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Acronis Cyber Backup 12.5 Agent and Carbon Black

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Hello,

We have the solution Acronis Cyber Backup 12.5 in place. Since we have deployed Carbon Black, we cannot deploy an agent from the server, and neither from a workstation.

After a while it states "Access denied".

Carbon Black support is asking if Acronis Cyber Backup Agent has an encrypted option use any encryption process during the installation.

Could you please help ?

Thanks.

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Hello ClemTram,

thank you for your posting! In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist. Please refer to https://kb.acronis.com/content/36429

Hello Ekaterina, we have already whitelisted all the Acronis folders without any success.

 

The problem occurs at the installation, from the server or the client, at around 80%, with 1603 error and access Denied.

Carbon Black support is asking if Acronis Cyber Backup Agent has an encrypted option use any encryption process during the installation that could be blocked by Carbon Black.