TIH 2011 Online Backup not working

Well, I am have a simular problem. However I update to 2011 on another workstation, and had to go find my back ups. I did find them and imported them into 2011. This workstation is critical path, so did not upgrade to 2011, Stayed with 2010 and downloaded the online back up trial. This sort of worked until I got to just below 2GB, So I paid for the 250 GB, after a couple of reboots got to run for about 6 hours and then it stopped. I haven't been able to get it to continue to up load.
I believe this online back up is still very much in BETA and not ready for the public. Tech Support has no clue. They keep putting you on hold for long periods of time. I'm sure there reading up looking for information that just is not there. Oh you another good trick the have is to refer you to operation manual, and they'll give you links to read up on.
The answer to your orignal question it CARBONITE I have it running on all 5 of my workstaton and notbooks. Never had any kind of problem what so ever. Its a slow first up load but nowhere as slow as this. And problem free. I'm still trying to work with tech support as I really want multible online back up of the data on this workstation. Oh BTW Carbonite ran last night even though TH online was hung up not upload waiting for me to reboot to stop it.

Acronis has been having poor quality issues for years. I was hoping to upgrade out of the issues that plagued the 2010 edition, but 2011 is even worse. I'm a software quality test lead and I'm disgusted by what I see. The products should not have been released, IMHO. They need to fire their QA team or the PMs if they forced release with these issues.

Hello all,

Thank you very much for your posts. I will definitely help you with this issue.

Stephen, we will need to investigate this problem because we do not have any known issues similar to yours. Please collect this report and create a screenshot of the error and contact our Support team so that we may resolve it.

Clinton, I am very sorry about the experience with our Support team. I have contacted our Management team about this so that such incidents do not occur in the future.

Clayton, thank you very much for your feedback. I will create an enhancement request and send it to our Management team, I am very sorry for the inconvenience.

Please let me know if you have additional questions.

Thank you.

I have just installed TI Home 2011 and now I am getting an online backup task that is in perpetual calculating state. The log generates entries, but there is nothing in the error message itself. I tried deleting the tasks, restarting the services, rebooting, re-installing and nada, zip, zilch, same gawd damn thing. Hell, I even run wireshark to see if the TI is even talking to the remote server. TI phone home.

The frustrating thing about this is at this point in a product's life-cycle how hard can this really be? A year ago I was dealing with slow backups, timeouts, etc. and now this... Then everything is fine (except the one day I logged on to find about 15 phantom backups of one of my machines.) It should NOT BE THIS HARD! I cannot believe other companies who haven't been around as long are starting to garner better reputations for online backups. The many suggested methods of problem resolution over the past year fascinate me: schedmgr this, zap that, get us a bunch of info about your system, try this and try that, can I log onto your machine... I mean c'mon... Enough is enough, where is the value for my hard earned buck already?

Maybe I just chuck the 30 bucks out toward the frustration bunker and run something else as others on this forum suggested.

Join the club see the comment above yours, this has been going on since at least Jan 2010. Personaly I have carbinite running on 4 workstaions with no problems. I had tried ATH online as a 2nd online back up for my Critical data workstation. Never did get it to work beyond the 1.87gb that uploaded on the trial. Since then nothing, and ATH tech Support dosen't seem to have a clue

I am just as frustrated as all the above posters. I paid for a years subscription upfront 3 days ago and still do not have a valid online backup. (I am only backing up 44G worth of data! I have asked for a refund. If I don't get it, I will scream even louder. I tried the Carbonite trail and it worked perfectly. The only reason I chose to go with Acronis online back up is because I already have the True Image Home installed on my computer. I have had some scheduling issues with True Image Home 10, so I bought TIH 11 in the hopes it would solve the problems. I agree that this product was not ready for release. My son is Manager of the Testing Department for another company, and there is no way he would let a product this shoddy leave his department.

Sounds like I'm not alone in this sinking ship!

I've been using ATI 2010 Online backup since April but have not had a successful backup since Oct 28. I've spent hours using the live online chat and still nothing.

When I initially set this up it worked well. I was able to backup 7GB+ on this computer and 27GB+ on another but now it's completely useless. I can't access any of the data I've previously backed up and can't get a new backup to run to completion. Keeps getting timeout errors and eventually terminates.

Guess I need to look into Carbonite as well though I hate the thought of having do the initial upload for 7+ continuous days on the other (Web server) computer.

I think I'm going to request a refund as well since I cannot access any of my data. What a pain.

Fortunately I also do normal backups to a 2nd internal HD so I have not lost any data, but I have lost time and the security of an offsite location for my important stuff.

No and THI does not seem to have the techs or software engineers to make it work. There are several online back up sites besides Carbinite, for one is Iron Mountain, I used this company tied in to Intuit Quickbooks for many years successfuly, however after a MS auto update it started failing, there tech support and engineering also could not solve the problem. Still Carbinite keeps right on chugging away through it all. also I think that no mater what company or companies, you choose online back up of several GB is going to take quite awhile Days if not weeks depending on your uploading bandwidth and normal load on that bandwidth. I found that during the nights with everything else shut down I could upload a 1 to 1.5 GB thats in a 14 hour period. My upload bandwitdth is at best 384 kb or about 1/3 GB.
I have not and will not try THI online back up on any of my other workstations. My hopes are to after building another Win 7 64 workstation to replace the workstation in question here that Iron Mountain will work again. and I'll feel pretty safe with the data on the WS with two different on line back ups I am still using THI 10 for loacal back ups on that WS with out any problems, and THI 2011 on 2 of my Win 7 64 bit machines and no problems detected with the local back ups.
Which brings me back to the beginning, how could such good local back up software, totaly fail with online back up.?????? Also there must be some people that actualy have THI Online actualy working. So its really just a matter of tech support and hic ups that Engineering does not seem to be able to solve. Cheers Clint.

I've decided to keep beating on them to fix the problem, at least for awhile. I don't need the online backup as I have two other layers of backup in place but I would like to get the service I am paying for.

This last chat, the guy said online backup required telnet to work correctly and that telnet was not installed so that was the reason for the failure. I said that was ridiculous, but agreed to try one more after installing the telnet client. As expected, it still failed. I will try another chat tomorrow when I have time and patience only this time I will force escalation to the next level of support.

The tech they have handling the live chat are actually pretty good but they can't define or fix this problem. Need to get some programmers and good debuggers involved.

I'll post back on how it goes.

If you are so rich, you should be able to hire a personal computer guy... am i right or am i right?

Ummm... Mr Singh, respectfully of course, but just exactly how does your comment help solve any issues regarding TIH online backup problems? I must be missing something, and I admit upfront that I am not an Ivy league skewl graduate and have not taken tensor analysis, but I am missing the obvious DNA link between a bank account balance and a working TIH online backup?

Anton, it is pretty amazing that you say "because we do not have any known issues similar to yours." because these forums are full of these types of issues. I am having all kinds of problems with the online backup. I have not had a successful backup since 12/20. Further more it now shows I have no data in my backup even though when I log in to the website I can see my data. This product is totally unreliable and don't ask me to collect files or other stuff. I want some contact from someone or I am cancelling my renewal subscription. I'm an head of our IT department and if we produced this type of crap we would all be fired.

Well, Online Backup healed itself. It's now been working for a week with no complete failures. It still gets occasional time out errors but the backup completes successfully.

The support folks were no help at all. They had me do the same thing several times (delete client.cert), then collect a PCAP trace and provide some other data. Never got a response on what they saw in the trace, never got any suggestion on how to fix the problem. It just started working one day.

If I have more problems with Online backup, once my subscription to Acronis Online backup expires I will be moving to Carbonite.

Well personaly, I got my money back quite awhile back. I keep up with this Thread just because I was and am amazed that a program could be so BAD, at what seem to be such a simple thing for other venders. There has not been much follow up latley so I'm assuming everyone has just givin up on it as I did. Carbinite is good, there are others, I am running carbinite on all my WS and Notebooks. However for my main WS the one with my business on it also gets a daily back up using Iron Mountain Connected Online backup. No hic ups with either. I have resored with both programs. Iron Mountain I think has a better restore interface and is a little faster, Carbinite is fast and realtime back up. for that reason I run both programs.

I have been wrestling with True Image On-line backup off and on for 6 months.
Deleted the account and started over, smaller uploads (less data) etc.
I was really hard-headed (dumb) enough to think that with some patients that I could get my 200 gb music and document collection done eventually.
I figured you guys were blowing all this out of proportion and that the stand -alone version of True Image had saved me numerous times, so On-line had to work eventually.
Well I was wrong......I have a 6mbps upstream connection which is pretty good for the home office, but the the on=line part of this software is just not very good at the moment.
I will say again that everything but the on-line has been useful and has worked great for years, but this is BS

Oh well...I give up and will check back to see if us beta testers have made any headway!

I'm in the same boat. Been using TI home since 2009, been a great product until 2011 came out. I've been using Online Backup for nearly a year, lately it has been a piece of CRAP. It pretty much used to work quite well, with 2011, lately, all I keep getting is Last backup failed. The scheduled jobs start and try, but fail. All folders I select in the backup profile are not backed up. I'm so glad I also do free iDrive online backups. Only problem with iDrive is 250GB is much more expensive than the Acronis solution.

I did, however get 80GB or so backed up online with Acronis. It took nearly a week of having the machine on 24-hours/day, keep giving it a few more folders a few times/day. I have a very fast 25/25mbps down/upload Fios connection, so it should be very fast. I do encryption (duo core 3.16ghz Intel, plenty of ram, all 7200rpm sata drives) and attribute the slow upload to encryption. I've tried a slower machine and upload speed is considerable slower (same fast Fios).

Since many of us are fed up with Acronis Online Backup and they seem to have abandoned this product (not one message from them since 11/26/10), maybe we should use this forum to discuss other online backup vendors.

One thing that I don't understand is I am as close to finishing the 210 gb as I ever have been.

But the actual size difference versus the size that the server is showing is not even close to correct.

I do have "store only one version" selected and the other setting I can't remember, but it should keep one version only and just update changed files.

A few of my experiences, 1 all of these online back ups no mater what company you choose the, first back up is going to take a long time. It dosen't mater how fast your connection is the bottle neck seems to be the servers you are backing up too. If their server are fast your still going to take a long time to back up the first time due to the amount of data you are up loadiing. 2 as far as I know all online back up is compressed and encypted then uploaded. So your not going to see the same amount of data on your online back up as you have backed up. 3 the better programs will back up your chosen files and folder, once that is complete only files that are changed will back up. I think that Carbinite keeps something like 4 versions of files, Iron Mountain I think you can ajust how many versions are kept. I am no longer attempting to work with THI online and probably won't in the future as there are too many quality software online back up choices out there and they work, you set them up and they take forever to complete the first back up, after that you hardly even know their there, THI Online should be working just like that and it dosen't 4. THI Plus and Disk Director all work perfectly for me and have through Ver 2010 and 2011 for local back ups and disk operations. I wonder though with as few people that are showing up here in the fourm that there must be more than as few that THI Online does work for?

Clinton,

I feel the speed you get for online backup depends on several factors (in my opinion, in this order): available cpu speed on local machine, upload connection speed, server speed, type of data (since the data is compressed/encrypted on the local machine, text files will be faster than jpg or other data that is already compressed).

I routinely backup 2 machines. My main desktop machine is Intel duo 3.16ghz, so I can backup 16 or so Mbit/sec. On my secondary AMD laptop, think 2.1ghz, I get about 2.5 Mbit/sec. Basically same type of already compressed data and I connect directly to my router with the laptop & desktop on a very fast 25 Mbit/s up/download Fios.

I personally like Acronis's marketing scheme $50/yr for 250GB space, but the real plus for me is up to 5 machines. I actually backup 3 machines, so it is very cost effective. I just hope they get their act together before my contract is up for renewal. Acronis online backup worked great for me, until, think it was Christmas Day. It went down for a day or two and has basically been unusable since then.

I sure wish Acronis support gave us a post on this forum with a status of how long it will take to get online backup as good or better than 12/24/10. Considering how many customers are paying annually or monthly for this service and complaining, they need to come to the plate and give us a status.

Yes I agree about the multible computers, My upload speed is only held back by my DSL connection my max upload it 385 KB, however that only really matter on the first upload. I'm currently running Win 7 64 bit on both workstations both with Asus P7P55D-Pro MB 8 Gb Ram, Intel Core i5 760 CPU's with OC there running at up to 3.8 Mhz so I am pretty sure my DSL upload speed would be my only bottle neck.
I had problems with one WS lost my Iron Mountain online back up after as MS Update ran. I never got it back running with that OS. I have since installed the equipment mentioned above and have had no problems since with Iron Mountain. To be honest I haven't tried the THI Online back up since the upgrade. I had tried out THI online back up when I couldn't get Iron Mountain to work. Carbinite never hesitated through the whole affair, even after the upgrade it just uploaded the new and changed data. In fact I used it to recover some files that i had missed on my local back up. So I think its worth the $45 per year that I pay for Carbinite per computer. Iron Mountain cost me $9.95 per month for unlimited data. I run Carbinite on all my WS and notebooks. I run Iron Mountain on my main business WS as that is where all my really critical data is stored.
So You might check out what MS Updates ran aournd that time that my be your problem?

what no one has mentioned is  that restore doesn't work.

the zip that the site downloads is corrupted and will not open.

try it on just a few files.

now you know.

The reason for that is that we never got it to upload correctly or reliably so what would be the point of trying to download any data that might have actualy been uploaded. For myself I have never tried again after wasting several valuble hours days really tryin to get this program to work. THI local back up work perfectly backing up and recovering I have had only one issue. That was recovering a SATA 3 6GB hard drive with my OS on it. The have a proceedure using WIN PE that will find your drive and recover with out any problem. Cheers and good luck to thoes of you attempting to use the Online version.