Acronis True Image 2020 license
If I rename my W10 PC, do I lose the Acronis True Image 2020 license that I have registered under the old name?


- Log in to post comments

I have a PC that's DEAD, how do I transfer that license to new/another PC after installing ATI2020?
thanks
- Log in to post comments

Larry, you just install ATI 2020, enter your serial number and if you see a message that you have exceeded the number of activations for the license, follow the prompts shown to move the license from the dead PC.
See KB 62744: Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number" - for moving your license to the new computer.
- Log in to post comments

My account shows as "PERPETUAL" for 5 PC's and only using 4 ATI2020. So I deleted the dead PC, installed on new PC and entered license... and then it asks for old license? Not sure what that is? I do have previous versions 2016, 2018, 2019, besides current 2020 which is installed on total of 3 pc's not including pc that replaces dead pc. I don't get any windows as per KB 62744,
- Log in to post comments

Larry, if you are being asked for two license serial numbers, then you have an Upgrade version of ATI 2020 that requires the serial from a previous full version of ATI. Your Account should show which versions are upgrade or full (shown as Standard for perpetual versions). See attached images from my own account.
Attachment | Size |
---|---|
596257-304782.png | 30.89 KB |
596257-304785.png | 31.13 KB |
- Log in to post comments

Did that today and it worked, but yesterday it didn't. That said I had to move a license from dead PC to new PC and all is working OK now. When I got the "window" stating I have used all 5 licenses used and saw a old PC was also listed after moving license I would like to free up that but can't figure out how since it's not listed under "All devices". If I message you the 4 active PC's using backup, can you clear out that license so I may use it if needed?
thanks for helping
- Log in to post comments

Larry, Acronis do not offer perpetual users any method to clear unwanted / obsolete PC's holding licenses other than by doing as you have done above, i.e. install on a new PC and move the license to that new PC.
For subscription users, they do offer better methods of managing licenses but that is at an annual cost!!!
- Log in to post comments