Agent is offline - cannot run backup plans.
I run Acronis on a physical Windows 2016 server, which is a domain controller. The console and the agent are the same computer. On Friday I installed patches and rebooted. After rebooting, the Acronis Managed Machine Service would not run. I repaired the Acronis installation and rebooted. The services all run successfully now.
The Backup Monitor in the system tray says "Backup Plan is not applied".
I receive status warning emails that say that the Status of the machine is unknown.
In the console, if I go to Devices, I see that the server is listed as Offline.
If I manually start one of my backup plans, it stops immediately with no entry in the Activity log.
I'm collecting system information now, it's been running for over an hour.

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I resolved this after finding the KB article for re-adding an agent with the command line interface. Thank you and sorry for clogging the forum.
However now, my cloud backups are not appearing in Backups, though they are taking up space. If anyone has a hint on this.. :)
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Have you tried refreshing the recovery points for the machine or the storage location?
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Yes and no, see screenshot if you please. I refreshed this view and current backups did not re-appear, so I cannot refresh the list of recovery points. (You will see local storage and network storage locations; those did successfully re-appear after a refresh).
I am browsing my Cloud Storage backups. You'll see several unencrypted backups with a last change in September. Those were from prior to a previous failure where I had to re-create all my plans. We should see corresponding encrypted backups, plus several more, with a last change date in December.
The encrypted backup titled "QB and Needles DB To Cloud" was run on schedule overnight. Though it says 0 bytes, previous backups dating back to the creation of that plan are there. So it seems that when the schedule runs each plan, the backups plans will resume. The 0 byes view is strange and will make it difficult to manage my space though.
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Hello CRTRF.
Please make sure that you refresh as advised Peter by clicking on the rounded arrows (it updates the database):
If it still does not help, please open a case with Acronis Support Team
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