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currently the cyber protection console is not available

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Hi,

I started to use Acronis cyber protect 15 trail edition. Now one month completed and the license got expired. After a long time just 1 day before we received the license key from Acronis. Now when we try to login to the console, i am getting an error message as 

connection failed
currently the cyber protection console is not available
pls try again later

The console logs in but unable to display the dashboard.

Any help in this issue is highly appreciated 

Regards

Ansari

 

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Hello Ansari,

thank you for your posting! Does the issue still persist? Have you already received the new licenses? 

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Hello Mbiko ,

thank you for your posting! I'd start with the troubleshooting steps listed in the article  

61480: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues

Please let us know the results. 

Ekaterina wrote:

Hello Mbiko ,

thank you for your posting! I'd start with the troubleshooting steps listed in the article  

61480: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues

Please let us know the results. 

Helo Ekaterina,

The login problem was resolved after following the steps in that KB thanks and regards 

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Mbiko Ngoma wrote:
Ekaterina wrote:

Hello Mbiko ,

thank you for your posting! I'd start with the troubleshooting steps listed in the article  

61480: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues

Please let us know the results. 

Helo Ekaterina,

The login problem was resolved after following the steps in that KB thanks and regards 

Great, thank you for the confirmation!  

I am receiving the same error after upgrading from 12.5 to 15.  I have tried the steps listed in 61480: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues but no luck.  Any assistance you can provide will be greatly appreciated.

Thanks!

Ken

 

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Comments: 7092

Hello Ken,

thank you for your posting! Is the issue still reproducing? If you are sure that all Acronis services are up and running, connections are not blocked by firewall or other third-party software, then it might be a temporarily glitch. However, if the issue persists, I'd strongly recommend raising a support ticket for investigation, as all general troubleshooting steps are collected in the referenced article.

Ekaterina:

 

Thank you for the response!  My apologies for the delay but I was not able to get back to this until this weekend.  This may be a server issue as opposed to an Acronis issue.  I have submitted a support ticket for assistance.

 

Ken

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Kenneth Lauria wrote:

Ekaterina:

Thank you for the response!  My apologies for the delay but I was not able to get back to this until this weekend.  This may be a server issue as opposed to an Acronis issue.  I have submitted a support ticket for assistance.

Ken

Thank you for the update\feedback! Would you mind sharing the outcome of the investigation here when the issue is resolved?