Unable to create or edit Backup plan
Hi,
I'm running Acronis Cyber Backup 12.5 Build: 16343.
I get "access denied" when trying to create a new plan or edit / open the details of existing plans. Not exactly sure when this has started as my weekly backups have been running fine. I'm also able to start any of them manually by going to Plan -> Start.
Worth mentioning that the server with Cyber Backup Manager was recently joined to a domain and no plans have been created or modified since. However this issue persists with both Domain users and local administrator account (which was the one mostly used before joining to Domain and the one used for creating the backup plans).
The error received is:
Windows error: (0x80070005) Access is denied
error code 2
Module 309
Windows error: (0x80070005) Access is denied
Message
TOL: Failed to execute the command. Backup::Assistant::Commands::OpenPlan
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"management_server_vsa64_16343","CommandID":"5A099AB7-DEF8-4D5D-8C97-06C7BF5CD117"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::OpenPlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"ams_backup_assistant_addon_vsa64_16343","CommandID":"5A099AB7-DEF8-4D5D-8C97-06C7BF5CD117"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::OpenPlan
------------------------
Error code: 3
Module: 630
LineInfo: 0xADAA19396ED22808
Fields: {"$module":"management_server_vsa64_16343"}
Message: Cannot get access to the user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F189DB
Fields: {"$module":"access_manager_vsa64_16343"}
Message: Could not access credentials from line with tag: '0xadaa19396ed22808', executable: 'ManagementServer.exe', module: 'ManagementServer.exe'.
------------------------
Error code: 11
Module: 606
LineInfo: 0x2A0CF3E48ECE3369
Fields: {"$module":"access_manager_vsa64_16343","path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred"}
Message: Cannot open file.
------------------------
Error code: 20
Module: 4
LineInfo: 0xF35F747B3B21F916
Fields: {"$module":"access_manager_vsa64_16343","function":"OpenFileW","path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred"}
Message: Access to the file is denied.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F8
Fields: {"code":"2147942405","$module":"access_manager_vsa64_16343"}
Message: Access is denied
What could be causing this?
Thanks and regards,
Vesa
