purpose?

Thinking further about the request to have a phone call & TeamViewer session with Acronis, I would like to submit the attached document and ask if you or anyone at Acronis have looked at / read the very long list of Acronis Forum topics related to my support case coming from users around the world?

These topics demonstrate the very high level of disappointment by Acronis users with the new Cyber Protection features!

The document referenced in the last reply above contained the following:

Acronis Forum topics complaining about new ATI 2021 Protection features!

Topic: Antivirus protection

Topic: Acronis CyberProtection/Antimalware processes running, causing problems despite being disabled in UI

Topic: Can anti-malware now be turned off?

Topic: How to stop Acronis Cyber Protection Service

Topic: True Image 2021 Slows My Computer To A Crawl (useless)

Topic: Whats the deal with this new "PROTECTION"?

Topic: Acronis Cyber Protection Service hammering WMI

Topic: Active protection needs to be optional

Topic: Reflecting on a Post-ATI World

Topic: My ATI build 39184 nightmare.

Topic: Remove all Acronis Windows 10 Background Services

Topic: Download Protection Updates keeps failing

Topic: ATI 2021: Active and cyber protection slow down the system excessively, unnecessary safety software

Topic: Absolute Hellish Experience with TrueImage 2021

Topic: Disabling Antivirus and Ransomware - Settings reverted - grayed Box - Bloated installation

Topic: Last version of Acronis True Image WITHOUT virus/malware protection

Topic: After installing TI2021 (Windows 10), True Image 2021 stops responding.

Topic: Why is ATI loading TWELVE background processes and slowing my computer to a crawl?

Topic: The "security" features are killing True Image

Topic: Desperately want to go back to 2020 or even 2019 version. Help???

Topic: Complete Frustration with Antimalware Protection and Acronis Tech Support

Topic: Besides the hype, should I upgrade from ATI 2018 to ATI2021?

Topic: Antivirus breaks some programs

Topic: Acronis 2021 Background services in win 10

Topic: Cyber Protection Service

Topic: Latest version causes constant hard drive access by mms_min.exe and trueimage.exe

Topic: ATI 2021:Can't stop Active Protection Service

Topic: Acronis consistently uploads and downloads roughly 1gb of *something* per day. I don't use cloud backup, so what/why is this?

Topic: Acronis 2021: How to stop backround services

Topic: How do I turn ATI Protection features OFF

Topic: Protection is too aggressive

Topic: Automatic update installed the Cyber Protection -- I already have a very good virus protection product

Topic: Have They Updated Your Ability to Disable the Antivirus Protection?

Topic: Acronis True IMage 2021: disable cyber protection?

Topic: Acronis Protection vs other Anti-Virus software

Topic: Acronis Protection Updater active when Protection permanently off!

Topic: ATI 2021 runs scan when everything disabled

Topic: True Image 2021 & Cyber Protection

Topic: Has ATI 2021 become over complicated?

Latest response from Acronis received today confirms that users are expected to wait until they fix this type of issue (if they do so) in a future build or version (more likely given their normal release schedule for new versions!)

Thank you for your email.

Yes, I understand your concern. We closely monitor the Acronis Forum. 

As I informed you earlier, I understood your concern but this is the design behavior of Acronis True Image 2021 application. 

I would appreciate that you shared your feedback and I have already forwarded to the team concern, We will surely work on it and implement in the future build of Acronis True image 2021 application.

Should you have any questions please let me know, I will be glad to help you.

Look forward to your response.

My response to the above:

I can only say that Acronis development have got the design of ATI 2021 Cyber Protection very badly wrong when turning this off permanently does not do what it implies but instead leaves it very much active in the background with all its associated services & processes, including scanning Windows system files and looking for protection updates!  That is not my definition or understanding of what it means to 'turn off permanently!' any application or feature!

You say that Acronis will 'implement in the future build of Acronis True Image 2021 application' - is this an actual commitment by Acronis to produce a new build for ATI 2021 to fix this design issue or is it another platitude intended to try to make this support case 'go away'?

Wow.  Just when I was hoping to be able to embrace ATI again.

Steve, I salute your leadership on this important issue.

Without yet reading the cited list of threads, I'm stunned yet again (like I was with the previous decisions to force one to validate all chains ever created) by the weakness of Acronis' intended design.  Any developer should know that AntiVirus is fundamentally potentially problematic because of the well-know potential for it to conflict with the OS.

(For that reason, I've switched to using only Windows' own AntiVirus.)

I've been watching this thread since I have been struggling with ATI's active protection as well, even though I have all Active Protection disabled.

Even with all Acronis security disabled, Acronis is only to happy to report in the system tray that it is protecting my Zoom and Teams sessions - which are already resource intensive enough as it is, especially with a virtual background sans greenscreen. I don't need more security. I already have Norton and Malwarebytes running at the same time. Adding a third player in an already crowded antimalware space is not feasible, and ATI refuses to leave the party.

Intel's SpeedStep only exacerbates Acronis' resource black hole resulting from mandatory security services running in the background. As ATI chews resources, SpeedStep clocks me down. Without ATI installed, it consistently overclocks my 2.7Ghz processor to 3.35 - 3.5. With ATI installed (not running a backup), Speedstep slowly clocks me down to 0.6Ghz with the fan roaring. My Dell Precision laptop becomes a non-responsive zombie that can barely restart.

I've been using ATI since it was Drive Image with Windows NT 4 when I was imaging drives for MCSE classes in the late 90's. Since Acronis insists on imposing its security (disabling is as much a myth as TSA security), I need to finally move off of ATI. Sad, but true. This resource problem has been dragging on for nearly two years.

I need a good local backup solution; not more security software. What is my next best local backup solution for nightly incremental backups? Paragon? StorageCraft Shadow?

By the way, has anyone else noticed that ATI's aakore.exe, TrueImageMonitor.exe, and TrueImage.exe are constantly networking? These three files consistently run as my top three network resource users, but I do not have any cloud synchronization configured or enabled. Is this more security that I don't know about? Is ATI trying to be my firewall too?

 

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Last year I wanted to give Acronis Cloud a try, bought an ATI 2021 subscription license. When I tried disable those background tasks with Autoruns (as suggested by official article KB60222) and failed, I didn't even bother contacting support, insta refund and stay with perpetual ATI 2020.

What did I bought? A backup tool? A internet security suite? I will never upgrade to new version and may look for alternatives if Acronis don't change their mind.

More on my previous comment from last week:

After being an Acronis customer for over 15 years, I uninstalled ATI and went on the hunt for a new solution.

Since dumping ATI, my Dell has been running consistently fantastic for a week. Better than it has for at least a year or two. Good riddance ATI 2021!!!

I installed Macrium Reflect trial subscription after problematic installations of Storagecraft and Veeam. I have it churning out monthly full, weekly differential, and daily incremental of my OS and data drives. It's fast, and I can boot to a VM from the image for near immediate recovery. The only security it has is blocking access to its own backup images. It blocked Norton from scanning them. 

So long Acronis. It was a good 15 years together before you decided to reach beyond your grasp into system security. Tschus!

The only security it has is blocking access to its own backup images. It blocked Norton from scanning them. 

Exactly.

There is no reason whatsoever for any backup / drive imaging software to become a fully blown system hogging (invading) security suite and they could easily bring back True Image as an individual product but no. The hustle of the day is "cyber protection", so cash grabbing and providing a false sense of security to their buyers (victims) is the name of the game. 

True Image has been completely ruined and this is a piece of software (along with Symantec Ghost at the time) that was the two both well used and recommended pieces of software.........How the mighty have fallen.

I installed Macrium Reflect...The only security it has is blocking access to its own backup images.

And another huge difference is that Reflect allows the user to actually disable (or even completely uninstall) their Macrium Image Guardian feature!

When I am not actively using Reflect, my installation only has 3 background processes running, which are consuming a sum total of 0% CPU time and <7 MB memory most of the time -- watching these processes in the Task Manager, every few minutes or so, one of these background processes may increase its CPU utilization to a fraction of 1% for a < 1 sec (the Resource Monitor reports the average CPU utilization as 0.01-0.02 % per minute).  So the impact on OS performance is negligible when not in use, as it should be.

I'll keep it short:
This behavior of a software and the distributing company is not acceptable.
I say goodbye to all Acronis products.
Permanently.
Really.

Yup. I have found the same. 

It's really a wonder that Acronis doesn't recognize the terrible impact their security has on system performance. The ATI security background processes are so severe, they become a DoS attack themselves!

Since the ATI security is evidently mediating ZOOM and Teams sessions, I have seen Intel Speedstep throttle my 4 core 2.7 GHz CPU down to 0.6 GHz while in a session! At that rate, I can barely maximize or minimize windows. Even re-booting is a challenge at that point. All that is missing is a skull-and-crossbones screen telling me that Acronis owns my computer. You can imagine the frustration when this happens during teaching a class.

Even though Reflect's Image Guardian can be uninstalled, it is so unobtrusive that I don't feel the need to. If it wants to keep malware from seizing a backup image, it seems like a good idea to me so long as it does not kill my CPU like ATI does. I'm leaving it on, and have not found any negative impact on system performance.

Allen Keele wrote:
...

Since the ATI security is evidently mediating ZOOM and Teams sessions, I have seen Intel Speedstep throttle my 4 core 2.7 GHz CPU down to 0.6 GHz while in a session!

...

 Maybe you might want to check if there is any overheating?

Yes. That is what this topic is about if you read through previous comments.

ATI's security is hitting the CPU so hard as it mediates processes, it is over-working the system to the point that it has to back the CPU down to cool the processor - even with the fan roaring on full.

Since the ATI security cannot be disabled (even if you disable it through the ATI interface), I had to replace ATI with Macrium Reflect 8 - which is working flawlessly without destroying CPU usage.

I've been renewing ATI and its predecessor annually for over 15 years. No more.

Because I think CPU throttling below base clock is common (on laptops), but going below 1Ghz is another thing.

 

I also gave a try to Macrium Reflect 8, love that a task can run on a script so I can run external commands as many as I want or even control the backup procedure. Need some time to figure out the retention rules tho, seems there is no option to delete base on filesize.

Peter  

Need some time to figure out the retention rules tho, seems there is no option to delete base on filesize.

What are you trying to achieve, can you give some examples?

J K wrote:

Peter  

Need some time to figure out the retention rules tho, seems there is no option to delete base on filesize.

What are you trying to achieve, can you give some examples?

 

I have a backup schedule, which do full backup on Monday and incremental backup on Tuesday to Sunday, and keep infinite full backups (or backup chains).

 

What I want to achieve, is that I can have a maximin size m GB;

Once a backup task is done, calculate the total size of all backup chains, let's call it c GB;

If c>m, delete all incremental backup from the oldest chain without merging, recalculate c;

Loop previous step until c<m (STOP NOW), or if there is only the latest chain left (NEXT STEP);

Not modifying the latest chain, delete the oldest full backup instead, recalculate c;

Loop previous step until c<m (STOP NOW), or if there is only the latest chain left (my fault setting m too small...)

Peter  

An interesting scheme.  Can ATI implement this?

Unless your usage is very different from what I'm imagining, I would think that your daily incrementals are going to be much, much smaller in size than a single weekly full.  Thus, I believe that as soon as you reach the limit m for the first time, your desired algorithm would very soon have to erase all available incrementals and the oldest full, in order to make room for the newest full (and its child incrementals).  Thus, you will almost immediately reach this configuration:

From that point onwards, unless your weekly fulls are growing very rapidly in size each week, the steady state will most likely be that the algorithm deletes the oldest full each week, to make room for the newest full.  You will never repopulate any incrementals in backup chains prior to the most recent one, so your destination media will look pretty much like in the diagram above, except that oldest full will be F(2+k) and the most recent full will be F("infinity" + k), for k = 1,2,3,...  That is to say, you will be retaining as many fulls as will fit in m GB, plus the most recent set of at most daily incrementals.

Macrium Reflect could implement a retention policy that achieves pretty much the same thing:  Set your retention rules to keep 6 incrementals, and select the option to "Purge the oldest backup set(s) if less than X GB on the target volume", with X equal to the difference between your target volume capacity and the desired limit m GB.

If you think that it will be a long time before you approach the limit m, and you want to retain a larger archive of daily incrementals until that happens, then I would suggest not specifying any retention rules to purge incrementals, but to just avail yourself of the option "Purge the oldest backup set(s) if less than X GB on the target volume" (making sure that X is larger than the largest anticipated size of a full backup).  After this retention policy kicks in for the first time (purging your oldest full), you can switch to first the retention scheme I described above.

There may be alternative strategies or work-arounds, depending on what your priorities and constraints are.  There are many experienced Reflect users on the Macrium forum who can provide advice and help you implement a retention policy suitable for your needs.  I highly recommend you post there if my suggestions above don't represent a satisfactory solution.

 

Thanks for the reply!

ATI have size limit functionality but I haven't checked the logic because-well, "it just works".

Nice catch about the small incremental problem, I will change the full schedule to monthly maybe twice a month. And here's some actual values that might help, both ATI and MR8 use maximum compression, all run daily and have the same destination media (a 3.5TB SSD), I only tested Windows backup during my MR8 trial.

Windows
Full = ~100GB, stable
Incremental = ~4GB x 20(ATI); ~3GB x 6(MR8), stable unless there's big Windows update
Purge rule = 512GB limit, with this setting I can have 3 fulls most of the time

Game 1
Full = ~600GB, stable
Incremental = most of the time nothing changed x 20
Purge rule = One full chain

Game 2
Full = ~900GB, stable
Incremental = unstable x 20
Purge rule = One full chain

Data
Full = ~130GB, slowly increase
Incremental = most of the time nothing changed x 30
Purge rule = One full chain

...and some small tasks that only do full backup.

With the existence of other backups on the same media (sorry I didn't mention this before), setting purge rule = capacity-m might not work as expected because it is not the only thing affecting the free capacity. But, I also need to keep 1TB free space in case a 900GB full kicks in, maybe I can just simply set it to 1TB, since other backups are in general stable in size?

 

 

 

Just received an email announcement from Acronis said that they are renaming Acronis True Image to Acronis Cyber Protect Home Office. What the actual f...

Yes

Ammy B wrote:

Yes, renaming... 

The one last puzzle piece 

Well it does make sense.  It does now target only those wishing a security app.  No one else would want it now (because as tech savvy people know, security apps are problematic in many ways).

It's sad that Acronis leadership wasn't savvy enough to separate the two products, and instead have made ATI a poor choice.  I'm not all that surprised; almost two years ago I wrote to their CEO to let them know their technical leadership was making poor decisions.

Maybe there are more customers wishing to make a poor choice to buy a security app, than there are people wishing to make the good choice to buy the best backup app.

RIP True Image.  Thanks for the good times.

 

Here is the full text of today's email announcement, for anybody who may not have received it:

 

Acronis True Image is now
Acronis Cyber Protect Home Office

 

Hello,

We’re writing so you’re the first to know about an exciting change – we’re renaming Acronis True Image to Acronis Cyber Protect Home Office!

Why the change? When Acronis True Image launched in 2003, it was the first personal disk imaging software. We named it so people knew they would get a true image of their data.

But as the challenges of protecting data evolved, Acronis True Image evolved too. With its unique integration of backup and anti-malware technology, it does so much more now than simply back up your data that it’s time its name reflects that fact.

That’s why, with the next month’s launch of the new version, we’re renaming it Acronis Cyber Protect Home Office.

You don’t need to take any action: It’s the same high-performing solution you know and trust. You simply need to get used to a new name that lets you know you’ve got more than just backup software.

As always. Тhanks for choosing Acronis.

The Acronis Team

Peter  

 But, I also need to keep 1TB free space in case a 900GB full kicks in, maybe I can just simply set it to 1TB, since other backups are in general stable in size?

Yes, Reflect's option "Purge the oldest backup set(s) if less than X GB on the target volume" represents a different way of handling size limitations than ATI's "Cleanup by total size of backups", so you would have to set up your parameters accordingly.  Setting X=1 TB may be a good option for you, but alternatively, you could set the retention rules to keep 2 fulls of the Game 2 backup but purge before the backup (thus making room for new fulls).

The Macrium forum is a good place to get general advice on this kind of thing.  

Did anyone else get the recent email from Acronis that they are changing the name of ATI? Acronis has officially decided to become a security software solution over a backup solution. 

If you had any hopes that Acronis would remove the security botch from their backup software, just keep moving. Ain't gonna happen. If anything, they will remove the backup solution from their security botch.

Allen Keele  

Did anyone else get the recent email from Acronis that they are changing the name of ATI?

 

Yes this is already a topic of discussion among Peter, Ammy B, coyote, and myself above.

 

This evolution is such a shame. It was a great product since I knew it as Drive Image with NT 4.0.

Drive Image was a different product, made by PowerQuest.  Despite Acronis's statement that "when Acronis True Image launched in 2003, it was the first personal disk imaging software", PowerQuest's Drive Image predated it and was already on version 7 in 2003.  Microsoft ended mainstream support for Windows NT 4.0 Workstation in 2002, one year prior to the original launch of Acronis True Image.

Still, I agree with the sentiment.

Google tells me that "Drive Image version 7 became the basis for Norton Ghost 9" and that "Ghost...[was] originally developed...in 1995", but google won't tell me when Drive Image was originally developed.  Pre 1995?

All I know is I was using Ghost last century.  I was thrilled when I switched to ATI.

coyote  

The forum won't let me link external web pages, but from some sleuthing on the ol' Wayback Machine, we learn that PowerQuest's Drive Image product was first released for retail in September 1997. It was based on an earlier product for disk cloning, called Drive Copy, which was released in March 1997.  In turn, Drive Copy was based on Powerquest's then flagship product PartitionMagic, specifically a feature called Partition Copy that was introduced in PartitionMagic Version 3.0 (released in November 1996). 

The time frame is consistent with my recollection. I had forgotten about Partition Magic (despite using it for many years). I also used DriveImage for many years. Norton allowed these products to slowly die, as they did for other products, such as X-Tree Gold.

Ian

I use Ghost DOS in the past cuz I'm not comfortable doing Windows backup on the fly...

After I upgraded my PC I switched to ATI2018, sometimes I use DD before doing risky stuff so I can have a freshly raw disk image in non-proprietary format.

I came to this thread hoping to find solutions to the system performance issue me and my family are facing with ATI (I have it installed across five home systems all running Windows 10 Pro).  The good news is that I think I found the solution: try other software.  I really wish I could stick with ATI but the performance hits are just too much.  I've been with them for about five years now and hate having to switch, but it's time to start looking.  Thanks to everyone in the thread that has mentioned some of the solutions out there - I'm going to check out Reflect, Paragon, and ShowProtect in hopes of finding a new, simple, BACKUP AND RESTORE solution.  I have plenty of protection from Norton and Windows.

Thanks again to everyone that contributed to the thread.  Sad to have to choose this direction.

UPDATE: I narrowed my search to Macrium Reflect and Paragon Hard Disk Manager.  Ultimately, I decided to go with Macrium Reflect.  Like Acronis, Paragon is trying to do too much (I already have other tools that do partition and disk management), and I really like the options available in Reflect.  Reflect has a steeper learning curve, but the capabilities are pretty phenomenal (especially for the geeks out there like myself that REALLY want to take control of their backups with multiple scripting options).

As mentioned, I was sad to have to explore other options.  At the same time, it was great to discover Reflect (I had not heard of it previously) and its focused and powerful toolset.  I'll leave it to the reader to explore additional details for themselves lest I appear like a plant.  :-)

May your backups be unnecessary and your restorations true.

I’ve recently changed a really large part of my Onedrive data which Windows is now successively synchronizing with the Cloud. My machine became extremely sluggish. An analysis with the Resource Monitor revealed that, for whatever reasons, the the services from the now-named “Acronis Cyber Protect Home Office”, apparently monitoring the action, excessively read from and wrote to the data disk and caused the problem – all while “Active Protection” was turned off (as the GUI read) “permanently”.

This is unacceptable. I don’t want this functionality from Acronis, I don’t want it to mess up my machine – but, as a minimum, I want to be able to shut the damn thing off, so it stays off. I don’t want to do another analysis every other week just to find out what crappy addition they thought of next.

My subscription runs for another year but they’ve seen the last of me. The minute I have another solution, I’m gone.

And thanks for you guys discussing this issue with Acronis apparently for months and years, I admire your patience and good will! Apparently not really appreciated by the company.

Malware is a program that is meant to disrupt a computer, website, client, or network, disclose private information, obtain unauthorized access to information and systems, deny users access to information, or can unwittingly jeopardize a user's computer security and privacy. To secure your device from malware we use different anti-malware software’s.
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In simple words, the anti-malware software puts the virus on hold. Quarantining a harmful file stops it from doing harm and allows you to manually delete it without causing damage to your computer. Now here is a thing to keep in mind. The anti-malware soft wares uses artificial intelligence to detect the malware and sometimes they detect the non-malware files as malware. To resolve this issue and use that file without any interruption the anti-malware software allows us to white list the file and disable the anti-malware software. 

The current full rewrite of Acronis Cyber Protect Home Office is 'promised' to offer a modular installation approach that will allow subscription users to choose not to install various features of the application such as Cyber Protect, which in turn will mean that all the myriad of associated background services for the same will not be installed!

The discussion of alternative applications is discussed in topic: Reflecting on a Post-ATI World