Skip to main content

true image 2021 lockup

Thread needs solution

I have true image 2021 build # 39287. Since the original installation, it has locked up. When I start the program it will get to applying user settings and it will stall for 6 minutes before it opens. It will start after six minutes. It will still perform a backup. What should I look for to correct this? I have used the software for many years and 2021 was the only one to give this problem.

0 Users found this helpful

hitechrr, welcome to these public User Forums.

There are several reasons why ATI can stall when 'applying user settings' which are not very easy to identify.

Try disconnecting any external disk drives when starting ATI - this will help shown if Acronis is looking for something on those drives?

It is possible that an existing backup task has become damaged or corrupted in some way, if so, make a note of all the task settings then delete the task settings (leaving the backup files in place).

If needed, try doing a Repair Install of ATI 2021 build 39287 to see if this corrects any issues with the application itself or associated permissions / settings etc.

KB 60915: Acronis True Image: repairing program settings - has details.