Skip to main content

Can Connect to PXE Server but not the Deploy Server

Thread needs solution

Hi,

I am using Snap Deploy 3. I was able to install the agent and create a master image over the network. My problem occurs when I am trying to deploy the image.

I am able to boot my client machine just fine into the pxe server. I select Acronis Agent and then when it gives me 5 seconds to configure it, I hit ok. I then enter the Server IP Address under Deployment.

What is unusual in this screen is that there is no network card under the Network Adapters. In the user guide the picture shows eth0.

Once I hit OK it goes to the blue Acronis Snap Deploy Screen and at the bottom there is a message "Processing Please Wait". This is where the station stays. When I look at the Deploy Management Console, I can see that under 'Computers Available for Deployment" there is nothing. Just stays blank.

Any ideas?

0 Users found this helpful

Hello Antony Joseph,

Thank you for posting and welcome to the Acronis forum. I will certainly help you with this problem.

From your description it looks like our bootable components do not have the proper drivers for your network card. You are absolutely right, under eth0 there should be a network card with some network options you can configure.

There are a couple of ways to resolve this issue. Please make sure you are using the latest build of Acronis Snap Deploy 3 build 3470 and that your bootable components are updated.

If the program is still not working, then please collect this report and contact our Support team directly so that we can fix this problem.

Please let me know if you have additional questions.

Thank you.