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Acronis Cyber Backup 12.5 agent update (last build 16428)

Thread needs solution

Hi,

we are not able update agent on many pc's on network. On some pc's are work fine.

We have this note.

image 693

ODUL

309

ZPRÁVA

Command has failed. Command=Remote update; tenantID=00000000-0000-0000-0000-000000000000

Další informace:

------------------------
Chybový kód: 61
Modul: 309
LineInfo: 0x4A8728DC8A1C9584
Pole: {"$module":"management_server_vsa64_16428"}
Zpráva: Command has failed. Command=Remote update; tenantID=00000000-0000-0000-0000-000000000000
------------------------
Chybový kód: 22
Modul: 309
LineInfo: 0x8D165E86FB819597
Pole: {"$module":"management_server_vsa64_16428","CommandID":"B091C29E-66B8-4DEC-BD25-661E941030FB"}
Zpráva: TOL: Failed to execute the command. Remote update
------------------------
Chybový kód: 22
Modul: 309
LineInfo: 0x8D165E86FB819597
Pole: {"$module":"remote_installation_addon_vsa64_16428","CommandID":"B091C29E-66B8-4DEC-BD25-661E941030FB"}
Zpráva: TOL: Failed to execute the command. Remote update
------------------------
Chybový kód: 22
Modul: 309
LineInfo: 0x8D165E86FB819597
Pole: {"$module":"management_server_vsa64_16428","CommandID":"97362C4F-AF94-43BF-9EA7-4F8E01D90248"}
Zpráva: TOL: Failed to execute the command. Remote installation of agents
------------------------
Chybový kód: 22

 

Do you know where should be a problem. My colleaque told us, that there is no ports blocking. Do you have any idea?

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Posts: 0
Comments: 2016

Hello Michal,

Welcome to Acronis forums!

Sorry to know that you've encountered this issue. Please change the user which performs the backup on the machines where this issue occurs for built-in admins in DOMAIN/Administrator and disable UAC.

If nothing helps, please open a case with Acronis Support Team