Acronis FInds and Quarantines Malware That No Other Program Detects - why, is this false positive?
Every time I check the activity log for Cyberprotect Home and Office it shows that recently some files (a lot of temp files) have been quarantined due to detection of malware like Trojan.GenericKDZ.79798 and Gen:Variant.Lazy.185473. This quarantining seems to have no ill impact on anything. But the software gives no good info on how these files became infected. I run Norton360 real time virus protection and weekly have Norton do a deep scan of all files. It finds nothing. I also once in a while manually run Windows Defender's scan, it finds nothing. I can't figure out if these are false positive detections or if somehow the other programs are missing infections? I have no sign of other infection, I practice pretty rigid computer hygiene (eg, never open attachments I'm not expecting, don't visit funky websites). Some of the files are found in directories where I have not used those programs in months (eg, Intuit). If this is a duplicate of previously posted issue apologies, I searched for virus and trojan on here and got nothing. The help system and reference system for software provides almost no insight.
In short, I don't know if I really have a problem or not.
If you are running both Norton and Acronis virus protection, then that is not recommended - there should only ever be one such active antivirus application!
IanL-S wrote:I have never had this happen. Do all the files have *.tmp extension? Like you I run Norton 360 on most of my PCs, including the one I am working on at the moment. I rarely have anything quarantined. Cannot find anything in the Knowledge Base about it.
Ian
First. sorry about duplicate posts, first time I have posted here and it looked like nothing was happening. Deleted the duplicates.
Thanks for your reply. Yes, all .tmp files scattered across various program directories and a Windows\SysWOW4 directory. Acronis keeps finding and quarantining them. 10 or 11 or so instances every time. Currently have 89 items in quarantine which seem to be about the last month's worth of finds. Meanwhile Acronis anti-virus scan which runs weekly finds nothing. Vulnerability finds nothing. I too looked at knowledgebase and nothing. The info on the individual quarantined files isn't really informative for a user at my level.
Steve Smith wrote:If you are running both Norton and Acronis virus protection, then that is not recommended - there should only ever be one such active antivirus application!
Steve:
Thanks, understood. However since Acronis virus protection is so new I haven't really fully trusted it to take over completely from Norton yet. I haven't seen, or at least noticed, any ill effects yet. There is a bunch of stuff Norton offers that Acronis does not include. I'm befuddled why Acronis finds stuff but Norton does not unless somehow Acronis is trapping and isolating files before Norton gets to them.
Acronis hasn't produced an updated version of the above document for ACPHO but the principle remains the same.