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email notification not working

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Whatever I try, I can't get my email notifications to work in TI2010. I contacted my email service provider, and he confirmed that the information that I use to set it up (smtp server name, port, etc.) is correct. The strange thing is that on another computer, I face the same problems with TI2017, but this worked perfectly fine untill I deleted the old backup task and created a new one. Turning off the firewall on my computers doesn't help. Two Synology NAS devices that reside on the same network DO send email notifications, and I use the same setting as in TI.

How can I find the cause and get things working?

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Please see KB 46840: Acronis True Image: Troubleshooting E-mail Notification Issues - this doesn't list any versions as far back as ATI 2010 but does cover 2017.

You should be using TLS with port 587 and not SSL / port 465 as the version of SSL used by all ATI versions is deemed insecure and not accepted by the majority of email service providers.

Howdy folks,

I don't know if this is the right place to put this, but I'm running Acronis 12.5, and I can't get the email notifications to work. I've tried hotmail, outlook, and gmail, and I believe I got the settings correct, following several Acronis email troubleshooting guides. I don't receive the test email whenever I send it, but it doesn't throw any errors. I just set the system up, so I don't have any history of successful emails.

I am able to send and receive regular email on the server machine. 

If you guys point me in the general direction, I would greatly appreciate it!

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Posts: 250
Comments: 7092

Hunter Reagan wrote:

Howdy folks,

I don't know if this is the right place to put this, but I'm running Acronis 12.5, and I can't get the email notifications to work. I've tried hotmail, outlook, and gmail, and I believe I got the settings correct, following several Acronis email troubleshooting guides. I don't receive the test email whenever I send it, but it doesn't throw any errors. I just set the system up, so I don't have any history of successful emails.

I am able to send and receive regular email on the server machine. 

If you guys point me in the general direction, I would greatly appreciate it!

Hello Hunter,

all general troubleshooting steps and known issues are described in the below articles:

61450: Acronis Cyber Backup 12.5: E-mail notifications are not sent sometimes 
60823: Acronis Cyber Protect 15: Troubleshooting E-mail Notification Failures

If the issue still persists, we'd recommend installing a trial version of Acronis Cyber Protect 15 and if the issue reproduces on this build, opening a support ticket for investigation (support for trial version is provided free of charge)

 

Thank you for your support. I was able to find the solution. In addition to the windows firewall, I also I had to punch a hole for port 587 through our DMZ. I am now able to receive the emails.