E-mail Backup fails to find my Outlook accounts and directories

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Beginner
Posts: 1
Comments: 1

Hello.

I use Windows XP Home and Outlook XP (2002).

I have 8 Outlook accounts and several sub folders including sub folders inside "inbox".

I tried to configure e-mail backup in True image home 2011 but it doen't see my accounts and the differents folders (inbox, sent etc...)

I can select "outlook" then "profiles" but when I clic on "profiles" then on "outlook" I don't see "personal folders" as I do on another PC.

Any idea of what's wrong ? Thanks a lot from a desesperate French user.

Fri, 03/04/2011 - 11:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Jean,

Welcome to the forum and thank you for your post. I will do my best to help you.

Please make sure that the user under which the backup is made has administrative rights, you can check this article for more details. You can also check this general guide for backing up e-mail.

If you are still unsuccessful I am confident that our Support team will get this problem resolved. Please collect this report and contact our Support team directly.

Let me know if you have additional questions please.

Thank you.

Fri, 03/04/2011 - 14:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thanks for your answer. I think the account has administration rights by default but I'm gona ckeck.

Do you know if there's any way for acronis to scan for new accounts in outlook when it has been installed before a new account creation ?

Sat, 03/05/2011 - 11:43