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[ATI2021] Excluding a folder from backup doesn't work, warrenty just 3 months?

Thread solved

Hi,

I can't exclude my onedrive folder from my data backup. As one file is in the personal vault of onedrive, the automatic backup hangs.

I tried to enter the path: D:\Users\myname\OneDrive manually after clicking the plus, finishing with an enter. It was not added to the exclusion list.

also, when clicking the plus, there are not the described 3 dots to navigate to the folder, that I want to exclude (see screenshot).

This clearly is a program error. I wanted technical support, but am not eglible anymore (see screenshot).

However, I bought the software in September 2021 and had therefore just 3 months of technical support?!? In the european union, you need to give warrenty for 2 years!

Hope to receive help in this forum and am trying to warn others.

Kind regards

Achim

0 Users found this helpful

Achim, from your screen I see you are doing a Files and Folders backup. If you go to main page for the backup and click to Change Source, from there you should be able to deselect what you want out of the backup.

You're welcome. Glad it helped.