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Transfer of single user license in

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When I went to transfer my documents file backed up on a local hard drive to my new computer, I was told "Too many activations."

The chat answer bot sent me to Acronis True Image 2021 (Windows): "You've exceeded the maximum number of activations for this serial number" | Knowledge Base  This would have been nice if the 1st screen could be read and the directions were written for Acronis Cyber Protect Home Office Advanced.

Can anyone help? I have been buying Acronis backup software for a decade without ever needing it until now. The experience so far has not been good.  

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Charles, see KB 69333: Acronis Cyber Protect Home Office (Windows): "You've exceeded the maximum number of activations for this serial number" - though this should essentially be the same instructions as for ATI 2021.

Thanks. I stumbled across this latest set of instructions and managed to do the transfer.