Problems with installing Acronis True Image Home 2011

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Добрый день. имеется следующая проблема:
Запускаю установку программы, выбираю тип установки, ввожу регистрационную информацию, начинается установка. Когда прогресбар заполняется до конца, он замирает на некоторое время в таком положении, а затем программа сворачивает уже установленные файлы, и возвращает сообщение об ошибке примерного следующего содержания: Установка была прервана до того, как программа была установлена, вам нужно перезапустить инсталятор программы.

Лог файл во вложении.

Translated with translate.google.com

Good day. there is a problem:
Run the installation program, choose the type of installation, enter your login information, installation begins. When progresbar filled until the end, he stops for a while in this position, and then the program turns the already installed files, and returns an error message similar to the following: The installation was interrupted before the program was installed, you need to restart the installer program.

Log file in the attachment.

Attachment Size
log.txt 2.54 MB
Wed, 03/09/2011 - 10:54
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Posts: 88
Comments: 4769

Hello Igor,

Thank you for your post and welcome to the forum. I will definitely assist you.

According to the log file the installation fails because the Try&Decide component cannot be updated properly. It is possible there are some old traces of our software left on your system. Could you try the clean up utility and get back to me with these 2 reports in case it does not help?

1. A new copy of the .msi log.

2. AcronisInfo report.

Just in case, you can always contact our Support team directly if you need immediate help.

Thank you.

Fri, 03/11/2011 - 14:11
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Dear Anton,

First, when trying to email Acronis through the website to report my install problem I get a repsonse that TIH2011 is no longer supported. This is very strange given that TIH2011 is you current verion for this software.

Second, I have a similar problem tio that experienced by Igor. However, my situation occured after upgrading my O/S with SP1 for WIndows 7 profession 64 bit. TIH2011 was install on my machine prior to installing SP1 and all appeared to be okay. However, when I tried to install the recommended upgrade for TIH2011 the install failed. Errors reported related to level of permissions and that the install process had to be restarted. Regarding my user account, this is set to admin with the highest possible controls. So I do not think that my permission for installing should be a problem.

Action that I have taken:
1) tried to uninstall TIH2011 and clear registrary of any reference to this program. This could only be achieved manually.
2) after removal of all traces of TIH2011 I tried to reinstall the program using the orginal msi file. Result same error messages.
3) after much frustration I went back to TIH2010 - this earlier version install with no problems and is function as designed.
4) my conclusion is that there must be a bug in the TIH2011 install process.

I would like to reinstall TIH2011 because it does have features over the TIH2010 version that I use/used on a regular basis.

I have attached byy install_log for review and I look forward to hearing back from you ASAP.

Kind regards

David Tivey

Attachment Size
66873-95920.txt 81.84 KB
Mon, 06/06/2011 - 00:47