Acronis Cyber Protect Home Office build 39702 - Mac System Crawl after install

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Acronis,

It is and always has been a bad idea to couple your backup software with your protection software and I will tell you why...

I have three licenses and one on an Intel Mac and I decided last night to install on my MacBook Air with M1 processor.

After the install, my Mac began to crawl and when I clicked on something like the Finder, it would take anywhere from 20 seconds to 1-1/2 minutes for any response. I spent hours trying to figure out what the culprit was. It happened right after I gave full disk access to Acronis. Even going to the web, it wouldn't allow me to go to sites like google or acronis where I can download the fille to uninstall. I can go to other parts of acronis, such as the dashboard!

I did finally get Acronis uninstalled but before I did and attempted to turn off protection, but it wouldn't let me. No scans were running. Once I uninstalled, my computer began to run lightning fast!

One bizarre thing that happened on the Air, is that I am connected to network drives and I can hear them spinning up. I am wondering if Acronis is hitting any and all network drives as well, which is crazy because...

On the host machine of those drives, the Mac Intel that also has Acronis running, I noticed that it was scanning same external hard drives! Literally over 7 million files on various external drives. I attempted to go in the settings in Acronis for protection, but I would click on some things and no response. I finally figured a way to turn off Acronis protection permanently and now the Intel machine is operating a lot faster.. for months I have been curious as to why my Intel system was getting slow... now I know the culprit!

When Acronis is installed, the protection is defaulted to ON, which should be a huge no-no because people may have folders that should be excluded. I run Epicor software and you cannot have anti-virus hitting those folders. I don't mine if after an install it is guided, but to blatantly take over my computer and immediately start doing scans to I don't know what drives and where... total disaster.

Don't get me wrong, I actually think Acronis protection IS/WOULD BE a good thing.... if it were taken out of the backup part of the software. When we do backups, we want to do backups. When we need protection software, then we would like to have separate control. I have literally ignored the protection part thinking that it is something not active until I go through some settings, like backups!

As of this moment, there is something serious going on with Acronis Backup (& Protection) that it is having major difficulties with the MacBook Air with M1 processor. I have 16gb memory, 1TB SSD with over 300gb free space.

  • When a user installs the software, keep protection OFF until we are able to go through the settings
    • On the Intel, I have turned it off and there is no way for me to go through the settings. Why?
  • You have a good product, but there needs to be some fundamental changes and minor changes to make it more cohesive and to useful for those that are backing up multitudes of projects. One long list of backups makes it difficult to manage and was told by technician that if I copied the backup file to another location and import, most likely it is going to fail. Yikes.
  • Please resolve the M1 issue.
  • How can I keep Protection from scanning certain folders or even drives?

 

 

Sat, 07/16/2022 - 16:50
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Lee, welcome to these public User Forums.

Caveat: I am a Windows user with no direct experience of using ATI on any Mac.

Please submit Feedback directly to Acronis (use the tool provided in the GUI Help section) as there is very little Acronis involvement in these user forums.

Note: you could also participate in the current Beta testing programme for the next version of ACPHO where you can provide more direct feedback to the developers.

Link to beta registration: https://www.acronis.com/en-us/products/home-office/beta/

Mon, 07/18/2022 - 10:09
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