Second Backup Drive Will Not Show Backups
My J drive works perfect. My second drive refuses to show the full backup and the incremental even though the activity pane shows that there is a backup. WTH is going on here?
No progress bar... Check out these 3 screen shots;
Well it looks like my pictures are too big and I don't know how to make them smaller to show what is going on. On other forums I can upload 10 gozillion megabyte photos and you can't allow a simple screenshot? Are you people kidding? Acronis Backup is an extremely frustrating product.
-John
Have no idea how to do this. Trying to upload a photo tells me I have a 2 MB limit. WHY?
How am I supposed to make a photo smaller? When I tried, it ended up the size of a postage stamp and you would need the Hubble telescope to read it. I'm lost.
-John
John, the trick is to change the resolution, not the size. Not sure how to do it; I have done it successfully in the past. Alternatively, try changing the image type, some are more efficient than other; others a not lossless but that should not be an issue here. Alternatively, past a share link using a cloud service such as OneDrive, DropBox, Box.
Ian
John, see my YouTube video here for how I resize images to meet the limits in these forums.
OK, One more try....
I'll just tell the story here because I can't get the cursor below the pictures. So I hope all the pictures come up.
The Backup pane shows NO progress bar at the bottom.
The activity pane shows that a backup and an incremental completed the next day.
The Recovery pane shows there is no data to recover.
That's what is totally screwed up. How am I supposed to recover when there is no backup showing?
Notice there are 2 backup drives. The other drive works perfect. BOTH backups on BOTH drives are configured EXACTLY the same way.
-John
John, a further question:
Do you see the backup files on your external drives when checked via Explorer?
If the file(s) are shown in Explorer but not shown in the ATI GUI then this is a known problem (assuming the files were created on the drive by a task shown in the GUI on this PC).
To resolve this there are two actions you can take.
Use the option to 'Add existing backup' (found to the right of the normal + Add backup option by hovering over the caret there 'v'). Select the most recent 'missing' file from the external drive then check whether it is now shown on the Recovery panel?
Use the option to 'Validate' the backup task which should also look for the missing file(s) and cause them to be added correctly if found.
You may need only one or both of the above actions.
When I use explorer, I see that Blue icon on the drive that shows the backup exists. It is also the exact same size as on the other "Normal" drive. I just tried the Add existing backup thing and it looked like it was doing something so I had lunch and 45 minutes later when I came back, it was still in la la land hung up. I had to do the ctrl/alt/del thing and use task manager to kill it. I'm really puzzled. I really got to get this fixed because this is a internet divorced mission critical system. This system demands 2 complete backups in case of disaster as there will be redundancy. They don't even trust the RAID 10 system to fix itself.
-John
This system demands 2 complete backups in case of disaster as there will be redundancy.
John, do you also have 2 separate backup tasks that are creating these 2 complete backups to your 2 different backup drives?
John, from your images it looks like you are doing an Entire PC backup. It also shows the L: drive is USB. What about J:? Is it internal or USB? If USB, do you keep them plugged in at the same time?
The MVPs here tend to recommend not doing the Entire PC backup but rather separate backup tasks for each disk.
Don't know if these things could affect your issue, but just trying to get a clearer picture of your situation.
Steve Smith wrote:This system demands 2 complete backups in case of disaster as there will be redundancy.
John, do you also have 2 separate backup tasks that are creating these 2 complete backups to your 2 different backup drives?
Yes. Both are external 1 TB USB drives. WD brand. I configured the J drive first and let it run a full backup. When it was done, I configured the L drive the same way and let it complete. J drive is perfect. L drive has the weird stuff going on. I was told I could go in tonight (Sunday) at 11:00 PM and reboot the system to see if it fixes the problem I described above with the hang.
-John
BrunoC wrote:John, from your images it looks like you are doing an Entire PC backup. It also shows the L: drive is USB. What about J:? Is it internal or USB? If USB, do you keep them plugged in at the same time?
The MVPs here tend to recommend not doing the Entire PC backup but rather separate backup tasks for each disk.
Don't know if these things could affect your issue, but just trying to get a clearer picture of your situation.
Most of the answers to your questions are in my above reply. But this part....
"The MVPs here tend to recommend not doing the Entire PC backup but rather separate backup tasks for each disk."
I don't understand. Why would it make any difference? Oh Yea.... The J drive does the incrementals at 01:00 AM and the L drive does the incrementals at 04:00 AM so there is plenty of time for the first to complete before the next one starts. We only do 10 incrementals before we do another full backup and then start the incrementals all over again.
-John
John,
When you select an "Entire PC" method of backup, the application will mark all drives attached to the PC for backup. This causes the situation where a target drive is attempting to backup itself. Thus failure is going to happen.
It is best to select a single Disk/Partition for backup as a consequence.
Enchantech wrote:John,
When you select an "Entire PC" method of backup, the application will mark all drives attached to the PC for backup. This causes the situation where a target drive is attempting to backup itself. Thus failure is going to happen.
It is best to select a single Disk/Partition for backup as a consequence.
Dang! Forgot to mention... On the backup configuration on the J drive, the L drive is on the exclusion list. And on the backup configuration on the L drive, the J drive is on the exclusion list. So therefore... I should not see the problem I have. Sorry I forgot to mention that. I'll be rebooting in about a half hour and then we'll see what happens if the crazy hang goes away when I tap on that caret and click on "Add Existing Backup"
-John
John, just one further comment here, if you are excluding the alternative drive via the Exclusions list but using 'Entire PC' for the source selection, then this can give issues because you are essentially including and excluding the same drive!
It is better to click through on the Source panel and select Disks & Partitions, then only select the actual drive(s) that you want to include, leaving any other drives not selected, then no need to set any further Exclusions for drives.
Steve Smith wrote:John, just one further comment here, if you are excluding the alternative drive via the Exclusions list but using 'Entire PC' for the source selection, then this can give issues because you are essentially including and excluding the same drive!
It is better to click through on the Source panel and select Disks & Partitions, then only select the actual drive(s) that you want to include, leaving any other drives not selected, then no need to set any further Exclusions for drives.
Your first paragraph... I have to do that. Otherwise I would backup my backups. Or am I not understanding something?
The second paragraph... This is a 4 drive RAID 10 system. It's not apparent in the drive listing that everything would get backed up. I'll try to do the resize image thing again and post a photo of that drive selection pane. Oh yea, after the re-boot last night, the "Add Existing Backup" thing worked. Now the backup window shows (After the incremental ran) the normal progress bar and the Recovery pane shows that I can do a complete system recovery. BTW, I'm happy there are people like you who stick with someone trying to solve weird problems.
-John
John, by default Acronis automatically excludes any backup .tib / .tibx files. Glad the recovery panel is showing correctly again for you.