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ATI 2021 backup to Cloud stops. Error 0x40019: Error occurred while backing up

Thread needs solution

Back up of files and documents terminates

 

trace level: error
| line: 0xaa33a143c434a5ff
| file: c:\jenkins_agent\workspace\ati-main-win-ati\62\home\backup_worker\impl\backup_worker.cpp:177
| function: `anonymous-namespace'::ReturnCodeToError
| line: 0xaa33a143c434a5ff, c:\jenkins_agent\workspace\ati-main-win-ati\62\home\backup_worker\impl\backup_worker.cpp:177, `anonymous-namespace'::ReturnCodeToError
| PcsCode: 0x6
| $module: archive3_adapter_vs_39216
15/12/2021 7:01:10 PM: +11:00 11960 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcedb
| file: c:\jenkins_agent\workspace\ati-main-win-ati\62\products\imager\demon\main.cpp:741
| function: main
| line: 0x9f2c53c72e8bcedb, c:\jenkins_agent\workspace\ati-main-win-ati\62\products\imager\demon\main.cpp:741, main
| $module: ti_demon_vs_39216
 

Win7 64 bit Home premium.

Can anyone help, please?

 

4 Users found this helpful

Richard, welcome to these public User Forums.

Sorry but the log snippet above doesn't offer any reason for the failure that I can identify.  The full log raw file may have better detailed information to help here.

Download a copy of the MVP Assistant log viewer tool and use this to look at the Demon logs to see if they show any issues backup process?

You need to be using the new log viewer tool per the link below. 
MVP Assistant update for Acronis Cyber Protect Home Office (Version 1.1.6.0)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.