How to find missing driver for universal restore.
Hi
I am trying to perform a Universal Restore on an ACER Nitro 5 using a backup from a HP Envy 15.
I have downloaded all the drivers for the target ACER nitro 5 from the web and included them in the bootable media.When performing the Univeral restore step I get the following errors and despite much searching on the web I can't work out what these drivers relate to and where to find them.
The mesagges I get are,
Cannot find device driver 'PCI\VN_8086&DEV_90A0B&SUBSYS_152F1025&REV-00' FOR Windows 10. and
Cannot find device driver 'ACPI_HAL\UEFI for Windows 10
Any pointers would be greatly appreciated
Paul
Hi Enchantech,Thanks for the quick response.The system does NOT reboot. It goes to the Repair tool which does not work.Could I load the drivers on the source laptop so it is on the backup being restored?CheersPaulEnchantech wrote:Paul,
it appears that the PCI device driver is network related, probably a NIC driver file. The ACPI device driver relates to Windows 10 own driver which Windows should load on boot.
I think you can probably ignore these errors and boot the disk. Once booted check Device Manager for any hardware not working properly and install drivers for those if any exist.
Paul,
Because your old HP does not have the same hardware as the new ACER you cannot install the drivers on the old HP so that they will be available for backup.
Files downloaded from the manufacturer are usually packaged as .exe type. The boot media only works with unpacked .inf type files. You can unpack .exe file types using the app 7zip, a free download. Once unzipped, look for file types .inf and only include those when creating the media. This is you best option for adding driver files.
Thanks for tip to use 7Zip to extract from the .exe files.I had a look on the ACER as delivered. I think the driver is related Intel RST drivers.The main Intel site is "The Intel® Rapid Storage Technology (Intel® RST) Floppy Driver (18.1.6.1039) "There was also a driver is listed on the ACER download site for IRST_Intel_16.7.8.1024_W10x64_A(1)
.I have extracted the relevant INF file from both and loaded onto the USB media, still getting the same error.I also tried to run the .exe to update from the USBAny other tips welcomed.CheersPaul
Enchantech wrote:Paul,
Because your old HP does not have the same hardware as the new ACER you cannot install the drivers on the old HP so that they will be available for backup.
Files downloaded from the manufacturer are usually packaged as .exe type. The boot media only works with unpacked .inf type files. You can unpack .exe file types using the app 7zip, a free download. Once unzipped, look for file types .inf and only include those when creating the media. This is you best option for adding driver files.
Five questions:
- What boot mode does your HP PC use, Legacy BIOS or UEFI?
- Are you using boot media to perform the recovery of the backup image to the ACER and then running the Universal restore tool?
- Are booting Recovery media and/or Universal restore on the ACER PC?
- If answer to Q 3 is which boot option are you choosing to run? There are 2 options one of which includes UEFI in it's name.
- Why do you think the drivers UR is referring to are IRST drivers?
Hi Entantech,backup.It has been an interesting couple of days.I attempted to restore the backup I took of the ACER before messing about with it.This would not restore after doing the restore of the HP backup (possibly changed disk geometry?)I attempted to get a a single partition to backup to but did not succeeed.Got to the stage where nothing would boot (including usb drives), I created Windows recovery media and did a clean install on the ACER.This originally did not see the ACER SSD until I applied the drivers from the IRST_Intel_18.1.1.1033_W10x64 package. Specifically the F6flpy-x64 (Intel® VMD) filesI now can run Win10 on ACER, I have installed True Image 2021 and created fresh WinRE bootable media.This cannot see the ACER SSD and therefore I cannot restore my original ACER backupI have also tried the MVP boot media tool, no luckI have also disabled bitlocker on the fresh Win10 installMy main objective now is just to get the ACER back to its orignal image.CheersPaulP.S answers to your questions are:1. HP Uses UEFI2. Yes boot media then unversal install on different usb.3. Yes boot media for both.4.I think it is the IRST drivers because I noticed them in the Device Manager (when the ACER was functional) It is also what cam up when googlinge the text of the error message from universal restore and it was the driver that made the difference to see the ACER ssd for the win10 clean install.
Enchantech wrote:Five questions:
- What boot mode does your HP PC use, Legacy BIOS or UEFI?
- Are you using boot media to perform the recovery of the backup image to the ACER and then running the Universal restore tool?
- Are booting Recovery media and/or Universal restore on the ACER PC?
- If answer to Q 3 is which boot option are you choosing to run? There are 2 options one of which includes UEFI in it's name.
- Why do you think the drivers UR is referring to are IRST drivers?
Paul,
Thank you for your reply and thank you for bringing to my attention the fact that you are using a Gen 11 processor in the ACER machine that obviously is using the new Intel Volume Management Device technology. This technology is a game changed for Intel storage controllers on Gen 11 and up machines.
I think you have two options here, either disable the VMD in the Acer bios setup Advanced section or, provide the drivers needed for Universal Restore. Another would be to add the drivers to a WinRE/PE when you create such media.
Below is a link which discusses obtaining the drivers to install manually which you may find useful/
https://community.acer.com/en/kb/articles/13832-hard-disk-not-detected-…
To add your drivers to a WinRE/PE build using your fresh Win 10 install on the ACER, open Windows Device Manager, locate Storage Controllers and expand it then right click on the Intel entry and select Properties. Click on the Details tab in Properties and expand the drop down list. Now find the inf name entry and select it. Copy the name of that file to your clipboard. Next open file explorer and navigate to C:\Windows and paste the filename into the search box and click the arrow to start the search.
You will likely get more than one result. Look for the file in path C:\Windows\System32\DriverStore\FileRepository. Click to select that entry and copy it to a temporary location. When building media and you get to the step to add drivers, point to the temp location to add the driver.
Hi Enchantech,
Thanks heaps, much relief at my end.
I have successfully restored my original disk on the ACER.
I required both the drivers you mentioned in your detailed notes and the drivers in the ACER forum article you found for me.
I an heading back for some more sleep now but I will make more detailed notes on my experience that may help the rest of the community.
Again, THANKS HEAPS
Cheers
Paul.
P.S this kind of help does more than fix my computer. it lifts my spirits in these challenging COVID days
Paul,
Glad to hear that you were able to reach your objective and to have been of help to you.
Hi Enchantect
I have still be unable to successfully apply a Universal restore of the HP backup onto the ACER.
I am still getting the same error,
Cannot find device driver 'PCI\VN_8086&DEV_90A0B&SUBSYS_152F1025&REV-00' FOR Windows 10.
I have been using WinRE media, I will try again using WinPE media and injecting the driver you found on the ACER site.
Dos it make a difference which PC the WinPE media is created with? Does it need to be the PC you are planning to do the Universal restore on?
Cheers
Paul
Paul,
So your response begs the question, why are you wanting to apply Universal Restore to your recovered image? There really is no reason to do so from my view. Further, you would need to run UR on the restored image prior to booting it and possibly that is where you are at now and I simply didn't get it.
If you used the WinRE option on the ACER to build the media then that build would have most of the drivers necessary for that hardware.
In all honesty if you have successfully added the drivers discussed here and applied the backup image using the media with those drivers available you are essentially installing Windows 10 with all your apps onto the ACER machine and there is no reason to believe it will not boot.
Enchantech,I want to apply Universal restore to the restored HP disk image on the ACER machine.The restore that is now OK is the restore of the ACER backup on the ACER machine.It is the WinRE media created on the ACER which is not working at at the Universal restore stage of the HP backup on the ACER. The restored HP backup does not boot on the ACER. The UR was run immediately after the restoring the HP backup on the ACER before attempting to boot it and it is this UR step which is failing. I hope this makes more sense.The reason for doing all this is the HP needs to go in for repairs and I am trying to give my wife a full working replica to use for work while the HP is in for repairs. I will see if the new WinPE media makes any difference and let you know how that goes.
Cheers Paul
Paul,
Thanks for clarifying your issue. So you have a no boot situation when you restore the backup image from the HP to the ACER after you have applied Universal Restore, so have you tried restoring the backup with the recovery media then attempt to boot the disk without the Universal Restore step? If not you should.
Windows 10 is very good about loading the needed drivers in situations like this especially when both machines are pretty close in production, say 2 or 3 generations apart. If the ACER will still not boot after restoring the backup to it then you probably have some other issue besides drivers. Most commonly the boot order as set in the bios is incorrect.
One tip here is that when you attempt the boot after the restore be patient as it can take quite awhile sometimes for Windows to boot in doing this. The reason for this is that Windows will first query new devices it discovers to figure out what they are and will then search for drivers. That process takes time.
Hi Enchantech,I have tried to boot the restore of the HP disk image prior to Universal Restore. It does not boot but Windows goes to Startup Repair which leads to dead ends.I have also checked the BIOS boot order and the only option without the USB media is windows Boot. With the Media in place I have the option to boot into the USB recovery media (which works for both Universal Restore or Recovery) and the Windows boot which does not work. Waiting makes no difference, it does take a while but goes into startup repair if booting from the hard disk.I think the ACER has defeated me.CheersPaul.Enchantech wrote:Paul,
Thanks for clarifying your issue. So you have a no boot situation when you restore the backup image from the HP to the ACER after you have applied Universal Restore, so have you tried restoring the backup with the recovery media then attempt to boot the disk without the Universal Restore step? If not you should.
Windows 10 is very good about loading the needed drivers in situations like this especially when both machines are pretty close in production, say 2 or 3 generations apart. If the ACER will still not boot after restoring the backup to it then you probably have some other issue besides drivers. Most commonly the boot order as set in the bios is incorrect.
One tip here is that when you attempt the boot after the restore be patient as it can take quite awhile sometimes for Windows to boot in doing this. The reason for this is that Windows will first query new devices it discovers to figure out what they are and will then search for drivers. That process takes time.
Paul,
Given what you posted I believe thaat your issue is that you are booting the ACER machine incorrectly when applying the restore or that your HP machine boots using a different mode than what your ACER does.
So here are the scenarios:
- When you looked at the ACER BIOS boot order you see Windows Boot Manager. Does your HP Boot Order show the same or does it have a disk drive selected for the boot device (first entry in the boot list)?
- When you boot the ACER, find out what keyboard key(s) are used to access the One time boot menu. In this boot menu you should find two entries for the USB media boot options. One of those entries will have UEFI first in the entry. Since you need to boot this machine using UEFI you must use this UEFI entry to boot the USB media in UEFI mode so that both restore and backup are done correctly so that UEFI operates correctly. If you do not do this then you will end up with the failure you describe.
HiI have attached screen shots of the BIOS settings for both the HP and ACER....25 and ...28 are the ACER and ...31 and ...34 are the HPDoes this answer your questions?CheersPaulEnchantech wrote:Paul,
Given what you posted I believe thaat your issue is that you are booting the ACER machine incorrectly when applying the restore or that your HP machine boots using a different mode than what your ACER does.
So here are the scenarios:
- When you looked at the ACER BIOS boot order you see Windows Boot Manager. Does your HP Boot Order show the same or does it have a disk drive selected for the boot device (first entry in the boot list)?
- When you boot the ACER, find out what keyboard key(s) are used to access the One time boot menu. In this boot menu you should find two entries for the USB media boot options. One of those entries will have UEFI first in the entry. Since you need to boot this machine using UEFI you must use this UEFI entry to boot the USB media in UEFI mode so that both restore and backup are done correctly so that UEFI operates correctly. If you do not do this then you will end up with the failure you describe.
Paul, from your images, both PC's are using UEFI with Secure boot enabled where the only other key difference is that the Acer has TPM enabled and there is no mention of TPM for the HP in the settings shown.
Perhaps try disabling TPM on the Acer while trying to restore the HP image and re-enable it later when / if you get the restored OS working correctly.
Paul,
Thanks for posting the screenshots, they do help.
As Steve says both machines are booted using UEFI with Secure Boot enabled. As well the TPM on the ACER may be a problem but at this point in time I ma not sure of that. TPM being enabled on machines is relatively new even though the tech has been around for a number of years. This makes behavior an unknown currently.
My observations are that the ACER screenshot 28 shows boot options of Windows Boot Manager which is expected and means that the machine sees Windows Boot Manager which is what a UEFI enabled PC looks for to boot Windows, so this is a good sign.
Secondly, the other option shows as USB HDD: device name. This indicates that the machine sees an attached USB disk device with only one boot option. This is concerning as you should see two boot option entries in this list with one of those having UEFI first in the entry. This UEFI entry is what you would need to select when booting the machine to the recovery media to perform a restore process.
Given the above I recommend that you disable TPM and then reboot the machine so that that change takes effect. Then look to your Boot tab again and see if the UEFI entry for your USB HDD appears. If it does then you would need to boot the recovery media using that option and then run the restore process again. After the restore completes and proves successful by booting Windows you can then return the TPM setting to enabled.
I am hopeful this will fix your issue here.
Hi,
I disabled the TPM and there was still only one USB option.
There was a third option on the boot menu with an *. I think this was for the external drive with the backup files.
I got the same result on restoring. I then tried replacing the HP restore partition from the full disk restore with the orignial ACER restore partition. This enabled me get the restore functions working as per the attached photos. As you probably know, this didn't help as the restore wipes the apps and programs.
I'm starting to think I need to explore other options like PCMover.
Cheer,
Paul
Paul,
As I said before you need to find out how to use the one-time boot menu of the ACER so that you can guarantee that you are booting the recovery media in the correct boot mode so that your restore will have the correct startup information for your system thus avoiding the Windows Repair screens.
A bit of research tells me that ACER laptops do not have the one-time boot menu option enabled by default. You must enter the bios setup screens using the F2 key at startup then navigate to the Main settings tab/screen to enable this menu. Once you do that then you will have the option to use the F12 key to invoke the one-time boot menu and boot directly to the recovery media rather than using the Windows method shown in your screenshots.
Again, once you have this ability look for the recovery media name preceded by UEFI in the name.
The link below is a YouTube video showing how to enable the F12 option on an ACER laptop
Hi Entantech,
Thanks again for your help.
I logged in with the one time boot and got photo 123.
I selected option 2 which gave photo 125, (NOTE option 1 booted to hard disk and 3 to the USB)
Selecting the Use a device option gave Photo 128 from which I selected the EFI USB device option.
This booted into the Acronis Recovery. I performed the recovery using the options shown in the other photos. It would not boot the recovered disc and the Universal install stopped with the same error.
I could video the whole process if it is going to help.
Cheers
Paul
Paul,
Please explain how you created the USB R3ecovery Media?
Did you use the Recovery Media Creation tool from within the Windows installed Acronis application?
Did you use the bootable media downloaded from your online Acronis account?
If you used the Recovery Media Creation tool from within Windows did you select to create Simple or Advanced media?
HiAs noted below I can't be 100% sure which method was used to create the most recent media. I aslo tried to create a PE stick (from memory this was the least successful).What is likely to be safest?Which method?Which PC to create on (ACER (target) or HP (source of backup?)?I think the most recent media was created from within the Windows installed Acronis application on the ACER PCI am off to the shops to get a pack of USB's to make up the various options..See other answers belowCheersPaul.P.S if this finally works I am happy to create a full end-to-end youtube as a contribution to the wider community.
Enchantech wrote:Paul,
Please explain how you created the USB R3ecovery Media? Not 100% sure. I have tried a few different options and can't remember which was the last one
Did you use the Recovery Media Creation tool from within the Windows installed Acronis application? I think so
Did you use the bootable media downloaded from your online Acronis account?
If you used the Recovery Media Creation tool from within Windows did you select to create Simple or Advanced media? I think I used the simple
Paul,
I appears to me that you may have used the Simple, Linux variant option to create the media. In your last account of the process what I see happening is that the machine is booting the Windows Recovery environment menu system which is very new and somewhat strange to me as I have never experienced that with Acronis and have never seen that reported on these pages either.
I believe that to achieve success here you need to use the Bootable Rescue Media Builder tool create Advanced, WinPE based media. When you select this option you will be prompted to download and install the Windows ADK and WinPE add on for use in building the media. Please do so. Once that is done you can continue to create the media. You will be presented with the opportunity to add drivers to the bui9ld process. When you get there point to the folder that contains the drivers you have downloaded for your PC. Once that has been completed continue with the build.
With the new USB media in hand use the one-time-boot option menu to access the media and again, select the entry for the media that contains UEFI in the name then, restore your backup to the desired disk.
This should all be performed on the ACER machine.