ACPHO Backup Settings Not Sticking
I had to do a reinstallation of ACPHO on my Win 11 Pro x64 PC a few days ago. I used the Acronis Cleanup Tool for uninstalling the previous installation - no problems there.
The new installation from the freshly downloaded installer was fine. I did not try to restore my backup settings from a saved file, but re-created them from scratch manually. I mainly backup up system disk and two data disks to several other external USB drives and internal SSDs, with backups scheduled overnight. I do "Single Version Chain" backups, so that each backup is a complete version, and the prior version is erased.
The "single version scheme" settings always gets changed to "custom" with "full backup" checked, and "cleanup" not enabled.
My settings are not sticking. I check that the backup should wake the computer from sleep (sleep timers are enabled in Windows), and that NO additional attempts should be made after a missed copy. The settings seem to save when I click save, but they revert quickly. No copies have actually woken the computer when scheduled at night, but they start when I open the computer in the morning. The settings are back to default.
Worse, when I restart the computer, ALL of my backup scheduling data is gone - the backup settings show next backup "Not Scheduled". Most were set for weekly backups one or two days a week in the middle of the night.
I have used Acronis for many years - all of this used to work fine.
Does it ring any bells?
ACPHO Build 39900, Windows 11 Pro 21H2
Same issue here with Windows 11 Pro. For more than a week some backups don't run, changing their schedule settings doesn't stick and other backups are performed on local SSD rather than NAS. This is a total mess... Acronis we don't care about your cybersecBS, please help with actual backups.
Dear Acronis Community!
We are writing to report an incident that happened as a result of a recent Acronis data center update. On 10 June 2022, a software update was initiated at a data center containing some of Acronis cloud components, which led to the reindexing of service data.
While this incident only affected internal Acronis Cyber Protect Home Office and Acronis True Image files, it may have led to the following issues:
- The backup destination of backup to a NAS was changed to C:\
- The backup destination of backup to Acronis Secure Zone was reset
- Customized backups scheduler settings were returned to program default values
We have taken measures to stop the issue from spreading, but we recommend you check your backup settings in order to re-select previous values of backup destination or backup scheduler. The detailed instruction can be found in this KB article.
We apologize for any inconvenience caused by this issue. A separate communication will be sent via email to all affected users.
I actually really do appreciate the transparency in the last post. Often when I've called into support in the past they refuse to give any hints of known issues or workarounds for the issue I may be experience, without first asking you to spend hours collecting logs,etc. Sometimes I just want to know the best guess to the cause and solution, to cut the the solution. Transparency is helpful. thanks!
Joe D wrote:I actually really do appreciate the transparency in the last post. Often when I've called into support in the past they refuse to give any hints of known issues or workarounds for the issue I may be experience, without first asking you to spend hours collecting logs,etc. Sometimes I just want to know the best guess to the cause and solution, to cut the the solution. Transparency is helpful. thanks!
Thank you for your kind feedback, Joe! I'm sorry to know your experience with our technical support was disappointing, sometimes it's not possible to determine a root cause for the issue without collecting diagnostic information and sometimes the issue is highly specific for a particular hardware. We continue working on streamlining the internal processes for the frontline support teams to make the issue localization more efficient and customer-friendly 🙂
Ekaterina, thanks for the update. Glad you could detect it.
To reiterate what Steve said above... if you don't need the Dashboard facilities, disable the Managed Machine Service Mini service and these problems will not happen.
Sometimes a cloud is pretty and fluffy and looks like unicorns, but sometimes a cloud is dark and hides the lightening. I always tend to avoid anything in the cloud.